Customer Success Manager, Director
Salesforce
Cloud
Senior Client Success Manager
January Ventures
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $170,000 per year
Job Level
Senior
About the role
- Own client relationships end-to-end by serving as single-threaded owner for subset of high-impact enterprise clients, managing day-to-day requests and issue resolution, proactively identifying and mitigating risks, and building deep relationships through high-touch consultative engagement
- Drive data-driven client insights and growth by actively analyzing performance data to present compelling narratives, identifying windows of opportunity and friction points for growth, and operating in the weeds while finding signal in the noise
- Serve as voice of the client internally by continuously seeking and synthesizing client feedback, working with Product teams to turn high-impact requests into improvements, representing client sentiment and opportunities to internal stakeholders, and maintaining cross-functional systems with Product, Compliance, and Operations
- Establish scalable client success practices by defining metrics and frameworks for consistent excellence, mentoring junior CSMs and sharing knowledge, and building processes that support resource-effective client management
- Lead strategic initiatives through examples like developing enterprise account strategies, establishing team development frameworks, partnering on product priorities, building executive relationships, and assessing scalability needs
Requirements
- 4+ years of experience in B2B client service, customer success, or strategic account management supporting high-touch enterprise clients (high-touch defined as monthly meetings minimum and daily email correspondence)
- Track record of consultative, high-touch client engagement with fewer high-impact clients rather than long lists of low-touch accounts
- Experience at fast-growing technology startup, preferably with consumption-based model
- Proven cross-functional collaboration skills, particularly with Product, Operations, and Compliance teams
- Comfortable with fast-paced environment that balances autonomy with guidance
- Bachelor's degree preferred or equivalent work experience
- Experience in high-growth startup environments with direct exposure to scaling challenges.
Benefits
- Offers Equity 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
client relationship managementconsultative engagementdata analysisrisk mitigationcross-functional collaborationmentoringstrategic initiative leadershipproblem-solvingcommunicationscalability assessment
Certifications
Bachelor's degree
