Senior CRM Specialist
Blue Nile
Tableau
Customer Success Manager, Director
Salesforce
full-time
Posted on:
Location Type: Hybrid
Location: Illinois, New York, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $202,700 - $293,900 per year
Job Level
Lead
Tech Stack
Cloud
About the role
- Uses multi-cloud expertise to effectively orchestrate Signature experience across the most strategic, sophisticated customers
- May act as lead CSM orchestrating CSMs for multi-org, multi-cloud customers (including Global Customers with CSMs in multiple geos)
- Aligns with and leads Business and Technical stakeholders, Account Success team, and internal partners around customer goals ensuring value is delivered through Signature
- Single point of customer accountability building and maintaining strong, trusted relationships
- Drives Customer Success Score metrics for customers; handles Escalations and Red Accounts
Requirements
- 9+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership
- Knowledge of Salesforce product and platform features, capabilities, and standard methodologies and a good understanding of enterprise architecture principles
- Strong consultative skills, deep curiosity, and proven results working as a Trusted Advisor to drive business value for customers
- Executive-level interpersonal skills, ability to drive effective conversations at the C-Level, and presentation skills with a consistent track record of influence at an executive level
- Ability to facilitate difficult discussions and be adept at handling objections
- Degree or equivalent experience required. Experience evaluated based on the strengths you'll need for the role (e.g. proven behaviors in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessSaaSSalesforceenterprise architecture
Soft skills
consultative skillsinterpersonal skillspresentation skillsinfluencecuriosityrelationship buildinghandling objectionsfacilitating discussions
