Senior CRM Specialist
Blue Nile
Tableau
Client Success Manager
DoorDash
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • Arizona, California, Illinois, New York, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $68,400 - $115,000 per year
Job Level
Mid-LevelSenior
About the role
- Work primarily with a wide variety client base, ranging from SMB to Enterprise/Strategic
- Analyze their unique use cases during the customer's onboarding experience
- Consult on best practices
- Offer a best-in-class training and implementation experience
- Work cross-functionally with multiple stakeholders such as marketing, finance, and engineering
- Report to the Manager, Sales Ops, sitting under S&O Manager-Client Success and Admin Platform
Requirements
- 4+ years of implementation or customer-facing project management
- Preferably with a focus on strategic/enterprise-level accounts
- Demonstrate a bias for action
- Ability to thrive in a fast-paced, constantly changing work environment
- Customer-obsessed with a track record of uncovering the customer’s “why”
- Act like an owner, taking accountability for project success and customer outcomes
- Operate at the lowest level of detail to deliver thorough, meticulous, and highly actionable project plans
- Aim to achieve 1% better every day
- Have a natural desire to improve upon existing processes and to build process where none currently exist
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave in compliance with applicable laws
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementimplementation
Soft skills
customer-obsessedbias for actionaccountabilityattention to detailadaptabilityprocess improvement
