January Ventures

Security Engineer

• Embed security as a competitive advantage: Transforms January's security into product capabilities that banks choose us for, not just a compliance checkbox they tolerate. Unlocks Tier 1 partnerships and enterprise deals competitors can't close.
• Drive security-by-design across product and application development: Partners with product and engineering to identify and elevate critical risks before production, with deep focus on application security (frontend, Flask services, database). Embeds security into discovery and design while building secure-by-default patterns into development workflows. Accelerates product development through early engagement and clear guidance, not late-stage gate-keeping.
• Architect systems for bank-grade data protection: Designs and implements data classification, encryption, and access control meeting regulated client requirements. Establishes automated controls ensuring sensitive data never leaves authorized boundaries.
• Cultivate a security-first engineering culture: Influences engineering teams to adopt security-first thinking without sacrificing velocity. Leads incident response with clarity and urgency, ensuring January emerges from security events stronger through rigorous post-mortems.
• Scale compliance with minimal overhead: Maintains SOC 2, PCI-DSS, and financial compliance through automated systems. Builds infrastructure that auto-generates audit evidence and eliminates compliance bottlenecks.

Senior Security Engineer

Business Operations

• Identify and own highest-leverage operational problems
• Build systems that eliminate friction and accelerate team velocity and improve quality of decisions
• Drive cross-functional execution and learn from results

Senior Business Operations Associate

Operations

• Build and lead a high-performing operations team — Develop your team's technical and operational capabilities through targeted coaching, clear performance standards, and structured skill development that moves associates from competent to exceptional
• Design and implement operational excellence — Create the systems, processes, and quality frameworks that ensure 100% of high-priority client requests are resolved within SLA while reducing errors by 50% or more
• Drive technical problem-solving at scale — Enable your team to independently investigate data discrepancies, troubleshoot workflow issues, and resolve complex technical challenges without constant escalation
• Strengthen cross-functional partnerships — Collaborate with Client Success Managers to align operational delivery with strategic account goals, partner with Implementation on smooth handoffs, and work with Engineering to improve tooling and reduce manual work
• Create scalable foundations for growth — Build comprehensive documentation, training programs, and operational playbooks that allow the team to handle increasing complexity and volume without proportional headcount growth
• Manage stakeholder communications during critical issues — Lead client communications during operational challenges, turning potential escalations into opportunities to demonstrate January's commitment to excellence
• Establish metrics and accountability systems — Implement KPIs and performance dashboards that make success measurable, drive continuous improvement, and ensure consistent service quality across all clients

Client Operations Manager

Marketing

• Own measurable marketing contribution to new logo pipeline
• Improve visibility with top banks
• Build and maintain a library of insight-led collateral
• Develop feedback loops with Sales, CS, and Product
• Distill signals from events, competitors, and client conversations

Senior Marketing Manager

Customer Success Manager

• Own client relationships end-to-end by serving as single-threaded owner for subset of high-impact enterprise clients, managing day-to-day requests and issue resolution, proactively identifying and mitigating risks, and building deep relationships through high-touch consultative engagement
• Drive data-driven client insights and growth by actively analyzing performance data to present compelling narratives, identifying windows of opportunity and friction points for growth, and operating in the weeds while finding signal in the noise
• Serve as voice of the client internally by continuously seeking and synthesizing client feedback, working with Product teams to turn high-impact requests into improvements, representing client sentiment and opportunities to internal stakeholders, and maintaining cross-functional systems with Product, Compliance, and Operations
• Establish scalable client success practices by defining metrics and frameworks for consistent excellence, mentoring junior CSMs and sharing knowledge, and building processes that support resource-effective client management
• Lead strategic initiatives through examples like developing enterprise account strategies, establishing team development frameworks, partnering on product priorities, building executive relationships, and assessing scalability needs

Senior Client Success Manager

Full-stack Engineer

• Design and implement scalable systems that serve millions of borrowers and financial partners.
• Contribute to architecture and roadmap planning, influencing the direction of core projects.
• Lead by example through engineering excellence, best practices, and high code quality.
• Mentor junior engineers, helping grow the team’s skills and capabilities.
• Collaborate cross-functionally with Product, Design, and Operations to deliver meaningful solutions.
• Propose and iterate on organization-wide engineering processes, with the help of other senior leaders.

Senior Software Engineer

Customer Support

• Manage inbound calls, emails, and texts to address borrower account needs.
• Use Zendesk to document communications, analyze problems, resolve issues, and facilitate payments.
• Oversee internal collection efforts and implement strategies to improve liquidation, borrower satisfaction, and client satisfaction.
• Improve and contribute to contact center procedures, workflows, efficiencies, and capacity planning.
• Gather caller feedback to inform product improvements and surface patterns, issues, or bugs.
• Collaborate cross-functionally with Product, Operations, and Compliance on caller-impacting issues.
• Deliver empathetic, timely, and compliant communications and take ownership from start to resolution.