Create consistently delightful IT support experiences that help Janers feel confident, supported, and able to do their best work.
Take ownership of small to medium IT projects, delivering thoughtful improvements to systems, workflows, and documentation.
Communicate clearly and proactively during changes or incidents, helping others understand what’s happening and why.
Improve how our IT systems and processes work over time by identifying friction, learning from issues, and applying better solutions.
Balance speed, security, and quality when making decisions, escalating thoughtfully when risk or impact calls for it.

Requirements

Experience administering tools like Google Workspace, Okta, Notion, and GitHub, Mosyle, or similar platforms.
Experience maintaining and troubleshooting a Mac-centric MDM
Comfort supporting end users and troubleshooting issues across multiple systems and priorities.
Strong interest in Apple devices and macOS environments, with hands-on experience preferred.
Ability to work independently, take ownership of decisions, and follow work through to completion.
Clear communication skills and a genuine desire to help others while continuously improving your craft.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supporttroubleshootingproject managementsystem improvementworkflow documentationMac-centric MDMApple devicesmacOS

Soft Skills

clear communicationownershipindependenceproblem-solvingcustomer servicecontinuous improvement