Jane

Insurance

• Act as the go-to person for escalations, reviewing complex claim rejections and denials
• Help create clear, engaging learning content and guides for both customers and internal teams
• Support our team by resolving complex US insurance billing and rejection issues quickly
• Be a direct partner with clinics needing additional guidance with billing setups
• Meticulously review support cases, find knowledge gaps, and collaborate cross-functionally
• Be the connective thread between teams at Jane, translating customer billing pain points into insights for Product
• Provide expert input on complex billing questions and contribute to quality assurance
• Identify opportunities to simplify internal processes and strengthen cross-team alignment

Insurance Expert

Customer Support

• You'll lead demos, onboarding calls, and real-time support and troubleshooting across phone, chat, and video.
• Tailor your communication to meet people where they are.
• Collaborate with team members to deliver excellent support to our customers.

Performance Marketing

• Analyze and optimize search engine marketing channels (e.g., Google Ads, Microsoft Bing) to achieve maximum ROI using a data-informed analysis.
• Hands-on design, execution, and optimization of SEM campaigns, including trafficking, quality control, brand safety, launching, reporting, and performance analysis.
• Create and refine landing pages using tools like Unbounce to improve conversion rates.
• Provide actionable insights and data-backed recommendations to leadership, ensuring alignment with growth objectives.
• Provide data-informed recommendations for bidding, creative, targeting, landing pages, modeling, LTV, lead scoring, and budget optimization to drive top performance.
• Work closely with our in-house design and content writers to create new creatives, landing pages and messaging. Collaborate with our campaigns marketing team to provide strategic input, data-informed recommendations and support the execution of integrated marketing campaigns.
• Stay updated on digital marketing and search trends, algorithm changes, and industry best practices to maintain competitive campaign performance

Performance Marketing Manager

Product Designer

• Create a clear and forward-thinking design vision for how Jane Websites builds on our core Booking experiences and evolves to be AI ready, with a focus on meaningful customer outcomes.
• Advocate for our helpers through thoughtful user research, strong judgment, and design decisions that support clinic growth.
• Collaborate closely across product, engineering, and marketing to navigate tradeoffs with clarity, transparency, and a commitment to delivering real value.
• Step confidently into leadership moments by aligning stakeholders, communicating the why behind your work, and using storytelling to bring teams along.
• Elevate the visual quality of our experiences through strong design craftsmanship that helps clinics show up beautifully online.

Senior Product Designer – Clinic Marketing

Data Analyst

• Partner closely with the Finance and Payments teams to build, refine, and maintain the metrics, models, and dashboards that power Jane’s financial reporting.
• Own end-to-end analysis: from understanding business questions → writing SQL/dbt models → building Looker dashboards → sharing insights clearly with stakeholders.
• Develop and optimize Looker dashboards to support financial planning, revenue analysis, cost insights, and transaction-level reporting.
• Maintain and evolve core financial data models in dbt.
• Troubleshoot data quality issues, validate calculations, and ensure trusted, reconciled datasets that Finance and Payments can rely on.
• Work with ambiguous requirements, identify gaps, ask the right questions, and translate business needs into clear technical solutions.
• Support the modernization of our data architecture by applying our best practices in modeling, documentation, QA, and performance tuning.
• Collaborate with cross-functional partners across Product, Support, and Marketing when financial data intersects or is needed.

Senior Data Analyst

Customer Success Manager

• Strengthen relationships with Jane’s largest clinics through proactive outreach, thoughtful business reviews, and consistent follow-up that deepens trust and alignment
• Drive retention and feature adoption by helping clinics understand and leverage Jane’s capabilities in ways that support their operational and clinical goals
• Identify risks and opportunities using customer health data and product signals, applying structured approaches to intervene early and drive meaningful outcomes
• Influence Jane’s product direction by bringing forward clear, customer-informed insights and trends that reflect the needs of large clinics
• Build and improve Strategic Accounts processes, tools, and best practices, contributing to a scalable foundation for our growing customer segment

Insurance Expert

Customer Support

Performance Marketing Manager

Senior Product Designer – Clinic Marketing

Senior Data Analyst

Strategic Customer Success Manager