Jane

Product Marketing

• Lead go-to-market strategy and execution for AI-powered products and features — translate complex AI capabilities into compelling, customer-centric value propositions that drive understanding, adoption, and trust.
• Drive pricing and packaging strategy — partner with Product, Finance, and CS to evaluate, propose, and refine how Jane's products are packaged and priced, grounded in customer research, competitive analysis, and willingness-to-pay insights.
• Strengthen Jane's market positioning through insight-driven messaging and go-to-market plans, grounded in deep understanding of customer needs, workflows, and market dynamics.
• Lead cross-functional launch programs that improve product adoption, accelerate revenue, and deliver clear, measurable business results.
• Translate customer and market insights into action — synthesize qualitative and quantitative data to influence product direction, roadmap priorities, and commercial strategy.
• Build alignment across Product, Sales, Customer Support, and Marketing by communicating strategy, customer insights, and priorities with clarity.
• Introduce repeatable frameworks that improve how we plan, execute, and measure product marketing initiatives.
• Represent Jane at key market events, conferences, and industry forums.

Senior Product Marketing Manager, Payments

Business Intelligence Analyst

• Partner with the Senior Leadership Team to develop and execute a comprehensive data analytics strategy that aligns with the company's overall objectives and growth targets.
• Develop strong partnerships across Jane to collaborate with leaders from Dev, Product, Marketing and Support on prioritizing data informed decision making and supporting departments with their roadmaps.
• Identify opportunities to leverage data to drive innovation and enhance operational efficiency, continuously innovating data management practices to ensure future-proofed implementations.
• Manage and improve our existing analytics pipeline, including software and processes and vendor management, while implementing and integrating new visualization tools
• Collaborate with Privacy & Security team to implement data governance policies and practices to ensure data integrity, accuracy, and compliance
• Offer technical leadership and guidance to the data engineering team, encouraging a culture of innovation and continuous improvement among BI team
• Foster a culture of continuous learning and data informed decision making across the company
• Mentor and develop technology leaders within the organization, emphasizing people development and growth

Director of Business Intelligence

Email Marketing Manager

• Build, test, and deploy email campaigns in HubSpot, including promotional sends, ad hoc emails, nurture programs, and automated lifecycle workflows.
• Own list management and segmentation, including uploading, processing, and routing contact lists, ensuring our database is accurate, well-organized, and set up to support targeted, personalized outreach across channels.
• Support event and webinar campaigns end-to-end, from invitation and registration flows to reminder emails, day-of communications, and post-event follow-up.
• Develop and maintain automated workflows and customer journeys that deliver value and build relationships with prospects and customers across email and beyond.
• Build and maintain email templates, modular email assets, image asset library for campaigns using no-code or low-code tools, following established standards and best practices.
• Support the execution of digital marketing campaigns across email, landing pages, and paid media, helping coordinate assets, tracking, and quality assurance.
• Run A/B tests across subject lines, content, CTAs, and send times and act on learnings to improve performance.
• Create and maintain dashboards to monitor & report on email metrics (open rate, CTR, conversion rate), turning data into clear recommendations for what to do next.
• Proactively experiment with AI to improve efficiency, personalization, & content quality at scale.
• Partner with the creative, content, and growth teams to align execution with broader marketing goals.
• Maintain templates, documentation, and process guidelines so our marketing program is scalable and easy to build on.
• Growth-oriented, with interest in expanding into integrated campaign and GTM program support beyond email execution.

Email Marketing Specialist

Security Engineer

• Design, build, and own the vulnerability engineering pipeline
• Raise the team's bar for building with AI by experimenting openly
• Partner deeply with dev teams across Jane to make security feel like a service
• Coordinate complex, multi-team vulnerability findings
• Contribute to the team's on-call rotation

Senior Security Engineer, AppSec Automation

Software Engineer

• Deliver a unified messaging experience that brings secure messaging, SMS, and future channels into one clear, reliable workflow
• Raise the technical bar within the Communications group
• Connect engineering decisions to real customer and business outcomes
• Communicate clearly and lead by example at a staff level

Staff Developer – Communications

Business Operations

• Build a consolidated view of Jane's tools landscape — own the picture of what we're using, where, how it's configured, what it costs, and how the pieces fit together (including future roadmap). Identify overlaps, gaps, and consolidation opportunities.
• Lead tool selection and procurement — partner with functional leaders to evaluate, select, and procure new business systems. Bring a rigorous requirements lens, an eye for total cost of ownership, and a clear point of view on integration and data implications.
• Own configuration and administration of business systems — establish standards for how tools get configured, who can change them, and how changes are reviewed. Move us from informal admin work to a disciplined, requirements-driven practice.
• Build the integration and middleware layer — design and operate the connective tissue between systems - starting with key GTM systems (iPaaS, APIs, event streams) - so data flows reliably and intentionally between the tools that capture it and the systems that consume it.
• Own data ingestion & pipeline infrastructure — partner closely with the Analytics team to ensure data flows are set up, on time, and working consistently in both directions - source-system data lands in the warehouse cleanly, and relevant internal apps data is flowing back to tools as needed as well.
• Partner across the executive layer — work with leaders in Revenue, Customer, People, Finance, and Marketing to understand their workflows, surface trade-offs, and make sure the systems serving them are coherent with Jane's broader architecture.

Director of Business Systems

Product Designer

• Create payments experiences that feel efficient, clear, and as painless as possible, helping customers get paid faster and with more confidence.
• Advocate for our customers by grounding decisions in thoughtful user research, clearly representing their needs, and helping teams stay focused on solving real problems.
• Step confidently into leadership moments by aligning stakeholders, communicating the why behind your work, and using storytelling to bring teams along.
• Raise the bar for quality by delivering consistently strong design outcomes, iterating based on real-world usage, and creating experiences that build trust and delight over time.
• Turn ambiguous and abstract problems into tangible, well-framed solutions, helping shift the team from feature-focused execution toward true systems thinking.

Senior Product Designer – Payments

User Researcher

• Build strong, trusted relationships across Jane, helping teams stay connected to real customer needs and bringing curiosity and empathy into how decisions are made
• Deliver clear, actionable insights that influence product direction and help teams understand what truly creates a delightful experience
• Raise the bar for research quality and consistency by building on existing practices and supporting others to run thoughtful, effective research in their day-to-day work
• Create and improve systems, tools, and practices that make research more accessible, scalable, and easy to apply across multiple teams
• Consistently prioritize and deliver meaningful research in a fast-moving environment, balancing speed with depth while focusing on the highest-impact opportunities

Senior Staff UX Researcher

Product Manager

• Own the roadmap for consents, intake forms, and surveys, building a clear point of view grounded in customer needs, data, and Jane's product strategy
• Shape how patients contribute to their care digitally, reducing friction for both patients and the practitioners who rely on that information
• Identify and deliver AI-powered experiences that make patient intake smarter and less burdensome. This means evaluating where AI creates real value (and where it doesn't), owning the end-to-end delivery of those experiences, and defining how we measure whether they're actually working
• Establish guardrails for AI features in this space, including fallback behavior and human-in-the-loop patterns, so that what we ship is trustworthy for practitioners and patients
• Champion AI usage across the team and group, not just in the product but in how we work. Use AI to accelerate discovery, analyze customer feedback, generate insights, and automate the low-value tasks that slow teams down
• Drive a consistent shipping cadence through iterative, well-scoped work. We want the team humming with momentum and clarity on what's next
• Be creative about how we learn faster. Run effective betas, expose hidden assumptions, and proactively share learnings across teams
• Collaborate closely with design, engineering, data, support, and marketing to ship the whole customer experience, not just the feature
• Build alignment with stakeholders across Clinical and beyond. Ownership here is end-to-end: from problem discovery through launch and enablement

Senior Product Manager – Clinical

• Ship experiments quickly and measure outcomes with discipline
• Partner across product domains to connect the dots between signup, onboarding, charting, and beyond
• Own the quality and reliability of your team's features in production
• Mentor and coach more junior developers through code reviews, pairing, and clear communication
• Contribute to architectural decisions and technical trade-offs that balance speed with sustainability

Senior Developer – Onboarding

Cloud Engineer

• Build and maintain production infrastructure on AWS EKS using Terraform and Helm
• Develop Shipyard's self-service capabilities from CLI tooling to GitOps pipelines via ArgoCD
• Own your on-call responsibilities with care
• Collaborate directly with product managers to understand where platform tooling creates friction
• Communicate clearly and consistently through documentation, code reviews, and team discussions

Customer Success Manager

• Lead and develop a team of trainers, helping them grow in their craft while rolling up your sleeves and contributing directly alongside them.
• Own the programs that prepare new Support team members before they join the floor — this is the core of what your team does, and you're an active part of it.
• Support cross-functional product onboarding for other teams at Jane who need to understand our product deeply to do their work well.
• Bring genuine curiosity and intention to how AI and emerging tools can make learning more scalable, more personalized, and more effective — without losing the human experience at the center.
• Foster a culture of continuous improvement, where feedback is thoughtful, iteration is normal, and growth is something everyone actively invests in.
• Keep training content sharp and aligned — evolving alongside Jane's product and processes so what people learn on day one still holds up on day one hundred.
• Use data with intention — quality insights, performance trends, learner feedback — to keep your programs moving in the right direction.