Jane

Product Designer

• Create insurance billing experiences that feel efficient, clear, and as painless as possible
• Advocate for our customers by grounding decisions in thoughtful user research
• Step into leadership moments by aligning stakeholders
• Raise the bar for quality by delivering consistently strong design outcomes
• Turn ambiguous and abstract problems into tangible, well-framed solutions

Staff Product Designer – Insurance

Web Designer

• Help lead the design execution behind Jane’s next-generation web experience
• Raise the bar for web experience with accessible, performant, and beautifully crafted UX and UI
• Lead the evolution of marketing website design system and scalable components
• Translate refreshed brand into a cohesive web experience
• Drive large-scale website redesign work with care and pragmatism
• Own web design outcomes in close partnership with engineering and web marketing
• Collaborate with partners across various teams to align design intent with technical execution

Senior Web Designer

IT Support

• Create consistently delightful IT support experiences that help Janers feel confident, supported, and able to do their best work.
• Take ownership of small to medium IT projects, delivering thoughtful improvements to systems, workflows, and documentation.
• Communicate clearly and proactively during changes or incidents, helping others understand what’s happening and why.
• Improve how our IT systems and processes work over time by identifying friction, learning from issues, and applying better solutions.
• Balance speed, security, and quality when making decisions, escalating thoughtfully when risk or impact calls for it.

IT Administrator

Manager

• Help lead one of our Booking engineering teams.
• Create an environment where developers can do their best work.
• Build strong communication rhythms within the team and across Booking.
• Guide the team through iterative planning and delivery.
• Support developers in growing their craft through coaching and feedback.
• Partner closely with Product and Design to ensure the team is solving meaningful problems.

Development Manager – Booking

Events

• Execute a strong, consistent presence at US industry conferences and tradeshows that supports lead generation, customer engagement, and brand awareness
• Own end-to-end execution for a portfolio of tradeshows, ensuring events are well planned and professionally run
• Support continuous improvement by tracking event performance and sharing insights that inform future planning
• Plan and execute Jane’s presence at ~30 US-based industry conferences and tradeshows each year
• Manage Jane’s exhibitor presence, including booth setup, staffing coordination, asset and swag preparation, product demos, and onsite customer engagement
• Collaborate with Marketing, Support, Engagement, and Partnerships to align on event goals, messaging, staffing needs, and budgets, while tracking spend and maintaining accurate records
• Manage event assets such as booths, signage, print materials, swag, demo equipment, and lead capture tools, keeping inventories and shipment tracking up to date
• Coordinate logistics with vendors, venues, and shipping partners to ensure materials arrive on time and events run smoothly
• Create and maintain practical planning tools such as event calendars, timelines, run sheets, packing lists, checklists, and budget trackers
• Track event performance metrics including leads captured, attendee engagement, cost per lead, and budget vs. actuals, and support timely lead handoff and post-event reconciliation
• Document learnings and share insights after each event, working closely with the Senior Manager, US Events and cross-functional partners to support continuous improvement
• Contribute to improving event operations by sharing templates, streamlining processes, and using AI or automation tools where helpful

Events Specialist, US Tradeshows

Full-stack Engineer

• Deliver a unified messaging experience that brings secure messaging, SMS, and future channels into one clear, reliable workflow that practices can trust every day.
• Raise the technical bar within the Communications group by modeling strong Ruby and web application design, and helping others grow through collaboration and thoughtful feedback.
• Enable the team to ship consistently and efficiently while staying mindful of scale, cost, and long-term maintainability.
• Connect engineering decisions to real customer and business outcomes, ensuring the work we do meaningfully improves how practices communicate.
• Communicate clearly and lead by example at a staff level, showing ownership, sound architectural reasoning, and a willingness to navigate tradeoffs in the open.

Staff Software Developer – Communications

Recruitment

• Proactively source and recruit top talent across Marketing, Design, and Admin teams
• Partner closely with stakeholders, helping hiring managers shape roles
• Experiment with AI to improve recruiting processes
• Use data and insight to influence decisions

Senior Talent Acquisition Partner – 12 Month Contract

• Advocate for our helpers by grounding decisions in thoughtful user research and deep information architecture analysis, ensuring their needs are clearly understood and represented.
• Elevate the quality of how people navigate Jane, find content, and set up or customize their experience, creating flows that feel intuitive, calm, and trustworthy.
• Collaborate closely with value-stream teams to design a cohesive, forward-thinking navigation and settings experience that scales with Jane’s growth.
• Reduce friction and confusion when searching for information or configuring Jane, contributing to lower support volume and a smoother day-to-day experience for clinics.
• Step into leadership moments by aligning stakeholders, clearly communicating the why behind your work, and using storytelling to bring teams along with confidence and care.

Staff Product Designer – Settings, Navigation

Insurance

• Act as the go-to person for escalations, reviewing complex claim rejections and denials
• Help create clear, engaging learning content and guides for both customers and internal teams
• Support our team by resolving complex US insurance billing and rejection issues quickly
• Be a direct partner with clinics needing additional guidance with billing setups
• Meticulously review support cases, find knowledge gaps, and collaborate cross-functionally
• Be the connective thread between teams at Jane, translating customer billing pain points into insights for Product
• Provide expert input on complex billing questions and contribute to quality assurance
• Identify opportunities to simplify internal processes and strengthen cross-team alignment

Insurance Expert

Customer Support

• You'll lead demos, onboarding calls, and real-time support and troubleshooting across phone, chat, and video.
• Tailor your communication to meet people where they are.
• Collaborate with team members to deliver excellent support to our customers.

Performance Marketing

• Analyze and optimize search engine marketing channels (e.g., Google Ads, Microsoft Bing) to achieve maximum ROI using a data-informed analysis.
• Hands-on design, execution, and optimization of SEM campaigns, including trafficking, quality control, brand safety, launching, reporting, and performance analysis.
• Create and refine landing pages using tools like Unbounce to improve conversion rates.
• Provide actionable insights and data-backed recommendations to leadership, ensuring alignment with growth objectives.
• Provide data-informed recommendations for bidding, creative, targeting, landing pages, modeling, LTV, lead scoring, and budget optimization to drive top performance.
• Work closely with our in-house design and content writers to create new creatives, landing pages and messaging. Collaborate with our campaigns marketing team to provide strategic input, data-informed recommendations and support the execution of integrated marketing campaigns.
• Stay updated on digital marketing and search trends, algorithm changes, and industry best practices to maintain competitive campaign performance

Performance Marketing Manager

• Create a clear and forward-thinking design vision for how Jane Websites builds on our core Booking experiences and evolves to be AI ready, with a focus on meaningful customer outcomes.
• Advocate for our helpers through thoughtful user research, strong judgment, and design decisions that support clinic growth.
• Collaborate closely across product, engineering, and marketing to navigate tradeoffs with clarity, transparency, and a commitment to delivering real value.
• Step confidently into leadership moments by aligning stakeholders, communicating the why behind your work, and using storytelling to bring teams along.
• Elevate the visual quality of our experiences through strong design craftsmanship that helps clinics show up beautifully online.

Senior Product Designer – Clinic Marketing

Data Analyst

• Partner closely with the Finance and Payments teams to build, refine, and maintain the metrics, models, and dashboards that power Jane’s financial reporting.
• Own end-to-end analysis: from understanding business questions → writing SQL/dbt models → building Looker dashboards → sharing insights clearly with stakeholders.
• Develop and optimize Looker dashboards to support financial planning, revenue analysis, cost insights, and transaction-level reporting.
• Maintain and evolve core financial data models in dbt.
• Troubleshoot data quality issues, validate calculations, and ensure trusted, reconciled datasets that Finance and Payments can rely on.
• Work with ambiguous requirements, identify gaps, ask the right questions, and translate business needs into clear technical solutions.
• Support the modernization of our data architecture by applying our best practices in modeling, documentation, QA, and performance tuning.
• Collaborate with cross-functional partners across Product, Support, and Marketing when financial data intersects or is needed.

Senior Data Analyst

Customer Success Manager

• Strengthen relationships with Jane’s largest clinics through proactive outreach, thoughtful business reviews, and consistent follow-up that deepens trust and alignment
• Drive retention and feature adoption by helping clinics understand and leverage Jane’s capabilities in ways that support their operational and clinical goals
• Identify risks and opportunities using customer health data and product signals, applying structured approaches to intervene early and drive meaningful outcomes
• Influence Jane’s product direction by bringing forward clear, customer-informed insights and trends that reflect the needs of large clinics
• Build and improve Strategic Accounts processes, tools, and best practices, contributing to a scalable foundation for our growing customer segment