IT Support Engineer
GlossGenius
Jamf
Services Manager
Jamf
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $85,100 - $181,700 per year
Job Level
Mid-LevelSenior
Tech Stack
iOSJamfMacOS
About the role
- Drive Professional Services excellence and team development across the region and contribute to Jamf's global services strategy
- Manage recruiting, onboarding, training, management, and professional development of staff
- Work with senior management to provide clear vision, strategies, support, and expectations to individual contributors
- Partner with key stakeholders to define strategy and drive initiatives that promote growth of Professional Services in the region
- Ensure the highest quality service delivery of engagements supporting KPIs: staff utilization, customer retention, revenue/margin, and customer satisfaction
- Work cross-departmentally within Services and across Jamf (Service Operations, Technical Enablement, Support, Sales, Customer Success, and Revenue teams)
- Maintain an advanced level of knowledge of the Jamf portfolio, related technologies, and integration strategies in an IT environment
- Handle customer satisfaction escalations related to delivery of Professional Services engagements
- Assist in recruitment, onboarding, training and management of third-party Service providers
- Perform other duties and special projects as assigned
Requirements
- 3+ years of Professional Services (Required)
- 2+ years of leadership experience (Required)
- 2+ years experience training and mentoring employees or peers (Required)
- Prior experience with Jamf and the Apple ecosystem (including but not limited to macOS, iOS, iPadOS, tvOS) (Required)
- Jamf’s Associate, Tech, and Admin, and Expert level certifications (Required)
- Strong interpersonal skills as it relates to the management of high-performing individuals and working cross-departmentally with other areas of the organization
- Strong communication skills and familiarity working in a remote environment via video chat, instant message, email, phone, or other relevant tool(s)
- Strong Customer Service skills as demonstrated by the ability to engage with and establish trust/rapport with all levels of customer and employee
- Strong presentation skills and ability to represent the Services department in leadership reviews, quarterly business updates, and sales training sessions
- Ability to solve problems at the root with respective sense of urgency
- Ability to communicate complex technical terms in an easy way to be understood
- Able to confidently handle Q&A sessions, objections, and live demos in real time
- Ability to anticipate and prevent issues by exercising great attention to details and by seeing around the corners
- Excellent Organizational Skills
- Ability to interact effectively with co-workers in a results-driven culture
- Self-starter, energetic multi-tasker, highly motivated and team player
- Ability to engage with and establish trust and rapport with all levels of employees
- Ability to work independently and as part of a team
- Excellent ability to multi-task and prioritize duties
- #LIRemote
- 4 year / Bachelor's Degree (Required)
- A combination of relevant experience and education may be considered
Benefits
- Work-life balance remains our priority
- Open, flexible culture based on respect and trust
- Remote work (US Remote)
- Volunteer time off allows employees to support and give back to our communities
- Opportunity to make a real and meaningful impact for more than 60,000 global customers
- Support and resources to let everyone be their authentic, best selves at work, at rest, and at play
- Inclusive & supportive work environment; candidates with disabilities or religious beliefs are encouraged to request accommodations
- Named a Best Workplace in Technology, Best Companies to Work For recognition
- 90% employee retention rate
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Professional ServicesJamfmacOSiOSiPadOStvOStrainingmentoringservice deliveryKPI management
Soft skills
interpersonal skillscommunication skillscustomer service skillspresentation skillsproblem-solvingattention to detailorganizational skillsteam playerself-startermulti-tasking
Certifications
Jamf AssociateJamf TechJamf AdminJamf Expert
