Support Engineer

• Balance tactical problem-solving with strategic thinking to ensure our employees have the tools they need to succeed
• Deliver excellent customer service to our employees while providing hardware and software support and building strong customer relationships
• Identify and implement technology solutions to meet the needs of the business and identify operational efficiencies
• Maintain thorough, up-to-date documentation for IT processes and employee-facing resources
• Report to the IT Manager
• Deliver top-tier customer service by efficiently resolving hardware and software issues based on existing IT and Security processes
• Manage the full employee lifecycle, including equipment deployment, account creation, and software management for both onboarding and offboarding
• Provide user support for Apple hardware and software, Google Workspace, and a large portfolio of SaaS applications
• Field access requests and maintain proper access to internal tools and resources through time
• Maintain and support conference room equipment to ensure seamless collaboration across our hybrid work environment
• Drive greater efficiency for our hybrid team through evaluating and implementing new tooling, as well as optimizing the use of existing systems
• Collaborate with cross-functional teams to identify opportunities where AI can enhance employee productivity and the overall digital workplace experience
• Serve in an on-call capacity and assist in production issues when necessary

IT Support Engineer

Senior IT Support Analyst

eFX Systems Support Analyst

IT Support Engineer

IT Support Engineer

Underwriting Support Technician