Manager, IT Endpoint
Pure Storage
JamfMacOSServiceNow
IT Support Engineer
GlossGenius
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $95,000 - $115,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Jamf
About the role
- Balance tactical problem-solving with strategic thinking to ensure our employees have the tools they need to succeed
- Deliver excellent customer service to our employees while providing hardware and software support and building strong customer relationships
- Identify and implement technology solutions to meet the needs of the business and identify operational efficiencies
- Maintain thorough, up-to-date documentation for IT processes and employee-facing resources
- Report to the IT Manager
- Deliver top-tier customer service by efficiently resolving hardware and software issues based on existing IT and Security processes
- Manage the full employee lifecycle, including equipment deployment, account creation, and software management for both onboarding and offboarding
- Provide user support for Apple hardware and software, Google Workspace, and a large portfolio of SaaS applications
- Field access requests and maintain proper access to internal tools and resources through time
- Maintain and support conference room equipment to ensure seamless collaboration across our hybrid work environment
- Drive greater efficiency for our hybrid team through evaluating and implementing new tooling, as well as optimizing the use of existing systems
- Collaborate with cross-functional teams to identify opportunities where AI can enhance employee productivity and the overall digital workplace experience
- Serve in an on-call capacity and assist in production issues when necessary
Requirements
- A minimum of 3 years of experience in an IT support role, with at least 1 year in an in-person environment
- Proven experience with Mac OS and Google Workspace, including troubleshooting common issues
- Solid understanding of IT fundamentals and data security practices, with a security first mindset
- Familiarity or proficiency with AI tools and concepts for enhancing productivity and digital workplace experiences
- Experience installing and supporting conferencing equipment
- Proficiency in a command line environment such as bash or zsh
- Experience maintaining or managing users and applications in Okta or other IAM Platforms
- Experience administering Jira is preferred
- MDM experience with Jamf, Kandji or other Mac-focused MDMs is a plus
- Some scripting or programming experience is a plus
- Must be commutable to our NYC headquarters and will operate in a hybrid model
Benefits
- Flexible PTO
- Competitive health & dental insurance options, with premiums partially covered by GG
- Fertility and adoption benefits via Carrot and Kindbody
- Generous, fully-paid parental leave policy
- 401k benefit - employees are eligible to contribute starting day 1 of employment
- Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses
- Pre-tax commuter benefits
- Dependent Care FSA
- Home office support
- Eligible to participate in GlossGenius’s equity plan
- Additional health & wellbeing, retirement savings, and other benefits within total rewards offering
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supportMac OSGoogle Workspacedata security practicesAI toolscommand line (bash, zsh)OktaJiraMDM (Jamf, Kandji)scripting
Soft skills
problem-solvingstrategic thinkingcustomer servicerelationship buildingdocumentationcollaborationefficiency optimizationon-call support
