GlossGenius

Customer Support

• Deliver best-in-class, personalized support to meet our high standards for customer satisfaction
• Work with customers to understand their goals and address their challenges through effective ticket responses
• Master your understanding of the GlossGenius product by answering support tickets primarily via phone and text
• Work with a dynamic team to achieve team company goals such as customer acquisition and retention
• Engage with the team to identify areas of opportunity to improve resources: macros, help center, etc.

Customer Support Expert

Performance Marketing

• Own end-to-end strategy and execution for Meta and TikTok: campaign management, ad launches, performance reporting, and optimization
• Architect and scale full-funnel campaign structures — prospecting, retargeting, and lead gen — with a relentless focus on CAC, ROAS, and LTV
• Build and run rigorous A/B and multivariate testing frameworks across creative, audiences, bidding strategies, and landing pages
• Leverage AI tools (e.g., Motion, Pencil, Claude, ChatGPT) to automate reporting, accelerate creative iteration, and reduce manual overhead — AI fluency is how this role operates, not a bonus
• Own budget management, pacing, and forecasting, ensuring optimal allocation across campaigns and segments
• Partner with Creative, Marketing Ops, and Data teams to develop high-performing ad concepts, maintain pixel/CAPI health, and support attribution modeling
• Stay ahead of platform updates and emerging ad formats, proactively testing new features before they become industry standard

Performance Marketing Manager, Paid Social

Account Executive

• Manage the full sales cycle from outbound prospecting and qualification to closing deals
• Master diverse buyer engagement by quickly identifying critical pain points and tailoring your messaging to a broad range of stakeholders, from hands-on business owners to experienced operators
• Onboard new customers to the GlossGenius platform, setting them up for long-term success
• Champion customer insights by communicating & escalating feedback internally to cross functional business partners across marketing, product, product marketing, and ops
• Consistently exceed ambitious sales targets and KPIs, deliver exceptional value to prospects, and contribute to a high-performing sales culture

Frontend Engineer

• Architect and drive the development of scalable, reusable frontend components and shared libraries that power GlossGenius web applications.
• Define and lead the long-term technical direction of our web platform, including framework decisions, architecture patterns, and developer experience.
• Partner closely with product managers, designers, and engineering teams across the org to align on and deliver a cohesive, high-quality web experience.
• Set the standard for frontend best practices — including code quality, accessibility, performance optimization, and design system consistency — and actively raise the bar across engineering.
• Own and drive improvements to frontend tooling, build pipelines, and developer workflows to increase velocity across engineering teams.
• Champion the adoption of AI-powered development tools (e.g. Cursor, GitHub Copilot) and help establish best practices for how engineers at GlossGenius leverage AI effectively and responsibly.
• Serve as a technical leader and go-to resource in code reviews, architectural decisions, and cross-functional technical discussions.
• Identify systemic problems and proactively propose and implement solutions that have broad impact across multiple teams.
• Contribute to mobile efforts where applicable, lending your frontend expertise to ensure consistency across web and mobile surfaces.

GlossGenius

Customer Support Expert

Performance Marketing Manager, Paid Social

Account Executive

Staff Software Engineer, Frontend

Staff Software Engineer, Frontend

Staff Software Engineer, Frontend