GlossGenius

Engineering Manager

• Lead and develop a team of senior and staff engineers, understanding their skills and fostering their professional growth to achieve daily tasks and long-term career goals.
• Work closely with product managers, designers, and other teams to define the long-term technical and product strategy and the necessary steps for its realization.
• Prioritize, plan, and ensure team and cross-functional alignment to execute key initiatives and achieve business results.
• Establish and implement effective engineering processes focused on quality and progress in key product initiatives.
• Collaborate with recruiting to build and retain a high-performing engineering team by attracting top talent.

Engineering Manager – Growth

Software Engineer

• Collaborate with senior engineers to design, develop, and test new features and functionalities for web and mobile applications.
• Write clean and efficient code while adhering to industry best practices and GlossGenius coding standards; participate in debugging and troubleshooting to identify and resolve issues.
• Provide valuable insights and suggestions for improving the user interface, user experience, and overall performance of software applications.
• Collaborate with data analysts to collect and analyze data related to user interactions and use data-driven insights to inform engineering decisions.
• Proactively seek opportunities to learn and expand skills in various technologies and development methodologies.
• Report to an engineering manager and contribute to products used by beauty and wellness professionals and their clients.
• Work on a ~10-week internship (~June to ~August 2026) based in NYC Union Square office.

Engineering Intern

Support Engineer

• Balance tactical problem-solving with strategic thinking to ensure our employees have the tools they need to succeed
• Deliver excellent customer service to our employees while providing hardware and software support and building strong customer relationships
• Identify and implement technology solutions to meet the needs of the business and identify operational efficiencies
• Maintain thorough, up-to-date documentation for IT processes and employee-facing resources
• Report to the IT Manager
• Deliver top-tier customer service by efficiently resolving hardware and software issues based on existing IT and Security processes
• Manage the full employee lifecycle, including equipment deployment, account creation, and software management for both onboarding and offboarding
• Provide user support for Apple hardware and software, Google Workspace, and a large portfolio of SaaS applications
• Field access requests and maintain proper access to internal tools and resources through time
• Maintain and support conference room equipment to ensure seamless collaboration across our hybrid work environment
• Drive greater efficiency for our hybrid team through evaluating and implementing new tooling, as well as optimizing the use of existing systems
• Collaborate with cross-functional teams to identify opportunities where AI can enhance employee productivity and the overall digital workplace experience
• Serve in an on-call capacity and assist in production issues when necessary

IT Support Engineer

Marketing

• Build and scale marketing outbound email engine end-to-end to generate qualified pipeline, including designing and executing outbound email campaigns
• Measure and analyze outbound email campaign performance, turn results into actionable insights, and run structured A/B tests to optimize messaging and tactics
• Partner closely with Marketing, Sales and Revenue Operations to ensure cross-functional alignment on goals, metrics, campaign approaches, handoffs and processes
• Continuously gather customer learnings and translate insights into sharper campaign strategy and execution
• Leverage an AI-first GTM tech stack (automation, personalization, intent tools) including Clay, Unify GTM, Hubspot, 6sense to increase efficiency and effectiveness
• Design and execute multi-channel Account-based Marketing (ABM) campaigns to engage and convert high-value accounts
• Report to the Upmarket Growth Lead and operate in a hybrid environment with 2 days per week in the NYC office (Tuesdays & Thursdays)

Outbound Marketing Associate

Product Designer

• Lead, mentor, and grow a team of product designers within Core focused on empowering beauty and wellness businesses through seamless, reliable tools
• Define and drive the design vision and strategy for Core in partnership with Product and Engineering leadership
• Ensure high-quality execution across the end-to-end design process—from research and ideation to prototyping, testing, and delivery
• Provide thoughtful, actionable feedback on design deliverables such as user flows, wireframes, prototypes, and final UI, and support designers in strengthening their craft
• Raise the overall quality bar for design output while balancing customer needs, business goals, and technical constraints
• Champion customer empathy through research initiatives and insights that inform product direction
• Foster a culture of creativity, collaboration, and continuous learning within the design team
• Act as an advocate for design excellence across the company, influencing strategy and helping shape the future of the product
• Deliver products that are recognized as the best in the industry by shaping and evolving core offerings such as scheduling, client and team management, and payments

Senior Manager, Product Design

• Lead and own design in Core product area focused on empowering beauty and wellness businesses to operate and grow
• Own the strategy and execution of key product experiences across scheduling, client and team management, and payment processing
• Own the entire design process from strategy to execution for the product area
• Construct user flows, wireframes, and prototypes that effectively communicate design concepts
• Lead user interviews to better understand customer needs and inform product design strategy
• Collaborate with cross-functional teams of product managers, software and QA engineers, customer success managers, and marketers
• Deliver products recognized as best in the industry by understanding GlossGenius’s strategic and competitive position
• Take initiative to conceive new ways users can interact with GlossGenius

Senior Product Designer

Full-stack Engineer

• Develop, release, and run large-scale web applications that empower beauty and wellness businesses
• Build new AI features for customers
• Develop and define microservice-based infrastructure
• Build tools and solutions that enable internal teams to work faster and improve user value (Business Scalability)
• Work on core experiences: payments friction-free, tools to help customers earn more per hour, enable businesses to grow and manage teams
• Focus on front-end development for web and mobile applications
• Improve performance, reliability, scalability, and security for backend systems

Product Marketing

• Own customer discovery and GTM for brand-new industries beyond salons and spas, with medspas as first priority
• Research and define the size, needs, and nuances of each new vertical to shape GlossGenius’s entry approach
• Develop and drive go-to-market strategies that account for early-stage learning loops and rapid experimentation
• Shape and refine messaging and positioning to resonate with ideal customers in new industries
• Partner closely with Sales, Product, and Growth teams to adapt funnel strategies to new customer behaviors and buying motions
• Define and track key success metrics to measure effectiveness of go-to-market efforts
• Conduct market research and competitive analysis to identify vertical-specific pain points and emerging trends
• Enable marketing with channel assets for customer acquisition and sales with collateral, case studies, and competitive positioning
• Influence product roadmap decisions based on new-vertical customer insights, regulatory considerations, and competitive differentiation
• Act as a thought leader, championing new customer needs and driving alignment across multiple teams
• Report to the Senior Director of Product Marketing and operate hybrid from NYC HQ (2 days/week)

Staff Product Marketing Manager, New Verticals

Operations

• Foundational member of the RevOps team influencing the trajectory of the sales organization through analysis, planning, and insights
• Work closely with sales leadership and the sales team to build frameworks for annual planning, forecasting, and performance reporting
• Report to the Director of Revenue Operations
• Support the annual and quarterly sales planning process, including territory design, quota setting, and market segmentation
• Collaborate with sales leadership to develop and refine sales compensation plans
• Conduct market analysis to identify new growth opportunities and competitive threats
• Define and document scalable sales processes, best practices, and playbooks
• Own the sales forecasting process, working with sales managers to improve accuracy and predictability
• Design, generate, and maintain key sales performance reports and dashboards for sales leadership and the broader organization
• Analyze sales data to identify trends, diagnose performance issues, and provide actionable recommendations
• Prepare regular business reviews and presentations that highlight key metrics, insights, and strategic recommendations
• Utilize advanced analytics to uncover insights on pipeline health, sales cycle efficiency, and customer win/loss trends
• Act as a key liaison between the sales team and other departments (e.g., Marketing, Finance) to ensure data alignment and smooth cross-functional collaboration
• Provide ad-hoc analysis and support to sales leadership for strategic decision-making

Sales Strategy and Operations Manager

Designer

• Define and evolve the long-term vision and roadmap for the design system in alignment with product, design, and engineering priorities
• Lead conversations around governance, contribution models, and scaling strategy to ensure sustainable system growth
• Partner with engineers to ensure consistent and correct implementation of components and patterns across products
• Translate interface guidelines into robust, reusable components and act as a bridge between design and engineering
• Establish and uphold accessibility standards; audit, test, and collaborate with QA/engineering to meet or exceed WCAG guidelines
• Own and maintain system documentation, usage guidelines, and changelogs to support adoption
• Proactively educate teams on system updates and best practices through workshops, demos, and internal tooling
• Collaborate with and support senior and staff designers and engineers contributing to the system
• Act as a mentor and resource for accessibility and system architecture
• Report directly to the Head of Design
• Operate in a hybrid environment, commutable to NYC HQ, with 2 days per week in the office (Tuesdays & Thursdays)

Senior Design System Designer

Application Engineer

• Act as the initial security point of contact for engineering and product teams; conduct security-focused architectural reviews and threat modeling to identify and address vulnerabilities, working directly with development teams to find and fix issues.
• Contribute to the development of security policies and standards; create secure coding guidelines, build automated tools to prevent common security issues, and collaborate to embed security into CI/CD pipelines.
• Own end-to-end vulnerability management program; deploy scanning tools, triage security vulnerabilities, and support development of program tools and processes.
• Evaluate security vendors: run evaluations, coordinate demos, pilot tools internally, and recommend solutions.

Senior Application Security Engineer

Engineering Manager, App Platform

Customer Support

• Deliver best-in-class, personalized support to meet our high standards for customer satisfactionWork with customers to understand their goals and address their challenges through effective ticket responses
• Master your understanding of the GlossGenius product by answering support tickets primarily via phone and text
• Work with a dynamic team to achieve team company goals such as customer acquisition and retention
• Engage with the team to identify areas of opportunity to improve resources: macros, help center, etc.

Engineering Manager – Growth

Engineering Manager – Growth

Engineering Intern

IT Support Engineer

Outbound Marketing Associate

Senior Manager, Product Design

Senior Product Designer

Software Engineer

Staff Product Marketing Manager, New Verticals

Sales Strategy and Operations Manager

Senior Design System Designer

Senior Application Security Engineer

Engineering Manager, App Platform

Customer Support Expert