GlossGenius

Operations

• Own GlossGenius's fraud program end-to-end - define strategy, detection rules, and response protocols - evolving them as volume and fraud patterns change
• Build investigation workflows for chargebacks, disputes, suspicious transactions, and account takeovers that enable fast, accurate action
• Drive down fraud losses by identifying emerging attack vectors and implementing controls before they scale, without degrading the user experience
• Partner with Payments and Engineering to shape fraud tooling roadmaps, translating operational pain points into product requirements
• Manage chargeback and dispute operations end-to-end, including evidence compilation, representment strategy, and win-rate optimization
• Build reporting and alerting that gives leadership real-time visibility into fraud trends, financial exposure, and operational performance
• Develop policies and SOPs that balance risk mitigation with customer experience

Fraud Operations Manager

Product Designer

• Own the entire design process, from strategy to execution, of your product area
• Work on the user experience across Core product features within the GlossGenius app
• Own the end-to-end process for solving UX/UI design problems: ideate, conceptualize, test, and refine
• Construct user flows, wireframes, and prototypes that effectively communicate design concepts
• Identify and design AI-powered product experiences that meaningfully reduce friction for small business owners
• Lead user interviews to better understand customer needs to help inform the product design strategy
• Collaborate with cross-functional teams of product managers, software and QA engineers, customer success managers, and marketers to design intuitive and engaging user experiences for GlossGenius' customers
• Deliver products that are recognized as the best in the industry by understanding GlossGenius’s strategic and competitive position
• Take initiative in thinking of new ways our users can interact with GlossGenius

Fraud Operations Manager

Staff Product Designer