Customer Support Expert

GlossGenius

Customer Support Expert providing personalized assistance to clients leveraging AI-powered tools at GlossGenius. Managing customer interactions via calls, email, and text throughout their journey.

Posted 6/10/2026full-timeRemote • California • 🇺🇸 United StatesEntry Level💰 $55,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Deliver best-in-class, personalized support to meet our high standards for customer satisfaction
Work with customers to understand their goals and address their challenges through effective ticket responses
Master your understanding of the GlossGenius product by answering support tickets primarily via phone and text
Work with a dynamic team to achieve team company goals such as customer acquisition and retention
Engage with the team to identify areas of opportunity to improve resources: macros, help center, etc.
Leverage AI tools to streamline ticket resolution, improve response quality, and surface insights that help the team continuously raise the bar on support

Requirements

What you’ll need

1+ year work experience in a customer-facing role, SaaS preferred
Proven record of driving customer satisfaction and meeting or exceeding performance standards
Excellent written and verbal communication skills, with an ability to adapt to various communication styles
A strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environment
Comfortable using AI-powered tools to work more efficiently — whether that's drafting responses, surfacing relevant help content, or identifying patterns in customer issues; we're looking for someone who sees AI as a force multiplier, not a replacement for genuine human connection

Benefits

Comp & perks

Competitive health & dental insurance options, with premiums partially covered by GG
Fertility and adoption benefits via Carrot and Kindbody
Generous, fully-paid parental leave policy
401k benefit - employees are eligible to contribute starting day 1 of employment
Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses
Pre-tax commuter benefits
Dependent Care FSA
Home office stipend
Team Bonding opportunities - annual company retreat for entire team, plus virtual events

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer satisfactioncommunication skillsteam playerself-starteradaptability