IT Support Engineer
Paxos
JamfMacOS
Principal Service Engineer, End User Complete
Providence
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $71 - $121 per hour
Job Level
Lead
Tech Stack
JamfMacOSPython
About the role
- Lead the technical strategy and delivery of endpoint management services using Microsoft Configuration Manager (MCM), Intune, Jamf, Nexthink, and more
- Partner with engineering, operations, development, and program management peers to deliver resilient, high-quality services that support Providence caregivers and business users
- Design, operate, and improve large-scale endpoint management services
- Drive automation for deployment, recovery, and other processes
- Perform resilience modeling (failure mode analysis) and simulate service outages for point solutions and platforms
- Translate customer and technical requirements into service architecture to meet Quality of Service expectations
- Represent the Service in backlog discussions and standups to establish prioritization of Live Site requirements
- Leverage data and metrics to drive behavior, process, and priority decisions
- Perform advanced problem solving and root cause analysis for production issues
Requirements
- Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering OR a combination of equivalent education and experience
- 8 or more years of related experience
- Strong experience in automation, specifically related to deployment, recovery, or other manual processes
- Strong experience with n-tier solutions
- Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
- Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
- Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
- Strong experience leveraging data and metrics to drive behavior, process, and priority decisions using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis
- Preferred: Master's Degree Computer Engineering, Computer Science, Mathematics, Engineering OR a combination of equivalent education and experience
- Preferred: 8 or more years of end point management experience
- Preferred: Deep hands-on expertise with administration and troubleshooting of MCM and Intune including hierarchy management, application packaging and deployment, operating system deployment (task sequence and Autopilot) patching, and co-management features
- Preferred: Scripting experience using PowerShell, Bash, or Python to automate frequent tasks, including the use of APIs for management of Intune or similar SaaS platforms
- Preferred: Advanced troubleshooting skills for Windows and MacOS operating systems, including the use of Windows Performance Toolkit and Sysinternals suite for problem analysis
- Preferred: Familiarity with Nexthink or other Digital Experience (DEX) platforms
- Preferred: Experience in a Healthcare environment
