Jackson Hewitt Tax Service Inc.

Art Director

• Establishes goals and objectives, develops work plans, assigns tasks, maintains schedules and coordinates activities.
• Monitors the timely completion of tasks and ensures that goals and objectives are met.
• Drives the development of the team, coaches and motivates staff to ensure high productivity and quality, teamwork and increased group competency.
• Organizes, facilitates and participates in data gathering from multiple resources to collect information needed to analyze and define yearly changes for tax knowledge materials.
• Facilitates updating of existing tax knowledge courses and materials and identifies efficiencies to streamline current development processes.
• Facilitates identification of current and pending tax law changes and development new tax-related educational material in a variety of formats.
• Works with Learning Specialists to facilitate incorporation of tax content in operations materials where appropriate.
• Evaluates usage of materials on a regular basis to assist in planning.
• Coordinates responses to tax-related communications.
• Reviews the work of staff and provides feedback.
• Ensures department processes and standards are adhered to.
• Manages yearly maintenance of courses and researches available technologies to enhance department processes and procedures.
• Performs other duties as required.

Director of Tax Knowledge – Design

Recruitment

• Build strong relationships with the recruitment team, internal partners, and candidates to ensure a seamless recruiting process.
• Collaborate with hiring managers to gain a comprehensive understanding of job positions, including required skills, education, and the qualities of a successful candidate for the specific team.
• Post job openings, actively source and screen candidates, review resumes/applications, and schedule interviews for hiring managers using various job boards (e.g., LinkedIn Recruiter, Monster, Career Builder, Zip Recruiter, Glassdoor, Dice, Indeed, Handshake, Craigslist).
• Coordinate, manage, and attend virtual job fairs as needed.
• Maintain accurate and organized documentation on all candidates, searches, and recruiting activities, including updates in the applicant tracking system (UKG).
• Keep consistent communication with candidates throughout the recruitment process.
• Review, edit, and update job opportunities in the Applicant Tracking System (ATS), UKG, to attract higher quality and quantity of candidates.
• Coordinate the interview and new hire process between hiring managers and candidates.
• Actively network through social media groups, LinkedIn, and other platforms to share job openings and build a pipeline of interested candidates.
• Ensure a positive candidate experience by maintaining consistent communication throughout the recruitment process.

Seasonal Recruitment Coordinator

Director

• Provides leadership and direction for his/her region and ensures that local operation is executed
• Fosters increased return count, product count and number of stores by encouraging franchisees to expand and develop existing territories
• Facilitates regional calls, workshops, office manager training and other training sessions
• Develops rapport and effective business relationships with franchisees
• Conducts office visits and fields phone calls
• Provides suggestions, guidance, and instruction on executing new programs, marketing and retaining customers
• Discerns changing business conditions and takes appropriate pro-active measures to help franchisees
• Serves as a liaison between franchisees and corporate
• Responsible for effectively communicating new initiatives to the field
• Enforces company policies and standards

Director of Tax Knowledge – Design

Seasonal Recruitment Coordinator

Regional Director