Jackson Hewitt Tax Service Inc.

Network Engineer

• Ensures LAN/WAN integrity by evaluating, implementing and managing appropriate software and hardware solutions; manage the documentation and administrate needs of a LAN/WAN infrastructure including those in our virtual environments.
• Research and recommend innovative, and where possible automated approaches for system administration tasks.
• Identify approaches that leverage our resources and provide economies of scale.
• Design and optimize network solutions that include routers, switches and firewalls to maximize network and Data Center (physical and virtual) up time.
• Develop maintenance routines for network infrastructure including those in the cloud.
• Manage security processes for network elements and provide mitigation plan for security issues.
• Responsible for software updates and patches on various nodes on the network.
• Proactively analyzes vulnerabilities in the network and provide a strategy for mitigation.
• Coordinate and install wide area network components, coordinating carriers circuit installations, configuration and hardware deployment.
• Work with management to develop strategy for operational SLAs to ensure contractual obligations are met.
• Provide Tier II and Tier III support per requests from various constituencies.
• Investigate and troubleshoot issues.
• Provide off hours support as needed via on call program.
• Other job duties as assigned.