Program Manager

• Support the Program Manager(s) and cross-functional teams in delivering locum staffing services.
• Serve as liaison to Program Manager, client and agencies
• Partner with Program Manager(s) on the entire VMS process - requisition, confirmation, onboarding, credentialing, booking, timesheet approvals
• Deliver comprehensive reporting and analytics that meet client expectations and align with Statement of Work (SOW) requirements.
• Develop and customize reports for clients, focusing on areas such as fulfillment, agency ranking, onboarding, and additional client-specific needs.
• Maintain data integrity and operational workflows in VMS platforms.
• Communicate and coordinate with suppliers to ensure timely submissions and compliance.
• Execute booking confirmations in alignment with contractual terms in client master agreement and supplier agreements
• Ensure facilitation of all workflow steps occur within the VMS and are progressing timely.
• Partner with Program Manager(s) to review provider presents to ensure all requirements have been fulfilled and complete.
• Manage and communicate any and all changes in requirements, requisitions, schedules, rules of engagement to Program Manager(s)
• Work with VMS partner to ensure effectiveness, support, and evolution of capabilities.
• Ensure timely timekeeping approvals and process; working with billing on issues and help to resolve.
• Provide good customer service, handle escalated concerns and direct each to the appropriate parties when necessary.
• Support implementation and special projects support as needed
• Identify and escalate operational risks or delays as needed.

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