Access & Opportunity Program Director – Strategic Operations
Advocate Aurora Health
Associate Program Manager
Jackson Healthcare
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Support the Program Manager(s) and cross-functional teams in delivering locum staffing services.
- Serve as liaison to Program Manager, client and agencies
- Partner with Program Manager(s) on the entire VMS process - requisition, confirmation, onboarding, credentialing, booking, timesheet approvals
- Deliver comprehensive reporting and analytics that meet client expectations and align with Statement of Work (SOW) requirements.
- Develop and customize reports for clients, focusing on areas such as fulfillment, agency ranking, onboarding, and additional client-specific needs.
- Maintain data integrity and operational workflows in VMS platforms.
- Communicate and coordinate with suppliers to ensure timely submissions and compliance.
- Execute booking confirmations in alignment with contractual terms in client master agreement and supplier agreements
- Ensure facilitation of all workflow steps occur within the VMS and are progressing timely.
- Partner with Program Manager(s) to review provider presents to ensure all requirements have been fulfilled and complete.
- Manage and communicate any and all changes in requirements, requisitions, schedules, rules of engagement to Program Manager(s)
- Work with VMS partner to ensure effectiveness, support, and evolution of capabilities.
- Ensure timely timekeeping approvals and process; working with billing on issues and help to resolve.
- Provide good customer service, handle escalated concerns and direct each to the appropriate parties when necessary.
- Support implementation and special projects support as needed
- Identify and escalate operational risks or delays as needed.
Requirements
- High school diploma or equivalent required; Bachelor’s degree preferred
- 2+ years of account management or administration experience with 1+ year with MSP or large client
- Experience working in a VMS
- Experience in onboarding, compliance, privileging
- Previous locum tenens experience strongly preferred
- Startup experience preferred
- Strong knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
- Strong user experience with VMS platforms
- Knowledge of company products
- Industry knowledge preferred but not required
- Strong understanding of healthcare recruiting processes and strategies
- Ability to effectively manage multiple competing priorities in a fast-paced environment
- Excellent communication skills - both oral and written
- Ability to build strong business relationships at all levels
- Strong interpersonal skills
- Strong attention to detail
- Strong organizational and time management skills
- Ability to work independently and collaboratively
- Solid critical thinking and creative problem-solving skills
- Ability to consistently meet goals, commitments, and deadlines
- Ability to work with sensitive information and maintain confidentiality
Benefits
- Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
- Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
- Paid maternity and paternity leave.
- Company sponsored 401k plan with company matching.
- PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.
- Remote/work from home job opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementadministrationonboardingcomplianceprivilegingdata integrityreportinganalyticstimekeepingcritical thinking
Soft skills
communicationinterpersonal skillsorganizational skillstime managementproblem-solvingattention to detailability to manage multiple prioritiesability to work independentlyability to build relationshipscustomer service
Certifications
Bachelor’s degreeHigh school diploma or equivalent
