Program Manager

• Support the development and execution of enterprise-wide engineering standards, engineering processes, and implementation methods for specific accounts.
• Design, develop and support solutions that streamline our building automation system approach for assigned accounts/projects.
• Support the development of strategic initiatives and enterprise level improvements for assigned accounts.
• Develop and maintain high level relationships with the customer.
• Assist and advise customers in the development of standard designs, implementation goals and deployment strategies.
• Effectively communicate and ensure customer satisfaction.
• Work closely with the customer and JCFS to align with defined strategies.
• Implement customer’s standard design requirements and processes within JCFS.
• Leverage available, or specify the development of, business analytics for internal and external customers performance KPIs, including project schedule compliance, customer satisfaction and cost performance.
• Provide periodic reviews to update leadership and key stakeholders on progress.
• Facilitate the efficient transfer of design standards to JCFS sales, engineering, and field organizations.
• Focus on standardization to provide value of efficiency, quality, and cost performance.
• Maintain expertise in a variety of building domains and JCFS processes and tools.
• Provide subject matter expertise for building technology.
• Instill quality in all solutions delivered.
• Ensure contractual compliance of work performed.
• Coordinate JCFS’s product and technology roadmap, and operational execution, to the customers’ technology vision.
• Align customers’ requirements with JCFS’s offerings.
• Coordinate with customer stakeholders and communicate information related to critical activities, resources, and timelines.
• Develop innovative methods for project delivery and process execution to meet customer expectations and needs.
• Support the development and maintenance of design documentation for all aspects of the enterprise deployment of standards, including hardware engineering design documentation, sequence of operations, and commissioning.
• Keep all documentation and data updated and available.
• Work across multiple engineering / design teams and locations to ensure consistency and standard practices while optimizing engineering efficiency.
• Provide high-level technical support to the field organization for the implementation of enterprise level initiatives and engineered solutions.
• Become highly knowledgeable on customer’s design and implementation strategies.
• Attend design and project meetings, ensuring that projects are delivered with a high degree of customer satisfaction, on time and within budget.
• Provide leadership to train and direct multi-disciplined technical, subcontractors, and administrative personnel to resolve engineering, administrative and field issues occurring during project implementation and installation.
• Coach and mentor technical and project team members on effective project management practices and techniques.
• Foster a continuous improvement environment with quality tools, behaviors, and practices.
• Coordinate with local project leadership to address project execution issues.
• Support field installation in the resolution of escalated program or project related issues.
• Develop internal network of support across various levels of the organization to aide in issue resolution for the customer.

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