Jackson Healthcare

Client Services Representative

• Assist Account Managers by scheduling locum providers, updating confirmation agreements, processing timecards/expenses, and tracking candidate submission checklists.
• Act as a liaison between clients, agencies, and the internal team, ensuring clarity and timely communication.
• Organize phone screens and ensure schedules are updated accurately in the HWL platform.
• Keep inboxes organized and respond to client and agency emails promptly, aiming to address queries on the same business day.
• Handle issues effectively and with a sense of urgency, while maintaining a positive image of the company.
• Work closely with the Account Management team, keeping them informed of any significant problems or activities.

Client Services Coordinator

Full-stack Engineer

• Write production code for complex, business-critical features and systems
• Own end-to-end delivery of major initiatives from design through production deployment
• Address complex technical issues escalated by team members
• Debug complex issues spanning multiple systems, services, and integrations
• Establish patterns and practices through exemplary code that others learn from
• Drive technical projects that improve system reliability, performance, and maintainability
• Identify and address technical debt and architectural issues proactively
• Improve code quality, testing practices, and engineering processes across teams
• Advocate for engineering best practices including testability, observability, and maintainability
• Lead incident response for complex production issues, conduct thorough root cause analysis

Staff Engineer

Salesforce Administrator

• Manage ongoing maintenance, configuration and administration of Salesforce, including dashboards, reports, forms, templates, page layouts, workflows, and approval processes
• Promote system health and data integrity by auditing and troubleshooting to determine potential errors in the system and driving resolution
• Subject matter expert (SME) to identify, develop and deploy new business processes
• Support and collaborate with PA associates to facilitate user experience-based feedback
• Recommend, manage, and implement improvements, automations, and industry best practices to the current process/system/workflow
• Perform program changes to Salesforce objects
• Manage projects to develop and implement integrations between Salesforce and other software platforms
• Develop training materials and train new users on system, new features, enhancements, or changes to system

Client Services Coordinator

Staff Engineer

Senior Salesforce Administrator