Real Estate Virtual Assistant
AvantePH Staffing and Consultancy Inc.
PHP
Customer Service Team Lead, Gaming
J-Recruit Recruitment Agency
full-time
Posted on:
Origin: • 🇵🇭 Philippines
Visit company websiteSalary
💰 ₱22,000 - ₱60,000 per month
Job Level
Senior
Tech Stack
PHP
About the role
- Respond promptly to player inquiries and provide accurate information
- Assist with gameplay, account, and payment issues
- Provide guidance on game rules, strategies, and promotions
- Track and document player issues using support tools
- Escalate complex cases to relevant teams
- Monitor player feedback to improve products
- Stay up to date with game updates and promotions
- Contribute to improving support processes
- Act as top-tier support and escalation point for your team (Team Lead)
- Mentor, coach, and develop team members (Team Lead)
- Ensure high-quality, efficient customer service operations (Team Lead)
- Handle escalations, manage reports, and monitor productivity (Team Lead)
- Collaborate across teams to improve performance (Team Lead)
- Conduct huddles, meetings, and reporting (Team Lead)
Requirements
- Previous customer service experience (gaming industry preferred)
- Excellent English (spoken & written)
- Strong problem-solving and critical thinking skills
- Empathy and patience in dealing with players
- Familiar with support tools/software
- Able to work shifts (24/7 support, including nights, weekends, holidays)
- Passion for gaming and knowledge of online gaming trends
- 2-3 years experience managing a team (for Team Lead)
- Strong leadership, communication, and problem-solving skills (for Team Lead)
- Experience with CRM systems and remote team management (for Team Lead)
- Ability to multitask and work under pressure (for Team Lead)
- Coaching and performance development skills (for Team Lead)
