Academic Programmes Administrator
Frontline
Job Level
Senior
About the role
- Manage your own customer portfolio, speak with customers, and negotiate solutions that are optimal for both the customers and iwoca.
- Decide independently, within the framework of internal guidelines, on the best approach to find solutions with customers.
- Act as the interface between commercial dunning and judicial collection proceedings.
- Analyse the financial situation of customers and develop appropriate strategies to provide the best possible support.
- Collaborate with paralegals, external lawyers, Account Managers, Credit Analysis, and other iwoca teams on complex cases.
- Improve collaboration and maintain relationships with stakeholders (lawyers, courts, insolvency administrators).
- Serve as a role model for company values and help shape office culture.
- Work on cross-functional projects to optimise and implement processes and manage projects alongside daily work.
Requirements
- Completed a commercial/legal apprenticeship or a (business administration) degree.
- At least 5 years of professional experience—ideally in the financial sector—in a "customer-facing" collections position, either at a collections agency and/or a law firm.
- Expert in both out-of-court and judicial collection proceedings and some initial experience in enforcement and insolvency law.
- Communicate confidently at all times, both in writing and on the phone.
- Very empathetic and tactful.
- Strong assertiveness to proceed in a goal-oriented manner even in difficult situations.
- High degree of negotiating skill with a "customer first" approach and ability to build strong relationships with customers.
- Proactive, curious, and constantly question cases and processes to ensure improvements; motivated by innovation.
- True team player and always ready to support colleagues.
- Excellent German language skills (C1/C2 required) and good English skills for international meetings.
- Full legal right to work in the country where this role is based (application asks about right to work and visa/sponsorship).
