iwoca

Collections

• Manage your own customer portfolio, speak with customers, and negotiate solutions that are optimal for both the customers and iwoca.
• Decide independently, within the framework of internal guidelines, on the best approach to find solutions with customers.
• Act as the interface between commercial dunning and judicial collection proceedings.
• Analyse the financial situation of customers and develop appropriate strategies to provide the best possible support.
• Collaborate with paralegals, external lawyers, Account Managers, Credit Analysis, and other iwoca teams on complex cases.
• Improve collaboration and maintain relationships with stakeholders (lawyers, courts, insolvency administrators).
• Serve as a role model for company values and help shape office culture.
• Work on cross-functional projects to optimise and implement processes and manage projects alongside daily work.

Senior Collections Agent

Performance Marketing

• Set up new campaigns and ad groups in Google Ads and Meta Ads based on strategic decisions
• Monitor campaign performance and budgets daily to detect anomalies or over/underspending
• Execute bulk edits and uploads using Google Ads Editor
• Conduct ongoing keyword research and hygiene, including analyzing search term reports and adding negative keywords
• Prepare and format weekly performance reports to support strategic decision-making
• Assist with in-depth analyses by providing and preparing relevant data
• Ensure Looker dashboards are functional and up to date
• Research competitor ads and market trends for creative inspiration
• Support the creation of creative briefs for new ad assets and upload/organise creatives across platforms
• Execute and monitor A/B tests (ad assets, audiences, landing pages)
• Work closely with content & organic specialists and the performance marketing lead to own Paid Search and scale Paid Social
• Experiment across diverse channel mix including direct mail and partnerships and help transition work in-house from external agency

Senior Collections Agent

Junior/Mid-Level Performance Marketer