Frontline

Academic Programmes Administrator

Frontline

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Salary

💰 £27,614 - £31,001 per year

Job Level

Mid-LevelSenior

About the role

  • Location: Hybrid, 2 days a week expected in our London Office. Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage.
  • Programme Management is the central function that allows the Approach Social Work programme to operate nationally, and at scale. We ensure the smooth and efficient delivery of the programme, from acceptance to graduation.
  • The Academic Registry team, one of the sub-teams within programme management, is responsible for ensuring that participants' academic programme journeys are well-administered. The Academic Registry team are responsible for areas such as academic policies and processes (including for assessment and student records), along with several other operational aspects of Frontline’s academic provision, from attending and preparing data for examination boards or exceptional circumstances panels, to liaising with external markers.
  • The Academic Programmes Coordinator will work primarily as part of the Academic Registry, within Programme Management, to contribute to a first-class participant experience on the Approach Social Work programme.
  • The Coordinator will be required to be flexible and adaptable in response to diverse requirements in the wider team through the academic year. A high standard of customer service is expected throughout, including at peak periods.
  • We are looking for someone who is committed to the values of Frontline and has a ‘can-do’ attitude. You will be highly numerate and organised, with excellent attention to detail and an awareness of the implications of handling personal data. Experience of working within a higher education environment is desirable.
  • Please note that the title “Administrator” is only being used for the purpose of advertising to the right audience for this role. At Frontline, ‘administrators’ are called ‘coordinators’ so the full title for this role upon appointment will be ‘Academic Programmes Coordinator’.

Requirements

  • Previous administrative experience in a busy customer- or student-facing role
  • Clear understanding of, and enthusiasm for, Frontline’s mission and vision
  • Experience of working in a Higher Education (or similar) environment (desirable)
  • Experience of supporting and minuting meetings and/or panel hearings (desirable)
  • Experience of working with a CRM or student records database (desirable)
  • Excellent communication skills and the ability to convey complex information clearly and assertively
  • Strong IT skills, including competency with Microsoft Office
  • High level of organization; able to manage multiple strands of work in a busy environment with competing priorities
  • Willingness to learn new skills and solve problems proactively
  • Attention to detail, with the ability to produce accurate work to a high standard
  • A commitment to anti-discriminatory practice