Government Account Manager
Abbott
Account Manager, AI Products
IV.AI
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Build trusted relationships with client stakeholders to drive adoption and results.
- Serve as the primary point of contact for client requests, questions, and issue resolution.
- Define project goals, milestones, and success metrics with clients.
- Partner with Sales to develop win strategies for renewals and upsells.
- Support Sales in pre-sales enablement and product positioning.
- Ensure smooth handoffs from Sales to Post-Sales for all new clients.
- Lead project implementation, scoping, documentation, and planning with internal teams.
- Track progress, budgets, and risks, proactively communicating updates to clients and teams.
- Coordinate internal resources to deliver on client goals and remove roadblocks.
- Partner with Product and Engineering to ensure client goals are accurately translated into deliverables and technical solutions.
- Deliver feedback and field insights to Product and Engineering for roadmap improvement.
- Support clients with configuration troubleshooting and product walkthroughs.
- Deliver clear product demos and user-enablement sessions.
Requirements
- 4+ years in account management, client success, or project delivery (ideally in SaaS or AI/tech-enabled products).
- Proven ability to manage complex projects across multiple stakeholders.
- Strong verbal and written communication skills and ability to manage conversations with customers, both technical and non-technical in nature
- Experience in managing multiple stakeholders and projects
- Highly organized, analytical, and proactive problem solver.
- Proficiency in PowerPoint (or Google Slides) and project management tools (e.g., Asana, Notion, or similar).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementaccount managementclient successcomplex project managementanalytical problem solving
Soft skills
communication skillsorganizational skillsproactive problem solvingrelationship building
