Account Manager

• Build trusted relationships with client stakeholders to drive adoption and results.
• Serve as the primary point of contact for client requests, questions, and issue resolution.
• Define project goals, milestones, and success metrics with clients.
• Partner with Sales to develop win strategies for renewals and upsells.
• Support Sales in pre-sales enablement and product positioning.
• Ensure smooth handoffs from Sales to Post-Sales for all new clients.
• Lead project implementation, scoping, documentation, and planning with internal teams.
• Track progress, budgets, and risks, proactively communicating updates to clients and teams.
• Coordinate internal resources to deliver on client goals and remove roadblocks.
• Partner with Product and Engineering to ensure client goals are accurately translated into deliverables and technical solutions.
• Deliver feedback and field insights to Product and Engineering for roadmap improvement.
• Support clients with configuration troubleshooting and product walkthroughs.
• Deliver clear product demos and user-enablement sessions.

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