Customer Success Manager

• Build, design, write, schedule and optimise email marketing campaigns, journeys and automations in Salesforce Marketing Cloud.
• Support segmentation and personalisation to improve relevance and performance across B2B audiences.
• Maintain and update campaign templates, ensuring accuracy, brand consistency and strong UX.
• Develop and deliver BAU email programmes and support communications for Distribution Sales, Brand Licensing and Zoo 55.
• Monitor campaign and journey performance, providing actionable insights to increase engagement, retention and conversion.
• Run A/B and multivariate tests (subject lines, content, design, timing, personalisation).
• Identify quick wins and longer-term opportunities to enhance customer experience across the lifecycle.
• Work with CRM & Engagement Manager and analysts to interpret results, spot trends and create dashboards or reports for stakeholders.
• Ensure high standards of data quality and compliance (e.g. GDPR).
• Support ongoing improvements to customer data capture and enrichment.
• Maintain best practice for data hygiene within Salescloud collaborating the Sales Coordinators and Salesforce Administrators across the business
• Champion the use of AI tools across the marketing team—identifying relevant apps, testing new capabilities and sharing best practice.
• Help colleagues adopt AI for content creation, insight generation, workflow efficiency and experimentation.
• Track progress against team AI use cases and maintain momentum behind innovation initiatives.
• Work closely with the CRM & Engagement Manager to deliver the CRM plan. Building relationships across Marketing, Tech and external partners
• Raise, track and reconcile purchase orders (POs), invoices and budget trackers related to CRM, marketing and AI tools.
• Partner with key business areas across ITV Studios to support and develop their CRM and engagement needs.
• Contribute ideas proactively and help drive a culture of continual learning and improvement.

CRM Executive

Producer

• Developing and driving the development process with a range of fresh, high quality and viable production ideas for competition VT’s across the daytime shows
• Producing and directing live competitions and additional content and interactivity for social media
• To keep abreast of popular culture, television trends and upcoming talent so that ideas are relevant and original. Ideas and new ideas are our bread and butter.
• Creating innovative presenter led scripts and treatments to engage and interact with the Daytime audience.
• To demonstrate experience/understanding of a range of programme genres and disciplines: live and pre-recorded studio/OB; single camera shoots.
• Ability to self-shoot content for broadcast with an understanding of how to engage and Interactive with the Daytime audience.

Producer, Director

Attorney

• Providing legal support to ITV’s Streaming, Technology & Data teams, primarily supporting ITVX
• Drafting and negotiating a wide range of technology agreements, including SaaS, software licences, cloud services, app development, consultancy and data processing agreements
• Advising on supplier onboarding, due diligence, AI governance and ongoing supplier lifecycle management
• Identifying and mitigating commercial risks within contracts (including liability, indemnities, warranties and termination provisions)
• Advising on disputes, termination notices and legal risk analysis
• Working collaboratively with the Data Protection team to ensure privacy-by-design principles are embedded in new technology deployments
• Coordinating contract approval and execution processes
• Supporting wider Group-level legal and transformation projects as required

Legal Adviser

Auditor

• Supporting the delivery of risk-based internal audits from planning through to reporting
• Producing high-quality audit workpapers and concise, insightful audit reports
• Evaluating the effectiveness of internal controls and risk management frameworks
• Identifying control weaknesses and developing practical, value-adding recommendations
• Collaborating with co-source partners to ensure effective and coordinated audit delivery
• Supporting annual internal audit planning and preparation of Audit & Risk Committee reporting
• Building strong working relationships with stakeholders across the business
• Maintaining effective audit action tracking and monitoring progress against agreed actions

CRM Executive

Producer, Director

Legal Adviser

Internal Auditor