ITconfig/all

Account Manager

• Implement the company’s sales objectives and convert market potential into actual sales successes
• Support Sales Operations across the entire sales process — from acquiring new customers (B2B & B2C), processing leads and opportunities, preparing and following up on quotations, to maintaining CRM and sales data, supporting pricing and quotation processes, and developing and implementing new sales strategies
• Support Account Management in servicing existing customers, handling contract and service adjustments, and identifying sales opportunities to ensure high customer satisfaction
• Act as the point of contact for operational customer inquiries
• Coordinate with internal departments to find solutions and assist with escalation management
• Support reporting and CRM management by preparing reports and forecasts and analyzing customer and sales metrics to ensure a transparent sales pipeline

Sales & Account Manager

• Implement corporate sales objectives and convert market potential into tangible sales results
• Support Sales Operations across the entire sales process — from acquiring new customers (B2B & B2C)
• Handle leads and opportunities, from preparing and following up on proposals to maintaining CRM and sales data
• Support pricing and proposal processes and develop and implement new sales strategies
• Assist Account Management and support existing customers with contract and service adjustments
• Identify sales opportunities to ensure high customer satisfaction
• Act as the point of contact for operational customer inquiries
• Coordinate with internal specialist departments to find solutions and support escalation management
• Support reporting and CRM management by creating reports and forecasts and analyzing customer and sales metrics to ensure a transparent sales pipeline

Administration

• Administration and operation of Windows client as well as virtual and physical server environments
• Supporting staff with 1st and 2nd level support (on-site and remote)
• Maintenance and further development of the network and IT infrastructure
• Management of hardware, workstations and mobile devices (iOS)
• Operation and monitoring of the backup and recovery environment
• Collaboration with external IT service providers and partners
• Advising business units on technical issues
• Maintaining IT documentation and contributing to optimization initiatives and IT projects

IT System Administrator

• Administration und Betrieb von Server-, Client- und Netzwerkinfrastrukturen
• Sicherstellung eines stabilen und sicheren IT-Betriebs
• Analyse und Behebung technischer Störungen sowie Identifikation von Risiken
• Betreuung von Microsoft 365 und weiteren zentralen IT-Services
• Automatisierung von Betriebs- und Bereitstellungsprozessen
• Unterstützung bei der Weiterentwicklung moderner DevOps- und Plattformstrukturen
• Dokumentation und Optimierung von IT-Prozessen

Systemadministrator

ServiceNow

• Define and ensure ServiceNow architecture and governance standards (OOB-first)
• Assess requirements for scalability, maintainability, and technical feasibility
• Conduct architecture reviews and reduce technical debt
• Advise business units, IT, and management on ServiceNow topics
• Collaborate with agile development teams

Sales & Account Manager

Sales & Account Manager

IT System Administrator

Systemadministrator

ServiceNow Architect