IT-One Information Technology

Manager

• Manage service contracts, monitor performance and KPIs, and ensure strict compliance with Service Level Agreements (SLAs).
• Lead multidisciplinary technical teams, coordinating corrective, enhancement and preventive support activities in complex environments.
• Serve as the focal point and primary interface between the client and technical teams, leading governance meetings and presenting executive status reports.
• Ensure delivery timelines, scope, and quality, proposing continuous improvements to optimize processes and reduce incidents.
• Identify and present improvement opportunities and technological advancements in the client's environment, contributing to operational maturity.

Service Delivery Manager