IT Coalition

System Administrator

• Works with other senior level Contractor technical staff, including Systems Engineers and Technical Analysts, to ensure that the system as designed and implemented meets the overall system objectives
• Responsible for the operation and maintenance of IT systems and facilities set up by the Government to provide automated litigation support IT resources to specific cases
• May be responsible for establishing systems and facilities
• For existing systems and facilities, responsible for keeping the systems running; monitoring, analyzing, and optimizing system performance, including making recommendations for improving performance; performing scheduled system backups; assigning user IDs and passwords; allocating and tracking disk space; providing consulting support and advice to, and coordinating with IT users responsible for specific applications/databases on the servers; identifying and ordering needed supplies, hardware, software and accessories; and performing hardware and software upgrades
• Implements and enforces system, facility, and data security measures, including resources and procedures for disaster recovery
• Administers not only hardware and operating system software, but also database and other applications software
• Coordinates with the COR and DOJ technical staff on all these issues, and coordinates with the DOJ office automation network administration staff on issues having to do with the network itself
• Supervises and manages subordinate staff
• Reports on progress
• Develops tools for system-wide use in developing applications; prepares system documentation

Senior Systems Administrator

Project Manager

• Provide overall project management support for all task orders issued under the contract.
• Serve as the primary point of contact for Board staff.
• Provide overall project coordination and task delegation across all task orders and labor categories.
• Collect and submit resumes upon request.
• Perform quality control of all activities and deliverables.
• Provide status reporting on completed tasks, upcoming projects, and project risks.

Project Manager – Task Order Manager

Director

• Manage and coordinate all work for an assigned DOJ Division under the contract
• Act as the central point of contact with the Government, primarily the Division’s COR, and also the Lead Component COR and the Contracting Officer
• Exercise full authority to act for the Contractor in performing all required work and services under all Task Orders
• Lead all phases of performance, including contract management, project/task management, and preparation of litigation support project plans
• Coordinate Division workloads and resource needs and coordinate with corporate resources and management
• Maintain direct accountability for the technical correctness, timeliness, and quality of deliverables
• Meet with the COR and/or designee weekly to review scheduling, priorities, funding, performance issues, and plans for the coming work week
• Present monthly in-process reviews (IPRs) to the COR comparing planned versus actual progress, and attend frequent case-specific meetings, providing brief written minutes for each

Contract Director

• Assist the Division Contract Director in managing high volumes of work for an assigned Division.
• Exercise delegated authority over a functional area (e.g., “pipeline” work or data processing support) or over a particularly large project or group of projects.
• Perform all Division Contract Director management and coordinating functions as assigned by the Division Contract Director.
• Attend numerous periodic and ad hoc face-to-face meetings with the COR and Government Case Managers.

Deputy Division Director

• The Lead Project Manager will usually work out of a Government-funded Document Center, although there may be situations in which the Lead Project Manager works out of a Contractor-provided facility
• Extraordinarily large, multi-facility "Document Centers" may require more than one such Lead Project Manager; small Document Centers may not require any Lead Project Managers
• The Lead Project Manager generally reports directly to the Division Contract Director or to a Deputy
• The Lead Project Manager directs and coordinates all Document Center resources, including subordinate Project Manager staff and other staff resources
• In Document Centers which support more than one case, the Lead Project Manager must carry his/her own caseload, in addition to performing lead/coordinating duties
• In addition to Project Manager responsibilities, the Lead Project Manager consults with the COR and Government Case Managers concerning overall Document Center operations, scheduling, work assignments, staffing, progress reporting, security, etc.
• The Lead Project Manager is responsible for overall quality assurance and timeliness of delivery for all work performed out of the Document Center
• The Lead Project Manager also performs overall coordinating functions with other Contractor components.

Lead Project Manager

• The Lead Project Manager will usually work out of a Government-funded Document Center, although there may be situations in which the Lead Project Manager works out of a Contractor-provided facility
• The Lead Project Manager generally reports directly to the Division Contract Director or to a Deputy
• The Lead Project Manager directs and coordinates all Document Center resources, including subordinate Project Manager staff and other staff resources
• In Document Centers which support more than one case, the Lead Project Manager must carry his/her own caseload, in addition to performing lead/coordinating duties
• In addition to Project Manager responsibilities, the Lead Project Manager consults with the COR and Government Case Managers concerning overall Document Center operations, scheduling, work assignments, staffing, progress reporting, security, etc.
• The Lead Project Manager is responsible for overall quality assurance and timeliness of delivery for all work performed out of the Document Center
• The Lead Project Manager also performs overall coordinating functions with other Contractor components.

Lead Project Manager – Power Plants

Manager

• Manager responsible for all technical aspects of very large litigation support projects, particularly those with unique and/or complex requirements.
• Manages user help desk support, system and user documentation, system and user training.
• Oversees development of configuration management, risk analysis, and disaster recovery solutions, particularly for web hosted litigation data.
• Ensures that system and data security are adequately implemented and enforced.
• Consults with the government COR regarding scheduling of work, personnel assignments, priorities and progress reporting; plans, staffs, schedules, and develops cost estimates for work to be performed; and reports on progress.
• Directs and supervises staff; ensures conformance to functional requirements, technical design, and work standards; ensures successful completion of work, timeliness of deliverables, and quality control.

Systems Manager

Support Engineer

• Consults with Contractor and Government management to solve complex litigation support requirements
• Makes recommendations for technical solutions including applications development, applications maintenance, documentation, quality assurance and user support
• Provides technical advice, supervision, and guidance to the contractor support team
• Evaluates programs in terms of efficiency, effectiveness, quality and interoperability with client systems
• Evaluates software and hardware requirements along with short and long range planning, including systems integration solutions and telecommunications requirements
• Translates advanced concepts into practical and effective solutions using structured techniques to define requirements
• Develops feasible alternatives and estimates costs of implementation
• Makes presentations of findings, recommendations, and specifications in formal reports and oral presentations to a variety of audiences, including non-technical personnel
• May be required to perform supervisory or managerial duties

Technical Analyst

Solutions Engineer

• Collaborate with the Capture Manager for each proposal to understand client needs
• Develop technical solutions for complex bids
• Provide architectural governance and ensure alignment with ITC’s service lines and strategic goals
• Partner closely with program managers, developers, engineers, administrators, and other technical SMEs
• Support the Senior Proposal Director with outline development and response planning
• Conduct technical evaluations of IT products and approaches
• Stay current on industry trends, standards, and emerging technologies

Solutions Architect – Business Development, Growth

Infrastructure Engineer

• Manage and monitor physical on premise storage and compute infrastructure ensuring that hardware and software is compliant with company standards and optimize enterprise-wide storage platforms to ensure availability and capacity to meet business needs.
• Design and manage systems in multi-datacenter environments, including HA/DR design.
• Build, configure and administer Azure IaaS, PaaS and SaaS resources with high availability, fault tolerance, scalability for development and production environments
• Ensure Azure resources meets security guidelines by DISA STIGS as well as recommendations from Azure Security Center (ASC) for compliance.

Senior Infrastructure Engineer

Network Engineer

• Architect, configure, and maintain F5 BIG-IP (LTM/GTM) environments to ensure high availability, load balancing, and optimal performance
• Troubleshoot complex application traffic flows, SSL/TLS decryption, and HTTP/HTTPS traffic between clients and backend servers
• Write and maintain iRules, profiles, and custom policies on BIG-IP devices to optimize application delivery
• Lead the design, deployment, and lifecycle maintenance of enterprise-wide network architectures spanning data centers and remote sites
• Manage, configure, and troubleshoot Cisco routing, switching, and wireless environments using Cisco Catalyst Center for automated provisioning and network assurance
• Perform deep-dive Cisco network troubleshooting, including packet captures, to resolve complex latency and connectivity issues
• Conduct network security audits to identify gaps and recommend remediation solutions
• Configure and install Cisco switches, deploy CAT6 network drops, and perform switch/patch panel cabling

Network Engineer – F5 Technologies

Technical Writer

• Design, re-design, code, test, implement, and maintain new web pages and sections of agency Internet and intranet websites.
• Create prototypes (including graphic design, navigation, and layout options) of new web pages and site areas.
• Collaborate with content providers (including attorneys, economists, senior management, administrative, and IT support staff) and key web team members on project goals, audiences, schedules, and other aspects of project planning and deliverables.
• Establish layout, design, formatting and style guidelines for websites.
• Review and track web metrics and analytics.
• Research, evaluate, and report on new and emerging developments and trends in web design and web services.
• Effectively communicate orally and in writing when presenting ideas and recommendations to a wide range of audiences, including senior management staff.
• Train end users, web staff, and agency trainers, regarding various aspects of agency web services.
• Ensure that new web pages and sections comply with: Section 508 and 504 requirements for accessibility. Best practices in usability and information architecture. Federal and agency policies and requirements.
• Implement, code, and test prototypes using technologies such as HTML, CSS, XHTML, dynamic HTML (JavaScript), ASP, JSP, and PHP in a multi-browser, multi-operating system, and multi-device environment.
• Comply with best practices for “plain writing” when creating, organizing, and editing content.
• Support and assist web content administrators, quality assurance analysts when requested.
• Prepare and edit technical documentation including: User Manuals, Job Aids, “Help,” What’s New, FAQs, policies, procedures, guidance, and other technical information (in print and web media) as requested.
• Prepare other written documentation including: organization charts, flow charts, brochures, newsletters, information sheets, and other documentation (in print and web media) as requested.
• Prepare multimedia training and guidance tutorials.

Web Designer, Technical Writer

• Serve as the technical architect across Azure cloud, on‑prem infrastructure, virtualization, Active Directory, and enterprise services
• Architect, design, and oversee implementation of hybrid cloud/on‑prem environments supporting multi-site operations
• Lead the architecture and governance of Active Directory Domain Services including GPO design, DNS/DHCP, ADFS, PKI, and directory integrity
• Define HA/DR architecture and strategies, including Azure Site Recovery (ASR) and on‑prem failover solutions
• Provide oversight for the design and lifecycle management of Windows Server platforms across Azure, VMware, Nutanix, and physical systems
• Drive automation and modernization efforts using PowerShell, Azure Runbooks, Infrastructure as Code, and DevOps practices
• Guide the use of CI/CD pipelines and container platforms (Docker, Kubernetes) where aligned with mission needs
• Establish monitoring, observability, and performance optimization architectures leveraging Azure Monitor, Grafana, and similar tools
• Ensure secure-by-design architecture aligned with DISA STIGs, Azure security recommendations, and EOIR security requirements
• Translate business and mission requirements into well-architected, scalable infrastructure solutions
• Produce architecture documentation, diagrams, roadmaps, and executive-level briefings
• Mentor engineering teams, promote best practices, and provide architectural oversight for ongoing operations
• Manage multiple, interdependent technical efforts with strong prioritization and leadership

Cloud/Infrastructure Architect

Machine Learning Engineer

• Design, develop, and deploy AI/ML solutions, including LLMs, NLP, computer vision, and predictive analytics
• Build and implement Retrieval-Augmented Generation (RAG) pipelines and AI-powered applications
• Integrate AI solutions into existing enterprise systems and workflows
• Design and implement scalable data pipelines for ingestion, transformation, and processing of structured and unstructured data
• Develop and maintain data lakehouse architectures
• Build ETL/ELT workflows using tools such as Azure Data Factory, Apache Airflow, or similar
• Develop end-to-end applications, including frontend, backend, and APIs
• Create intuitive user interfaces for AI-driven applications
• Deploy applications using cloud-native architectures (AWS, Azure, GCP)
• Translate business requirements into technical architectures and working solutions
• Integrate AI and data solutions into enterprise and cloud environments
• Collaborate with cross-functional teams to deliver production-ready solutions
• Clearly articulate complex technical concepts through written documentation, proposals, and solution artifacts

AI/ML Engineer – Data, Full-Stack Solutions

IT Support

• Monitor and answer service desk calls and emails to assist customers requiring technical support;
• Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership
• Add detailed work notes to all assigned tickets until resolved or escalated to another team;
• Provide status updates when requested
• Move, setup, and/or install IT hardware for customers
• Troubleshoot and repair/resolve various issues/requests for peripheral devices
• Install, troubleshoot and resolve software issues/requests and provide desk-side end user support when necessary
• Update and document inventory changes when necessary
• Complete other duties as assigned