IT Coalition

Project Manager

• Serves as the primary point of contact throughout the discovery lifecycle, applying in-depth knowledge and experience to provide expert consultation and advice on technology and best practices
• Consults with case teams to effectively develop and apply technical strategies, requirements and goals in order to develop and implement project plans, including data collection, processing, document review, document production and trial
• Acts as the primary point of contact and liaison for electronic discovery issues between the legal team and the contractor(s) to ensure proper communication between the parties
• Advises legal team on technology options to respond to specific discovery needs including but not limited to recommendations for products to perform early case assessment, document search, and document reviews in the most efficient, timely, and cost effective manner
• Participates in legal proceedings, i.e. 26(f) conferences, prepares affidavits, and testifies as to the defensibility of the government’s eDiscovery process
• Ensures standard procedures for electronic discovery and litigation support projects are consistently applied across the life of the case
• Develops cost estimates and advises on maximizing efficiencies and cost reductions
• Oversees the creation of statistical reports providing information on collection, filtering, processing, review and productions
• Delegates appropriate workflow tasks, including data management, constructing search queries, processing, production and quality control
• Coordinates efforts of others in response to discovery requests and provides regular reports and metrics as to the status of each phase of the project
• Stays abreast of emerging electronic discovery litigation support technology and processes
• Maintains current knowledge of available software applications and in area(s) of expertise
• Conducts regular briefings on new technology and process improvements with regard to electronic discovery

E-Discovery Project Coordinator

Manager

• Serves as the lead manager responsible for delivery of lab data processing services
• Primarily ensures timely and accurate completion of tasks
• Performs analysis, development and implementation of processing approaches for electronic files and related services pursuant to applicable ESI specifications
• Consults with attorneys and support staff on best practices for conforming to ESI specifications and, as required, participates in teleconferences with co-counsel, client agencies, and opposing counsel upon attorney request
• Responsible for ensuring that incoming productions are made pursuant to the applicable ESI specifications and when deficiencies are found, provides case attorney with detailed notice of deficiencies
• Responsible for keeping the COR informed on activities in the Lab, e.g. deadlines, technical challenges, and availability of resources to complete work
• Responsible for webhosting support for unsupported cases managed by the lab
• Manages a team of eDiscovery professionals situated in a client-site eDiscovery laboratory, including: scheduling, requirements assessments, assigning work and ensuring deadlines are met, creating progress reports, and Quality Control (QC) of deliverables
• Advises Department of Justice attorneys, paralegals, and case managers on all phases of the Electronic Discovery Reference Model (EDRM); especially: Data Collection, Processing, Hosting, Review, Analytics, and Production

ALS Lab Manager

Engineer

• Support the development activities for internal and public-facing iOS and Android mobile apps.
• Manage app builds, metadata, and developer access.
• Manage certificates, identifiers, profiles, and devices to develop, test, and distribute apps.
• Manage the usage of developer services.
• Build, maintain, and improve CI/CD pipelines for automated mobile app builds, testing, and distribution.
• Support the developer environments on Apple Mac devices.
• Manage Intune MDM policies, configurations, and packaging of developer resources.
• Manage SOPs and documentation for development environments.
• Evaluate, design, test, implement, and maintain software, configurations, and policies for Intune mobile device management (MDM) and mobile application management (MAM).
• Implement and maintain DEV enrollment profiles and policies for Apple Business Manager (ABM) and Intune MDM.
• Perform testing and integration of new apps, security policies, configurations, and settings for the ICE mobile environment.
• Enroll, manage, and secure mobile devices leveraging certificate-based authentication providing access to ICE enterprise resources, applications, and services.
• Assist in the creation and improvement of support documentation.
• Monitor device health, compliance status, and security posture; troubleshoot and resolve mobility-related issues.
• Provide Tier II/Tier III mobility support for end users as needed.

Mobility Engineer

IT Support

• Supervise staff of Help Desk and User Trainer Specialists who provide help desk and on-site support to end users
• Assist in setting up and operating the end-user support program for major applications in support of specific projects
• Set up overall user training programs, particularly for complex applications such as groupware and workflow packages, as well as litigation support and office automation applications
• Set up facilities and procedures to ensure responsive support; train staff and establish help desk staffing schedules
• Organize, prepare, schedule, and conduct training sessions for audiences that may include attorneys, paralegals, Government Case Managers, client agency staff, and other Contractor employees
• Oversee and supervise help desk operations, including answering and responding to user phone calls and installing and troubleshooting litigation support packages on user desktops
• Coordinate support with office automation support contractors and staff
• Supervise teams providing search, retrieval, and reporting support to client attorneys; translate requests into effective search strategies, design output formats, and help resolve problems related to accessing databases

Help Desk Supervisor

• Project Managers will generally be responsible for more than one active case at a time; a caseload of six to ten "moderately active, moderately-sized" cases will be typical, with several of the cases possibly in the discovery and/or document review stage, one case in trial, several in the deposition preparation/witness binder stage, etc.
• The Project Manager is the Government's primary point of contact for all support for the case
• The Project Manager will have frequent contact with the COR, Government Case Managers, trial attorneys, client agency staff, and sometimes even opposing counsel
• The Project Manager is responsible for planning and managing all support for the case, including monitoring work flow, progress reporting, identifying and assigning staff, budget development and tracking, coordinating technical/data processing and eDiscovery support, and obtaining other required resources
• Performs an active quality assurance role to ensure high quality work delivered on time
• Ensures that proper security is maintained overall project materials, in accordance with Department security procedures
• Coordinates with other Contractor components to deliver project support
• When operating out of a Document Center, the Project Manager's work may be subject to coordination or direction by the Lead Project Manager.

System Administrator

• Works with other senior level Contractor technical staff, including Systems Engineers and Technical Analysts, to ensure that the system as designed and implemented meets the overall system objectives
• Responsible for the operation and maintenance of IT systems and facilities set up by the Government to provide automated litigation support IT resources to specific cases
• May be responsible for establishing systems and facilities
• For existing systems and facilities, responsible for keeping the systems running; monitoring, analyzing, and optimizing system performance, including making recommendations for improving performance; performing scheduled system backups; assigning user IDs and passwords; allocating and tracking disk space; providing consulting support and advice to, and coordinating with IT users responsible for specific applications/databases on the servers; identifying and ordering needed supplies, hardware, software and accessories; and performing hardware and software upgrades
• Implements and enforces system, facility, and data security measures, including resources and procedures for disaster recovery
• Administers not only hardware and operating system software, but also database and other applications software
• Coordinates with the COR and DOJ technical staff on all these issues, and coordinates with the DOJ office automation network administration staff on issues having to do with the network itself
• Supervises and manages subordinate staff
• Reports on progress
• Develops tools for system-wide use in developing applications; prepares system documentation

Senior Systems Administrator

• Provide overall project management support for all task orders issued under the contract.
• Serve as the primary point of contact for Board staff.
• Provide overall project coordination and task delegation across all task orders and labor categories.
• Collect and submit resumes upon request.
• Perform quality control of all activities and deliverables.
• Provide status reporting on completed tasks, upcoming projects, and project risks.

Project Manager – Task Order Manager

Director

• Manage and coordinate all work for an assigned DOJ Division under the contract
• Act as the central point of contact with the Government, primarily the Division’s COR, and also the Lead Component COR and the Contracting Officer
• Exercise full authority to act for the Contractor in performing all required work and services under all Task Orders
• Lead all phases of performance, including contract management, project/task management, and preparation of litigation support project plans
• Coordinate Division workloads and resource needs and coordinate with corporate resources and management
• Maintain direct accountability for the technical correctness, timeliness, and quality of deliverables
• Meet with the COR and/or designee weekly to review scheduling, priorities, funding, performance issues, and plans for the coming work week
• Present monthly in-process reviews (IPRs) to the COR comparing planned versus actual progress, and attend frequent case-specific meetings, providing brief written minutes for each

Contract Director

• Assist the Division Contract Director in managing high volumes of work for an assigned Division.
• Exercise delegated authority over a functional area (e.g., “pipeline” work or data processing support) or over a particularly large project or group of projects.
• Perform all Division Contract Director management and coordinating functions as assigned by the Division Contract Director.
• Attend numerous periodic and ad hoc face-to-face meetings with the COR and Government Case Managers.

Deputy Division Director

• The Lead Project Manager will usually work out of a Government-funded Document Center, although there may be situations in which the Lead Project Manager works out of a Contractor-provided facility
• Extraordinarily large, multi-facility "Document Centers" may require more than one such Lead Project Manager; small Document Centers may not require any Lead Project Managers
• The Lead Project Manager generally reports directly to the Division Contract Director or to a Deputy
• The Lead Project Manager directs and coordinates all Document Center resources, including subordinate Project Manager staff and other staff resources
• In Document Centers which support more than one case, the Lead Project Manager must carry his/her own caseload, in addition to performing lead/coordinating duties
• In addition to Project Manager responsibilities, the Lead Project Manager consults with the COR and Government Case Managers concerning overall Document Center operations, scheduling, work assignments, staffing, progress reporting, security, etc.
• The Lead Project Manager is responsible for overall quality assurance and timeliness of delivery for all work performed out of the Document Center
• The Lead Project Manager also performs overall coordinating functions with other Contractor components.

Lead Project Manager

• The Lead Project Manager will usually work out of a Government-funded Document Center, although there may be situations in which the Lead Project Manager works out of a Contractor-provided facility
• The Lead Project Manager generally reports directly to the Division Contract Director or to a Deputy
• The Lead Project Manager directs and coordinates all Document Center resources, including subordinate Project Manager staff and other staff resources
• In Document Centers which support more than one case, the Lead Project Manager must carry his/her own caseload, in addition to performing lead/coordinating duties
• In addition to Project Manager responsibilities, the Lead Project Manager consults with the COR and Government Case Managers concerning overall Document Center operations, scheduling, work assignments, staffing, progress reporting, security, etc.
• The Lead Project Manager is responsible for overall quality assurance and timeliness of delivery for all work performed out of the Document Center
• The Lead Project Manager also performs overall coordinating functions with other Contractor components.

Lead Project Manager – Power Plants

• Manager responsible for all technical aspects of very large litigation support projects, particularly those with unique and/or complex requirements.
• Manages user help desk support, system and user documentation, system and user training.
• Oversees development of configuration management, risk analysis, and disaster recovery solutions, particularly for web hosted litigation data.
• Ensures that system and data security are adequately implemented and enforced.
• Consults with the government COR regarding scheduling of work, personnel assignments, priorities and progress reporting; plans, staffs, schedules, and develops cost estimates for work to be performed; and reports on progress.
• Directs and supervises staff; ensures conformance to functional requirements, technical design, and work standards; ensures successful completion of work, timeliness of deliverables, and quality control.

Systems Manager

Support Engineer

• Consults with Contractor and Government management to solve complex litigation support requirements
• Makes recommendations for technical solutions including applications development, applications maintenance, documentation, quality assurance and user support
• Provides technical advice, supervision, and guidance to the contractor support team
• Evaluates programs in terms of efficiency, effectiveness, quality and interoperability with client systems
• Evaluates software and hardware requirements along with short and long range planning, including systems integration solutions and telecommunications requirements
• Translates advanced concepts into practical and effective solutions using structured techniques to define requirements
• Develops feasible alternatives and estimates costs of implementation
• Makes presentations of findings, recommendations, and specifications in formal reports and oral presentations to a variety of audiences, including non-technical personnel
• May be required to perform supervisory or managerial duties

Technical Analyst

Solutions Engineer

• Collaborate with the Capture Manager for each proposal to understand client needs
• Develop technical solutions for complex bids
• Provide architectural governance and ensure alignment with ITC’s service lines and strategic goals
• Partner closely with program managers, developers, engineers, administrators, and other technical SMEs
• Support the Senior Proposal Director with outline development and response planning
• Conduct technical evaluations of IT products and approaches
• Stay current on industry trends, standards, and emerging technologies

Solutions Architect – Business Development, Growth

Infrastructure Engineer

• Manage and monitor physical on premise storage and compute infrastructure ensuring that hardware and software is compliant with company standards and optimize enterprise-wide storage platforms to ensure availability and capacity to meet business needs.
• Design and manage systems in multi-datacenter environments, including HA/DR design.
• Build, configure and administer Azure IaaS, PaaS and SaaS resources with high availability, fault tolerance, scalability for development and production environments
• Ensure Azure resources meets security guidelines by DISA STIGS as well as recommendations from Azure Security Center (ASC) for compliance.