IT Coalition

IT Support

• Monitor and answer service desk calls and emails to assist customers requiring technical support;
• Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership
• Add detailed work notes to all assigned tickets until resolved or escalated to another team;
• Provide status updates when requested
• Move, setup, and/or install IT hardware for customers
• Troubleshoot and repair/resolve various issues/requests for peripheral devices
• Install, troubleshoot and resolve software issues/requests and provide desk-side end user support when necessary
• Update and document inventory changes when necessary
• Complete other duties as assigned

Service Desk Administrator – Help Desk Specialist

Security Engineer

• Plans, coordinates, and implements the organization’s information security.
• Analyzes requirements and potential solutions for technical and economic feasibility.
• Design optimized firewall and IPS rule structure and ensures standards are maintained.
• Monitors and maintains health of all firewalls/IPS and recommends improvements.
• Develops and maintains documentation of firewall/IPS procedures.
• Develops and maintains complex schematics relating to network security.
• Researches, evaluates, recommends, designs, tests, and implements new network security technologies.
• Displays expert knowledge of current security tools and practices.
• Under general guidance, provides support to network engineers.

Senior Network Security Engineer – Firewall/IPS

Auditor

• Directs, provides guidance and advice, and reviews the work product of more junior Auditors and Financial Analysts to ensure that it meets the stated objectives of audit investigations.
• Reports to the Trial Staff and COR as required on the status of audit investigations; prepares interim and final written reports and recommendations based on the results of audit investigations.
• Reviews and analyzes financial and operating statements, records and other information in order to arrive at results and conclusions in accordance with the stated objectives of audit investigations.

Senior Auditor

• Based on discussions with the Trial Staff and COR, plans, implements and manages small and moderately sized audit investigations as required in support of litigation
• As part of audit teams conducting large and complex audit investigations, may work under the direction of a Senior Auditor, and perform portions of the audit investigation under the Senior Auditor's supervision and guidance
• Performs analysis of corporate financial and operating statements, records and other information in order to arrive at results in accordance with the stated objectives of the audit investigation; prepares interim and final oral and written reports to the Trial Staff and COR on the progress, status, and results of audit investigations; makes recommendations to Trial Staff and to the COR based on audit results
• Provides direction, supervision and guidance to more junior Financial Analysts working on the same audit investigations

Analyst

• Under the direction of a Fraud Examiner, assists in obtaining documents and other information related to cases.
• Performs research to locate potential witnesses.
• Conducts in-house, telephone and database research; manages case file.
• Reports to Fraud Examiner on progress.
• Assists in the preparation of interim and final reports and recommendations.

Fraud Analyst

Financial Planning and Analysis

• Performs analyses of financial statements, cost data, operating and project reports, etc.
• Makes initial assessments and recommendations as to areas requiring further review by more senior Auditing staff.

Financial Analyst

Accounting Manager

• Reviews and analyzes financial data, documents and manual or automated accounting systems
• Works under the supervision of an auditor or financial analyst
• Duties may require periods of travel

Accounting Technician

Solutions Engineer

• Design, develop, and deploy AI/ML solutions, including LLMs, NLP, computer vision, and predictive analytics
• Build and implement Retrieval-Augmented Generation (RAG) pipelines and AI-powered applications
• Integrate AI solutions into existing enterprise systems and workflows
• Design and implement scalable data pipelines for ingestion, transformation, and processing of structured and unstructured data
• Develop and maintain data lakehouse architectures
• Build ETL/ELT workflows using tools such as Azure Data Factory, Apache Airflow, or similar
• Develop end-to-end applications, including frontend, backend, and APIs
• Create intuitive user interfaces for AI-driven applications
• Deploy applications using cloud-native architectures (AWS, Azure, GCP)
• Translate business requirements into technical architectures and working solutions
• Integrate AI and data solutions into enterprise and cloud environments
• Collaborate with cross-functional teams to deliver production-ready solutions
• Clearly articulate complex technical concepts through written documentation, proposals, and solution artifacts

AI/ML Solutions Architect

Software Engineer

• Support Special Operations initiatives through advanced database design, relational and dimensional data modeling, and Linux-based Oracle database development.
• Architecture and manage isolated data workloads using Oracle Pluggable Databases (PDBs) within Container Databases (CDBs).
• Assist in diagnosing and tuning complex data analytical queries, optimizing execution plans, and leveraging Oracle 23ai/26ai modern performance features (such as AI Vector Search and advanced In-Memory analytics).
• Provide deep technical expertise and mentorship to application development teams on SQL best practices, data types, and PL/SQL optimization.
• Collaborate with data architects on logical data models and seamlessly translate them into optimal physical database structures designed to perform efficiently under high-load profiles.
• Assist with metadata management and the resolution of semantic conflicts resulting from the integration of disparate data sources.
• Assist with database decommissioning efforts and the architecture, design, and partitioning of the online archive data store.
• Maintain the security posture of the Linux Oracle platform in accordance with federal DEA control sets, access controls, and automated patch management.

Senior Oracle Developer, DBA – Secret Clearance Required

Systems Engineer

• Consults with COR, Government Case Managers, and trial attorneys as to system requirements and proposed technical approach to IT needs.
• Based on information gathered from such consultations, determines system and project requirements.
• Based on definition of system requirements, designs entire system to meet those requirements.
• On smaller projects, may perform entire range of technical support, including program validations and testing, etc.
• Performs systems evaluations.
• Makes presentations of findings, recommendations, and specifications in formal reports and in oral presentations.
• Also consults with COR regarding task orders, scheduling of work, personnel assignments, priorities and progress reporting; plans, staffs, schedules and develops cost estimates for work to be performed under task orders.
• Reports on contract and task order progress.
• Directs and supervises personnel assigned to perform on task orders, ensuring conformance to work standards and ensuring that the technical design conforms to functional requirements.
• Ensures successful completion of work, timeliness of deliverables, and quality control.
• Prepares system/technical documentation.
• Works under configuration management plan.
• Performs and supervises the technical aspects of the tasks.
• Organizes and conducts user training sessions on systems developed.
• Prepares training material and training manuals on systems developed.

Senior Systems Analyst

Project Manager

• Serves as the primary point of contact throughout the discovery lifecycle, applying in-depth knowledge and experience to provide expert consultation and advice on technology and best practices
• Consults with case teams to effectively develop and apply technical strategies, requirements and goals in order to develop and implement project plans, including data collection, processing, document review, document production and trial
• Acts as the primary point of contact and liaison for electronic discovery issues between the legal team and the contractor(s) to ensure proper communication between the parties
• Advises legal team on technology options to respond to specific discovery needs including but not limited to recommendations for products to perform early case assessment, document search, and document reviews in the most efficient, timely, and cost effective manner
• Participates in legal proceedings, i.e. 26(f) conferences, prepares affidavits, and testifies as to the defensibility of the government’s eDiscovery process
• Ensures standard procedures for electronic discovery and litigation support projects are consistently applied across the life of the case
• Develops cost estimates and advises on maximizing efficiencies and cost reductions
• Oversees the creation of statistical reports providing information on collection, filtering, processing, review and productions
• Delegates appropriate workflow tasks, including data management, constructing search queries, processing, production and quality control
• Coordinates efforts of others in response to discovery requests and provides regular reports and metrics as to the status of each phase of the project
• Stays abreast of emerging electronic discovery litigation support technology and processes
• Maintains current knowledge of available software applications and in area(s) of expertise
• Conducts regular briefings on new technology and process improvements with regard to electronic discovery

E-Discovery Project Coordinator

Manager

• Serves as the lead manager responsible for delivery of lab data processing services
• Primarily ensures timely and accurate completion of tasks
• Performs analysis, development and implementation of processing approaches for electronic files and related services pursuant to applicable ESI specifications
• Consults with attorneys and support staff on best practices for conforming to ESI specifications and, as required, participates in teleconferences with co-counsel, client agencies, and opposing counsel upon attorney request
• Responsible for ensuring that incoming productions are made pursuant to the applicable ESI specifications and when deficiencies are found, provides case attorney with detailed notice of deficiencies
• Responsible for keeping the COR informed on activities in the Lab, e.g. deadlines, technical challenges, and availability of resources to complete work
• Responsible for webhosting support for unsupported cases managed by the lab
• Manages a team of eDiscovery professionals situated in a client-site eDiscovery laboratory, including: scheduling, requirements assessments, assigning work and ensuring deadlines are met, creating progress reports, and Quality Control (QC) of deliverables
• Advises Department of Justice attorneys, paralegals, and case managers on all phases of the Electronic Discovery Reference Model (EDRM); especially: Data Collection, Processing, Hosting, Review, Analytics, and Production

ALS Lab Manager

Engineer

• Support the development activities for internal and public-facing iOS and Android mobile apps.
• Manage app builds, metadata, and developer access.
• Manage certificates, identifiers, profiles, and devices to develop, test, and distribute apps.
• Manage the usage of developer services.
• Build, maintain, and improve CI/CD pipelines for automated mobile app builds, testing, and distribution.
• Support the developer environments on Apple Mac devices.
• Manage Intune MDM policies, configurations, and packaging of developer resources.
• Manage SOPs and documentation for development environments.
• Evaluate, design, test, implement, and maintain software, configurations, and policies for Intune mobile device management (MDM) and mobile application management (MAM).
• Implement and maintain DEV enrollment profiles and policies for Apple Business Manager (ABM) and Intune MDM.
• Perform testing and integration of new apps, security policies, configurations, and settings for the ICE mobile environment.
• Enroll, manage, and secure mobile devices leveraging certificate-based authentication providing access to ICE enterprise resources, applications, and services.
• Assist in the creation and improvement of support documentation.
• Monitor device health, compliance status, and security posture; troubleshoot and resolve mobility-related issues.
• Provide Tier II/Tier III mobility support for end users as needed.

Mobility Engineer

• Supervise staff of Help Desk and User Trainer Specialists who provide help desk and on-site support to end users
• Assist in setting up and operating the end-user support program for major applications in support of specific projects
• Set up overall user training programs, particularly for complex applications such as groupware and workflow packages, as well as litigation support and office automation applications
• Set up facilities and procedures to ensure responsive support; train staff and establish help desk staffing schedules
• Organize, prepare, schedule, and conduct training sessions for audiences that may include attorneys, paralegals, Government Case Managers, client agency staff, and other Contractor employees
• Oversee and supervise help desk operations, including answering and responding to user phone calls and installing and troubleshooting litigation support packages on user desktops
• Coordinate support with office automation support contractors and staff
• Supervise teams providing search, retrieval, and reporting support to client attorneys; translate requests into effective search strategies, design output formats, and help resolve problems related to accessing databases

Help Desk Supervisor

• Project Managers will generally be responsible for more than one active case at a time; a caseload of six to ten "moderately active, moderately-sized" cases will be typical, with several of the cases possibly in the discovery and/or document review stage, one case in trial, several in the deposition preparation/witness binder stage, etc.
• The Project Manager is the Government's primary point of contact for all support for the case
• The Project Manager will have frequent contact with the COR, Government Case Managers, trial attorneys, client agency staff, and sometimes even opposing counsel
• The Project Manager is responsible for planning and managing all support for the case, including monitoring work flow, progress reporting, identifying and assigning staff, budget development and tracking, coordinating technical/data processing and eDiscovery support, and obtaining other required resources
• Performs an active quality assurance role to ensure high quality work delivered on time
• Ensures that proper security is maintained overall project materials, in accordance with Department security procedures
• Coordinates with other Contractor components to deliver project support
• When operating out of a Document Center, the Project Manager's work may be subject to coordination or direction by the Lead Project Manager.