IT Coalition

System Administrator

• Implement, install, maintain, modify, and operate computer systems.
• Develop preventative maintenance for systems.
• Instruct users in the operation and maintenance of the system.
• Manage the functionality and efficiency of a group of computers running on one or more operating systems.
• Maintain the integrity and security of servers and systems by maintaining configurations and applying patches and updates to maintain network compliance.
• Serve as front line interface to users with technical issues.
• Make recommendations for hardware and software purchases.
• Interact with technology vendors and internal technical support staff.
• Conduct systems analysis and development to keep systems current with changing technology.
• Install new software, apply patches and updates, perform troubleshooting, grant permissions to applications and train users.

Systems Administrator

Security Engineer

• Develop and implement internal System Security Plan (SSP) and Security Assessment Plan (SAP)
• Evaluate the effectiveness of security controls, and develop findings and remediation recommendations i.e. Plan of Action and Milestones (POA&Ms)
• Develop and implement security and compliance audit logging and monitoring
• Implement and maintain security compliance and security monitoring technologies
• Monitor security events and respond and/or coordinate response and mitigation efforts
• Perform system architecture security risk and waiver assessments and propose mitigation plans
• Perform Security Impact Assessment (SIA) for proposed system change requests
• Perform vulnerability assessment and vulnerability remediation/mitigation research
• Monitor patch and security advisories releases and review and develop deployment plans
• Develop and implement security policy, processes, procedures, and guidance documentation
• Provide security guidance to drive infrastructure decisions in collaboration with other technical and management stakeholders to ensure security policies and principles are being upheld
• Engage in ongoing research of new and emerging security technologies that may benefit the security posture of strategic goals
• Work closely with senior management, systems operations staff, software development staff, support staff, 3rd parties and end-users to ensure rapid resolution of security issues
• Support others in analyzing and resolving difficult technical problems
• Conduct in-depth technical reviews of new and existing IT systems in order to identify the appropriate mitigation strategies required to bring these systems into compliance with established NIST policy and industry guidelines
• Performs other security related duties as required

Program Manager

• Act as the single Point of Contact (POC) for the Office of Intelligence and manage the overall contract effort, including all work performed under the SOO.
• Prepare comprehensive monthly reports of all invoices, including consolidated reports on work hours and activities for all individual "Calls" placed against the BPA.
• Develop and maintain a Project Plan that outlines resources, milestones, and critical staffing/logistics schedules.
• Foster a cohesive team environment involving the government and other contractors to ensure transparency and information sharing for successful task execution.
• Ensure program goals, problem resolutions, and customer satisfaction are achieved within prescribed timeframes and funding parameters.

Program Manager – ICE Data & Analytics Support Services

Manager

• Coordinate asset management and warehouse activities with vendors, contractor staff, USCIS organizations, and other government agencies as required
• Support the physical and electronic receipt, inventory, tracking, and transfer of IT infrastructure and security equipment
• Maintain accurate asset records within USCIS centralized inventory and property management systems, in accordance with USCIS Asset Management directives and the USCIS Property Management Handbook
• Assist in ensuring delivery of all required components, materials, and supplies to support USCIS projects in alignment with approved designs, schedules, and infrastructure standards
• Prepare required government documentation for shipping, receiving, transferring, and disposition of equipment
• Pull, stage, package, and coordinate shipments of IT equipment to support deployment and implementation schedules
• Receive and process both small and large-volume shipments of accountable IT equipment and non-accountable commodities
• Plan inventory storage and placement to maintain an organized, secure, and easily retrievable warehouse environment
• Assist with the removal, return, redeployment, or excessing of IT equipment including servers, network devices, storage solutions, voice, and video equipment
• Support secure data destruction activities for IT equipment designated for disposal
• Maintain continuous updates to the IT asset management database to reflect installations, transfers, and location changes
• Safeguard warehouse facilities and assets by ensuring secure areas, doors, and storage locations are properly secured at the end of each day
• Provide weekly asset reports detailing equipment received, shipped, transferred, or excessed/disposed, including transaction and system update dates
• Conduct quarterly physical inventories of 25% of warehouse assets using rotating sampling methods and document discrepancies
• Prepare discrepancy reports and coordinate sign-off with the local regional manager
• Assist the USCIS Property Custodian with the annual inventory audit in support of the required USCIS Asset Management Audit
• Prepare ad hoc asset and inventory reports upon government request

Asset Manager, Warehouse Specialist

Network Engineer

• Manage and lead the network engineering team to design, implement, and maintain enterprise LAN, WAN, intranet, extranet, and data communication networks.
• Perform network modeling, analysis, and planning, including forecasting and capacity management for enterprise networks.
• Design and implement critical network infrastructure solutions that increase availability, reliability, and security.
• Develop network diagrams, documentation, and regular status reports on network activities.
• Collaborate closely with the Security team to plan and implement security controls across the network.
• Guide the team in adopting infrastructure and network automation platforms and coding practices.
• Develop and maintain technology roadmaps to support long-term enterprise network strategy.
• Provide leadership, mentorship, and oversight for the network engineering team.

Network Engineer Team Lead

Backend Engineer

• Provide support to include all database administration activities required to provide accessible, secure, scalable, and reliable databases to the customer.
• Primary responsibility: Managing Database Availability, Accessibility, Performance, Integrity, Enhancements, and ongoing Customer Delivery.
• Provide all activities related to database administration.
• Communicate with management, leadership, technicians, and end users effectively regarding database related issues.
• Perform 24x7 on-call support per the on-call support schedule.
• Support *NIX/Oracle, Unix Oracle databases and their structures.
• Maintain database system integrity and security.
• Administration of storage, backup, restoration, and replication software.
• Tracking of vendor maintenance and support agreements to ensure coverage.
• Provisioning of user-ids for all production and database servers.
• Participating in application design reviews.
• Initiate and support configuration management and change control processes and procedures.
• Implementing and production support for database technology enhancements.
• Creating and maintain of standard operating procedures for production and DR database platforms as directed.
• Database Performance monitoring, and performance tuning.
• Complete required and recommended training/certifications for continued career development.

Senior Database Engineer

• Provide Tier II systems and desktop support in an enterprise Windows environment
• Administer and support Windows Server 2022 and legacy server upgrade paths
• Manage and maintain Active Directory, including users, groups, GPOs, and access controls
• Support Windows 10/11 operating systems across desktops and laptops
• Perform system imaging, hardware provisioning, and lifecycle management
• Support and troubleshoot Azure and hybrid cloud environments
• Administer and support Microsoft Office 365 / M365 applications
• Troubleshoot VPN connectivity and secure remote access solutions
• Support and troubleshoot Zscaler and endpoint security tools
• Conduct software installations, testing, and patching
• Assist with vulnerability management and remediation efforts
• Document procedures and collaborate with engineering and security teams

Systems Administrator – Windows, Active Directory, Azure

Project Manager

• Serves as the Senior Project Manager for a large, complex task order (or a group of task orders affecting the same common/standard/migration system)
• Assist the Program Manager in working with the Government Contracting Officer (CO)
• Responsible for the overall management of specific task order(s)
• Perform enterprise wide horizontal integration planning and interfaces to other functional systems
• Provide technical/management leadership on major tasks or technology assignments
• Establishes goals and plans that meet project objectives
• Direct and control activities for a client, having overall responsibility for financial management, methods, and staffing

Project Manager III

Cloud Engineer

• Analyzes functional business requirements and implement specifications for functional business and technical needs.
• Provide identification/fixing for the problems within existing systems design implementation of new systems, enhancement of existing systems and participates in continuous analysis for performance, process and security improvements; development and build of next generation IT systems.
• Responsible for understanding the needs of the customers and the realities of FedRAMP available IT products, and creating requirements that will allow implementation by the architecture and engineering team and COTS products.
• Manage cloud based IT system infrastructure and processes
• Provide second level problem diagnosis and resolution of problems
• Provide support for the implementation, troubleshooting and maintenance of customer IT Systems
• Flexibility and adaptability to handle competing work demands
• Requires limited supervision, self-starter, strong time management skills
• Independent problem solver with troubleshooting, decision making and analytical
• Accuracy and attention to detail, must have organizational skills
• Able to work and interact with others in a structured / team environment
• Verbal and written communication skills
• Demonstrated ability to communicate to nontechnical audience on technical issues
• Operating master consoles to monitor the performance of networks and computer systems
• Coordinating computer network access and use
• Coordinating with other engineering groups to ensure proper network operation and subnets

Cloud Engineer II

Communications

• The hired candidate will helps maintain 600 sites with the telecom team in the north capitol DC region (PCN building 500 12th Street SW) as well as other remote sites.
• Supports add/move/changes for users, system and network troubleshooting, system and office migrations.
• Manages projects and ticket queue.
• Coordinates with 3 rd party vendor for additional support/new installations.
• Provides additional support to VTC and Network engineering teams on system requirements.
• Reports to a senior telecom engineer who will provide some training, tasking, and guidance.
• Provides support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements, design, orders, and administration.
• Provides in-depth engineering analysis of telecommunications alternatives (VoIP, Cloud Hosted Solution) for government agencies in support of their strategic modernization efforts and telecommunications enhancement design for medium and large-scale telecommunication infrastructures.
• Provides and interface support to telecommunications end users, telecommunications operations personnel, and telecommunications strategic program management.
• Provides project tracking and guidance to other team members on a regular basis and provides reporting to the customer.

Senior Telecommunications Engineer, Avaya

• Provides support for implementation, troubleshooting, and maintenance of IT systems.
• Manages IT system infrastructure and any process related to these systems.
• Provides support to IT systems including: day-to-day operations, monitoring and problem resolution for all of the client problems.
• Provides second level problem identification, diagnosis and resolution of problems.
• Provides support for the dispatch system and hardware problems and remain involved in resolution process.
• Provides support for the escalation and communication of status to agency management and internal customers.

Senior Linux Administrator

Solutions Engineer

• Collaborate with the Capture Manager for each proposal to understand client needs
• Develop technical solutions for complex bids
• Provide architectural governance and ensure alignment with ITC’s service lines and strategic goals
• Partner closely with program managers, developers, engineers, and other technical SMEs
• Support the Senior Proposal Director with outline development and response planning
• Conduct technical evaluations of IT products and approaches

Solutions Architect – Business Development, Growth

Content Writer

• Reviews and analyzes solicitation and scope requirements for proposal efforts
• Coordinates with the Proposal Manager and assigned technical and management stakeholders to develop annotated outlines
• Performs end-to-end writing support for major proposal sections and volumes
• Prepares data calls to obtain relevant information to support content development
• Provides copy editing and proofreading support to ensure proposal content is clear, concise, accurate, and error-free before submission
• Collaborates with assigned proposal stakeholders
• Supports key messaging to include win themes, strengths and benefits, and differentiators with the BD/Capture team
• Develops writer's packages that include graphic mockups, content/story ideas, action captions, and graphics
• Provides guidance to team members to support compliance, clarity, readability, and messaging
• Supports basic formatting and desktop publishing during the proposal development effort
• Uses ITC Proposal Library/Knowledgebase, government websites, and technical sites to support content development
• Develops a solid understanding of ITC's program/project portfolio of all active contracts
• Supports walkback activities as assigned during the proposal process
• Facilitates and leads updates to ITC proposal content

Senior Proposal Writer – GOVCON

• Serve as the primary and authorized point of contact with the Contracting Officer’s Representative (COR) and Government leadership.
• Provide executive-level oversight of program scope, budget, schedule, staffing, quality, and performance.
• Lead, mentor, and manage a diverse, multi-disciplinary team of over forty (40+) IT and technical support professionals located across multiple sites.
• Oversee project prioritization, resource allocation, conflict resolution, risk mitigation, and workload balancing to ensure contract objectives are met.
• Coordinate with internal and external stakeholders to ensure seamless communication, alignment, and execution across program activities.
• Ensure compliance with all contract requirements, performance metrics, and service-level expectations.
• Maintain responsibility for the financial performance of the program, including forecasting, cost control, and profitability.
• Utilize best practices in project management, risk management, and quality management to drive consistent and accurate program results.
• Prepare and deliver executive-level briefs, reports, performance updates, and documentation.
• Use MS Project and related tools to manage schedules, milestones, dependencies, and reporting.
• Foster a culture of transparency, accountability, and continuous improvement across the program workforce.

Program Manager – Active TS/SCI Clearance Required

• Provide quality contract services by orienting, training, assigning, scheduling, and coaching staff
• Ensure quality program solutions are provided by developing and completing test plans; and maintaining project and technical documentation
• Prepare project management documentation regarding web content management, design, development, quality assurance, and general support operations and gather requirements as necessary from Antitrust Division management and staff
• Implement program solutions by monitoring project progress; tracking action items; conducting design and implementation reviews; examining, researching, and resolving issues; escalating issues to appropriate authority; responding to team members' concerns; and coordinating requirements with stakeholders
• Develop project management and task assignment plans that satisfy requirements and deliver contracted services
• Interface with the WSS Chief and other ATR and DOJ management and staff to ensure information technology services provided satisfy customer needs
• Ensure weekly, monthly, annual and other reports are prepared in writing as requested; prepare draft reports and data call/survey responses as requested by the Department, Division, and WSS Chief
• Assign appropriate tasks to members of the WSS content management, design, and development teams
• Develop, document, and maintain web standards and procedures for the ATR websites; and publish as necessary on internal wikis, collaboration systems, on file servers, and maintenance websites
• Assess, train, and develop staff so they ensure compliance with Section 508 requirements, W3C and other web best practices, usability, and ATR web policies and procedures
• Plan complex and large quantity public comment and trial exhibit postings support tasks and coordinate adequate staff support and coverage, coordinating after-hours support when necessary
• Work closely with government and contract design and development staff to ensure adequate usability testing of new and redesigned sections of the websites
• Work with Litigation Support Section (LSS), Technology Services Section TSS), and other staff to provide Adobe Acrobat and Creative Cloud (product suite) subject matter expertise and hyperlinking support
• Perform research, beta, and pilot testing of web and IT software and hardware products and systems as requested and directed; document and communicate findings
• Includes conducting market research for web development products and services and analyzing products for Section 508 compliance
• Assist in the discovery, design, development, implementation, integration, maintenance, and support of web content management systems and solutions
• Work closely with WSS and Management Support Section (MSS) developers and staff to ensure accuracy and functionality of database information and dynamic content
• Analyze reports of broken links on the ATR intranet and Internet websites and coordinate all necessary repairs
• Identify and help facilitate appropriate training/development opportunities for ATR staff members
• Assist WSS management staff in the coordination of internship activities and assignments
• Provide assessments of contractor staff performance to the WSS Chief verbally and in writing
• Ensure contract staff document work performed and enter same in all appropriate IT systems