Job Level
Mid-LevelSenior
About the role
- Oversee management of 160+ ISC2 chapters worldwide, formation and onboarding of new chapters
- Develop policies, processes and procedures for chapter functions and operations
- Collaborate on development and launch of ISC2 corporate initiatives for chapters globally and with regional teams for implementation
- Lead implementation of key change initiatives related to Board-approved chapter strategy
- Oversee chapter leadership groups (Chapter Advisory Committee and Chapter Regional Management Committees) providing support, guidance and resources
- Develop data-driven strategies to ensure chapter leaders and members recognize ISC2 membership value and remain engaged
- Lead execution of ISC2-hosted events and forums for chapters to ensure participation and engagement
- Provide regular outreach to chapters to align chapter activities with ISC2 goals and mission
- Collaborate with ISC2 business units on marketing communication strategies and campaigns for chapter programs
- Supervise regional chapter specialists, maintaining SLA’s, support, communication and training
- Review chapter audits and develop action plans for inactive chapters to meet requirements
- Collaborate with other non-profit/academic organizations to grow ISC2 programs via chapter partnerships
- Develop awards and recognition program for outstanding chapter achievements
- Establish metrics to gauge member value and report on program activities
- Motivate and lead a diverse, high-performing team; ensure employee engagement, operations performance, continuous learning and succession planning
- Perform miscellaneous duties as assigned
Requirements
- Bachelor’s degree in business administration, marketing or communications OR at least eight (8) years of experience in chapter development and management or equivalent experience
- Six (6) years of experience in chapter development and management or equivalent experience
- MBA is a plus
- Knowledge of and experience with non-profit associations (preferred)
- Experience with organizational/program management and marketing program oversight
- Experience in providing strategic direction to regional teams
- Experience in a multi-cultural environment
- Experience with an AMS/CRM, such as Salesforce
- Proficiency in Microsoft Office products, including Outlook, PowerPoint, Excel and Word
- Excellent interpersonal, written and verbal communication skills
- Ability to deliver consistent high-quality customer experience
- Demonstrate critical attention to detail; extremely organized
- Ability to build an inclusive culture and promote DEI best practices
- Demonstrates success leading a team to meet organizational and department goals
- Ability to manage multiple projects in a fast paced, deadline driven, multi-location / multi-cultural work environment
- Demonstrated sensitivity to cultural differences
- Able to travel up to 20% of the time