Enterprise Account Executive
Accelerated Focus
Senior Legal Engineer, Implementation Consultant
Ironclad
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $140,000 - $170,000 per year
Job Level
Senior
About the role
- Legal Engineers are product experts and problem solvers responsible for understanding customers’ goals and advising on contracting processes
- Lead 5-15 customer implementations simultaneously and collaborate with professional services team members to ensure on-time delivery with clear milestones, risks, and comms plans
- Apply best practices in CLM and legal operations to design scalable processes, advise on change management, and ensure customers achieve measurable outcomes
- Leverage deep product expertise (including AI features and integrations) to design, configure, and optimize contracting processes while enabling customer self-sufficiency
- Lead challenging conversations with customers to reset expectations, address product feedback, and guide phased delivery plans aligned to executive priorities
- Serve as the internal “Voice of Customer” by regularly sharing product feedback and collaborating with Product team
- Stay up-to-date on product releases, focusing on AI and workflow automation capabilities, and continuously build expertise
- Proactively identify opportunities to improve the team’s implementation processes by contributing to methodology, templates, and playbooks
- Respond to high-profile customer escalations with structured action plans, ownership, and follow-through to resolution
Requirements
- 3+ years of professional services and/or consulting experience with software companies (B2B SaaS with experience integrating CLM, eSignature, SSO/IDP, Salesforce and data tools preferred)
- Passion for learning new technologies and driving outcomes through technical solutions
- Comfortable translating business requirements into scalable product configurations and workflows
- Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively
- Able to lead tough conversations with executive sponsors and end users
- Ability to successfully navigate customers’ complex organizational structures by running structured discovery and design, mapping processes, and aligning Legal, Sales, Procurement and/or IT teams
- Curiosity for understanding customers’ goals and values and turning them into measurable success metrics and adoption plans
- Familiarity with CLM and legal ops business processes; exposure to AI‑assisted contracting (smart import, clause extraction, playbooks, redline assist) is a plus
- Experience learning and adapting quickly to a growing organization with a learning mindset suited to frequent product releases
- Ironclad’s Values: Drive, Intent, Integrity, and Empathy
