MedTech Clinical Phone Support Specialist

IQVIA

part-time

Posted on: 3/6/2026

Location Type: Remote

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💰 $20 - $30 per hour

About the role

Provides customers with service and product troubleshooting via telephone and email.
Troubleshooting includes Clinical Diagnostics.
Provides documentation of calls in CRM system; escalates issues requiring further investigation.
Performs technical and application support needed for after-hours on weekdays, weekends, and holidays.
Participate in 10 weeks training curriculum.
Flexible and able to handle multiple tasks.
Strong verbal and written communication skills.
Be available during non-business hours (5:00pm-5:00am PST), Weekend Coverage (5:00pm Friday - 5:00am Monday PST), Saturday (5:00am - 1:00pm PST).

3-5+ years of related lab experience required
Strong experience in RT-PCR preferred but not required
Virology experience helpful
Med Tech / clinical lab technician background helpful
Ability to troubleshoot Laboratory Information Systems interfaces and to network computers is helpful
Demonstrate ability to handle inbound and outbound calls with professionalism while delivering high‑quality customer support
Cytology experience helpful
Leadership experience is a plus
Strong communication skills both verbal and written

Benefits

Develop strong leadership skills and interact with peers in the healthcare setting without patient care responsibilities
Be at the forefront of cutting edge medical device technology
Gain professional growth and exposure to medical device industry
Access to continuing education via IQVIA Learning Center

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

RT-PCRLaboratory Information Systemstroubleshootingclinical diagnosticscytologyvirologytechnical supportapplication supportnetworking

Soft Skills

communicationcustomer supportprofessionalismflexibilitymultitaskingleadership