iProov

Vice President

• Lead and oversee the Customer Success, Pre-Sales, Post-Sales, and Solutions Consultancy teams to deliver exceptional customer experiences and drive business growth
• Report to Chief Revenue Officer and coach/develop Heads of each function ensuring alignment between customer needs and company objectives
• Define and execute the end-to-end customer lifecycle strategy across pre-sales, onboarding, adoption, value realisation, and renewal
• Build scalable processes, metrics, and playbooks that align with iProov’s growth ambitions and global expansion
• Serve as the executive voice of the customer, influencing commercial strategy and product roadmap decisions
• Champion a customer value-first mindset, ensuring measurable ROI for customers and maximising time-to-value and retention
• Oversee technical design and solutioning process, ensuring architectural integrity and scalability of biometric identity solutions
• Partner closely with Sales to deliver pre-sales excellence, competitive differentiation, and accelerated deal velocity
• Own key metrics including Net Revenue Retention (NRR), expansion revenue, and churn mitigation; identify early warning signals and proactively address account risks
• Act as a bridge between customers, Product, Engineering, and Marketing to ensure solutions address market needs and scale efficiently across new markets and regions

VP, Customer