IPM Sistemas

Manager

• Define and lead IPM’s Customer Service, Customer Experience and Client Relationship strategy, ensuring an excellent journey across all touchpoints with the municipalities served;
• Act as the executive Head of Customer Service, reporting directly to the CEO and participating in the company’s strategic decisions, representing the voice of customers when setting business priorities;
• Lead managers and cross-functional teams, fostering a culture of high performance, ownership, innovation and a focus on delivering customer value;
• Develop strategies for retention, loyalty, portfolio expansion and increased adoption of IPM solutions, strengthening long-term relationships with public entities;
• Build and monitor strategic KPIs for customer experience, satisfaction, retention, operational efficiency and base growth, turning data into decisions and action plans;
• Strengthen integration between Customer Service, Implementation, Support, Product, Sales and other departments, promoting collaborative, customer-centered operations;
• Represent IPM in executive-level relationships with strategic clients, leading negotiations, crisis management and reinforcing partnerships with public managers;
• Identify continuous improvement opportunities along the customer journey, driving innovation in processes, services and the overall experience delivered by the company;
• Influence the evolution of IPM products and solutions based on needs and challenges identified with customers;
• Promote a customer-centric culture across the organization, ensuring that customer experience is one of the main drivers of the company’s strategic decisions.

National Head of Customer Experience

Account Executive

• Conduct technical demonstrations of the human resources system for public administration, showing features, differentiators, and practical operation with a commercial focus.
• Perform technical analysis of tender documents (editais) as part of procurement processes to assess feasibility.
• Perform compliance analysis as part of procurement processes.
• Work closely with the Commercial and Bids & Contracts teams to provide technical support for public management systems.

Technical Sales Consultant – HR

Consultant

• Conduct technical demonstrations of the systems, presenting features, differentiators, and practical applications with a commercial focus
• Perform technical analyses of tender documents in public procurement processes, assessing feasibility of compliance
• Carry out compliance analyses in public procurement processes
• Work in partnership with the Commercial and Bids & Contracts teams, providing specialized technical support on public management systems

Technical Systems Consultant

Sales

• Conduct technical demonstrations of fiscal monitoring systems, showcasing features, differentiators, and practical operation during Proofs of Concept (POCs) for public procurement processes.
• Perform technical analysis of tender documents (editais) as part of bidding processes, focusing on fiscal matters and assessing feasibility.
• Conduct compliance analyses as part of bidding processes.
• Work closely with the Commercial and Bids & Contracts teams to provide technical support for public management systems.

National Head of Customer Experience

Technical Sales Consultant – HR

Technical Systems Consultant

Technical Sales Consultant – Fiscal