Project Manager – Ecommerce, SaaS
Rithum
Cloud
Enterprise Account Manager
IOTAP Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States • District of Columbia, Washington
Visit company websiteJob Level
Junior
Tech Stack
Cloud
About the role
- Own and manage application usage and health for assigned accounts, ensuring the journey post-sale and implementation is positive and aligned with customer growth goals.
- Proactively identify and address customer concerns or risks to ensure satisfaction and high application usage.
- Identify opportunities to expand product usage within existing accounts, including upselling and expansion of services.
- Partner with customers to understand their evolving needs and position Work 365’s value-added features and services accordingly.
- Build and maintain strong, long-lasting customer relationships as the primary point of contact.
- Conduct regular account reviews to discuss usage trends, new features, and business outcomes.
- Collaborate closely with Customer Success, Product, and Sales teams and provide feedback on customer needs and product improvements.
- Track account performance metrics and use insights to inform strategies for renewals and expansion.
- Maintain accurate and up-to-date records in the CRM system.
Requirements
- 1-3 years of experience in account management, renewals, or customer success roles within the SaaS software space.
- Experience at a fast-paced startup, particularly within the Microsoft ecosystem, is a strong plus.
- Strong relationship-building and interpersonal skills.
- Excellent communication, negotiation, and presentation abilities.
- Data-driven mindset with the ability to analyze and act on metrics.
- Familiarity with Microsoft Cloud Solution Provider programs, Distributors, Managed Service Providers (MSPs), subscription management, or billing solutions is highly desirable.
