IOTAP Inc.

Customer Success Manager

• Guide customers to success by developing and executing strategic account plans focused on adoption, retention, and measurable outcomes
• Monitor and analyze customer usage data to identify adoption trends, risks, and opportunities
• Gather customer feedback to drive product improvements and advocate for user needs internally
• Collaborate cross-functionally with onboarding, technical support, and product teams to resolve issues and optimize customer experience
• Find paths for success, helping them unlock the full potential of Work 365’s features
• Manage and maintain customer product catalogs, including subscriptions, invoicing, and CSP integrations
• Ensure contract adherence while supporting clients through renewals, expansions, and changes
• Support customer escalations, troubleshooting business and technical challenges efficiently