IOTAP Inc.

Customer Success Manager

IOTAP Inc.

full-time

Posted on:

Location Type: Remote

Location: District of Columbia • Virginia • United States

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About the role

  • Guide customers to success by developing and executing strategic account plans focused on adoption, retention, and measurable outcomes
  • Monitor and analyze customer usage data to identify adoption trends, risks, and opportunities
  • Gather customer feedback to drive product improvements and advocate for user needs internally
  • Collaborate cross-functionally with onboarding, technical support, and product teams to resolve issues and optimize customer experience
  • Find paths for success, helping them unlock the full potential of Work 365’s features
  • Manage and maintain customer product catalogs, including subscriptions, invoicing, and CSP integrations
  • Ensure contract adherence while supporting clients through renewals, expansions, and changes
  • Support customer escalations, troubleshooting business and technical challenges efficiently

Requirements

  • 2+ years of experience in customer success, account management, consulting, or a related role (SaaS or software experience preferred)
  • Strong relationship management skills, with a customer-centric and empathetic approach
  • Technical proficiency —comfortable explaining complex processes to both technical and non-technical stakeholders
  • Excellent communication skills (written, verbal, and presentation)
  • Data-driven mindset, able to use metrics and analysis to make strategic decisions
  • Project management skills —capable of juggling multiple priorities in a fast-paced environment
  • Experience with Microsoft Dynamics, Power Apps, or CSP programs
  • Strong troubleshooting and problem-solving skills, with a proactive approach to issue resolution
  • Detail-oriented with a sense of urgency, thriving in an environment that requires quick responses
Benefits
  • Fully remote position
  • Opportunities for growth and flexibility
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementconsultingdata analysisproject managementtroubleshootingproblem-solvingmetrics analysistechnical proficiencySaaS
Soft Skills
relationship managementcustomer-centric approachempathycommunicationpresentation skillsdata-driven mindsetdetail-orientedsense of urgencyproactive approachability to juggle priorities