Invisible Technologies Inc.

Quality Manager

Invisible Technologies Inc.

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $108,000 - $147,300 per year

Job Level

Mid-LevelSenior

Tech Stack

AWS

About the role

  • Ensure AI training and multilingual data operations maintain the highest standards of accuracy, consistency, cultural relevance, and linguistic excellence.
  • Act as a quality guardian across enterprise delivery programs, including human-in-the-loop (HITL) workflows and advanced multilingual data generation processes.
  • Partner with Operations Managers, project leads, and client stakeholders to define and implement robust quality assurance protocols.
  • Conduct proactive QA audits and root-cause analyses to drive performance improvements and maintain client trust and satisfaction.
  • Work closely with Delivery, Product, Engineering, and Customer Success teams to address quality concerns and build preventive measures.
  • Identify process inefficiencies or gaps and streamline operations to improve delivery accuracy and speed.
  • Generate regular reports and insights on delivery performance trends, multilingual QA activities, and recommendations to leadership.
  • Develop and implement comprehensive QA frameworks for large-scale AI data and multilingual delivery workflows.
  • Evaluate and implement QA tools and automation frameworks to streamline quality checks and reduce manual errors.

Requirements

  • Bachelor's degree in Operations Management, Engineering, Computer Science, Linguistics, or related field.
  • Proven expertise in language QA concepts and workflows, including linguistic quality assessment, cultural adaptation, and managing multilingual projects.
  • 5+ years of experience in quality assurance, service delivery, or operations, preferably in a tech, localization or AI-focused environment.
  • Deep understanding of delivery and multilingual lifecycles, QA methodologies, and performance metrics.
  • Experience working in agile environments and using project management tools.
  • Strong analytical skills with experience in data-driven decision-making.
  • Familiarity with AI/ML concepts and workflows is a strong plus.
  • Analytical mindset, sharp eye for detail, and passion for operational excellence.