Intuitive

Sales

• Implement the clinical sales plan defined by the da Vinci Clinical Sales Manager to drive utilization of the da Vinci Surgical System.
• Become a da Vinci Surgery expert mainly across core indications for the region to support the development of surgical robotics programs in the assigned territory.
• Support regional Sales and Marketing development events that create system awareness and procedure adoption.
• Develop a da Vinci Surgery plan for each surgical team to insure they are capable of using the system independently within a reasonable time frame based on their volume and access to the system.
• Drive utilization of the da Vinci system by working with surgical teams to review and select appropriate cases and ensure consistent usage of the da Vinci.
• Drive continuous expansion of the user base by working with key hospital staff and surgeon thought leaders to develop a qualified lead funnel; interactions with C-level, senior hospital staff and KOL's would be supported by the Clinical Sales Manager.
• Lead surgical teams through training sessions, helping them understand system operations, OR integration and da Vinci Surgery applications.
• Be a resource to the surgical team, providing guidance and insight on the use of the da Vinci Surgical System through providing case support.
• Responsibly manage administrative tasks, reporting of sales/procedures, outcomes of sales activities, submission of expense reports, etc.

Clinical Sales Associate

Director

• Lead a team of Field Service Managers
• Develop Field Service strategies and efficiencies
• Attract, retain, and motivate a high-performance organization
• Collaborate with internal cross functional groups and regional sales teams
• Ensure Service Contract Obligations and commitments are met
• Drive timely resolutions of field service issues

Director, Field Service

Field Engineer

• Install, support, troubleshoot, and repair Intuitive products in assigned territory
• Perform scheduled maintenance activities including system inspections and preventive maintenance
• Troubleshoot, diagnose, and repair all Intuitive products
• Coordinate and perform system delivery and installation
• Support Intuitive teams and provide feedback to HQ
• Conduct training sessions at ISI and facilities
• Maintain territory including responding to customer needs and supporting training

Field Service Engineer 2 – WKND Shift

• Lead a team of Field Service Managers
• Develop Field Service strategies and efficiencies
• Drive design for operational excellence
• Engage in the day-to-day running of the business
• Ensure service activities are performed and implemented per service agreements and warranty obligations
• Attract, retain, and motivate a high-performance organization

• Develop and implement da Vinci® Surgery sales activities to achieve and exceed goals set by senior management
• Expand da Vinci® Surgery usage in all existing accounts
• Expand da Vinci® Surgery usage by selling and training new surgeons in all specialties applicable to the da Vinci® Surgical System
• Manage training and education process within installed base
• Guide new system installation process
• Prospect for new system installations and system upgrades to existing base
• Moderate to extensive travel
• Provide clinical sales team with new product information or new information on existing products
• Work with the training and marketing departments to implement new strategies and programs as directed by senior management

Clinical Sales Manager

• Install, support, troubleshoot, repair, and maintain all Intuitive products
• Perform scheduled maintenance activities including inspections, preventive maintenance, software updates, and upgrades
• Troubleshoot, diagnose, and repair all Intuitive products within specified timeframes
• Coordinate and perform system and hardware delivery and installation
• Complete all administrative duties including Spare parts inventory, Field Activity Reports, and Expense Reports
• Maintain all Intuitive provided items such as tooling and vehicles
• Support Intuitive teams to facilitate company objectives
• Complete required training items and maintain aspects of the assigned territory

Field Service Engineer – Weekend Shift

General Counsel

• Supporting the employment law function in EMEA
• Provide legal guidance, monitor statutory developments
• Assess and recommend tactical approaches aligned to an established legal risk profile
• Serve as a legal advisor on employment law-related issues
• Assist in handling escalated employee relations (ER) matters

Employment Counsel

• Work with the Clinical Sales Manager to develop a sales strategy to drive robot utilization
• Manage surgical teams through training sessions, OR integration and da Vinci® Surgery applications
• Be a da Vinci® Surgery resource across all primary surgical specialties
• Support regional Sales and Marketing events that create system awareness and procedure adoption
• Develop a da Vinci® Surgery plan for each surgical team to ensure they can use the system unsupervised
• Drive continuous expansion of the user base by working with KOLs
• Drive the sales of instruments and accessories
• Responsibly manage administrative tasks; sales activities, submission of expense reports, etc.

Application Engineer

• Serve as a technical liaison for Intuitive’s endoluminal reprocessing solutions across new and existing markets.
• Execute exploratory reprocessing research programs to support expansion into new regions.
• Develop and implement project plans for research programs.
• Collaborate with commercial, clinical, and market teams to prioritize expansion targets.
• Engage stakeholders (hospital admins, clinical staff) and conduct site assessments to understand local reprocessing needs.
• Deliver tailored information sessions and ensure compliance with local regulations.
• Monitor outcomes and share learnings with leadership for continuous program improvement.
• Serve as the ‘voice of the customer’ during early-stage product development by gathering feedback from end users and external partners, identify customer challenges and advocate effective solutions.
• Support validation and launch strategies, including hands-on field training and feedback collection.
• Review documentation as Subject Matter Expert to ensure clarity and compliance.

Clinical Applications Engineer – Reprocessing

• Develop and implement clinical sales activities to achieve and exceed goals set by senior management
• Expand clinical usage in all existing accounts
• Expand clinical usage by selling and training new surgeons in all specialties applicable to the da Vinci® Surgical System
• Manage training and education process within installed base
• Lead new system installation process
• Prospect for new system installations and system upgrades to existing base
• Provide clinical sales team with new product information or new information on existing products
• Work with the training and marketing departments to implement new strategies and programs as directed by senior management

• Execute exploratory reprocessing research programs to support expansion into new regions.
• Develop and implement project plans for research programs.
• Collaborate with commercial, clinical, and market teams to prioritize expansion targets.
• Engage stakeholders (hospital admins, clinical staff) and conduct site assessments to understand local reprocessing needs.
• Deliver tailored information sessions and ensure compliance with local regulations.
• Monitor outcomes and share learnings with leadership for continuous program improvement.
• Serve as the ´voice of the customer ´ during early-stage product development by gathering feedback from end users and external partners, identify customer challenges and advocate effective solutions.
• Support validation and launch strategies, including hands-on field training and feedback collection.

• The Clinical Applications Engineer - Reprocessing serves as a technical liaison for Intuitive’s endoluminal reprocessing solutions across new and existing markets.
• This position is critical for enabling the successful deployment and sustainability of Intuitive’s endoluminal reprocessing programs in diverse healthcare settings.
• Working cross-functionally with commercial teams, reprocessing trainers, engineering, and external partners, this role ensures that reprocessing solutions are technically sound, compliant, scalable, and aligned with regional and customer-specific needs.
• Execute exploratory reprocessing research programs to support expansion into new regions.
• Develop and implement project plans for research programs.
• Collaborate with commercial, clinical, and market teams to prioritize expansion targets.
• Engage stakeholders (hospital admins, clinical staff) and conduct site assessments to understand local reprocessing needs.
• Deliver tailored information sessions and ensure compliance with local regulations.
• Monitor outcomes and share learnings with leadership for continuous program improvement.
• Serve as the ´voice of the customer ´ during early-stage product development by gathering feedback from end users and external partners, identify customer challenges and advocate effective solutions.
• Support validation and launch strategies, including hands-on field training and feedback collection.
• Review documentation as Subject Matter Expert to ensure clarity and compliance.

• Serve as a technical liaison for Intuitive’s endoluminal reprocessing solutions.
• Develop and implement project plans for research programs.
• Collaborate with commercial, clinical, and market teams to prioritize expansion targets.
• Conduct site assessments and deliver tailored information sessions.
• Support validation and launch strategies including field training.

Consultant

• Provide customers with onsite technology integration, education, and utilization support
• Closely partner with Sales, Marketing, Customer Training, Customer Services, and Tech Support
• Actively involved in care team training, program support and continuous improvement initiatives
• Collaborate extensively on hospital staff education plans, process improvement and troubleshooting initiatives
• Develop and maintain expertise in Intuitive technology use and troubleshooting
• Manage assigned territory effectively while collaborating with customer teams
• Deliver customized Intuitive technology, process optimization and cost-reduction in-services onsite