Intrepid Travel

Operations

• Responsible for the safe, successful, and profitable running of all trips across Central America in line with standards and policies laid out by Intrepid.
• Main point of contact for all operational matters, spanning from Tour Leaders, offices and Global Operations.
• Responsible for the operational performance of Intrepid trips and Tour Leaders in your region
• Contribute to the overall direction and success of Intrepid Central America as a key member of the region’s management team

Operations Manager

Manager

• Oversee all aspects of hotel operations, ensuring high levels of guest satisfaction and strong financial performance.
• Proactively identify opportunities to set the property up for success.
• Lead and coach your team to achieve agreed goals and KPIs in a way that aligns with our values and guest experience.

Hotel Manager

• Play an important role in the daily operations and long‑term sustainability of the property.
• Responsible for general maintenance and grounds management across the property, including facilities, landscaping and infrastructure.
• Ensure a safe, functional and visually appealing environment for guests and staff.
• Involves practical, hands‑on work in outdoor conditions and supports both planned (preventative) and urgent (responsive) maintenance tasks.
• Actively contribute to a safe and high‑quality guest experience through well‑maintained facilities and grounds.
• Ensure sustainable and environmentally responsible practices are maintained or implemented.

Maintenance Manager

• Provide strategic and operational support to the Operations Manager (OM)
• Ensure the efficient, safe, and profitable delivery of all Intrepid Travel experiences and business partner programs across Peru and Bolivia.
• Manage and optimize day-to-day operations, including workforce planning, compliance, and quality assurance.
• Assist in leader and guide scheduling, oversee adherence to Intrepid’s global standards including safety, crisis management, and responsible travel.
• Ensure compliance with requirements from external partners.
• Maintain active communication with leaders and guides, ensuring high-quality trip experiences and resolving on-the-ground issues.
• Act as a key point of contact for guide suppliers and business partners, fostering strong relationships and ensuring effective collaboration across all operational areas.

Deputy Operations Manager

Administrative Assistant

• Provide day ‑ to ‑ day administrative and logistical support to our brand new office
• Coordinate between teams and projects to ensure our business operations and on ground trips are smooth and efficient
• Significantly contribute towards delivering the best value and experience for our customers travelling across Central Asia!