Intrepid Travel

Operations

• Responsible for the safe, successful, and profitable running of all day tours within assigned regions
• Act as the main point of contact for operational matters between the office team, Urban Adventures guides, and the management of vehicle fleets (where applicable)
• Work closely with lead guides in each city to ensure engagement, quality control, local sales, and training are consistently delivered across all destinations
• Manage day-to-day priorities to ensure the smooth running of Intrepid’s Urban Adventures and other designated travel products
• Drive the growth and success of destinations by creating and leading great experiences, recruiting and developing top guides, and contributing to business development and marketing opportunities
• Ensure delivery in line with company standards and policies and take responsibility for guest and staff safety
• Deliver guide training, quality control, and local sales support across regions

Deputy Operations Manager

• Overall responsibility for the safe, successful, and profitable delivery of all trips across Canada for Intrepid Travel and external brand partners in line with company standards and policies.
• Act as the main point of contact for operational matters between the office team, tour leaders, the Intrepid DMC Global Operations team, and Product teams at Intrepid and partner brands.
• Oversee the operational performance of the Canadian business, including the management of tour leaders and vehicle fleets, ensuring exceptional quality, safety, and consistency on every trip.
• Play a key role as a member of the regional management team shaping the overall direction of Intrepid DMC Canada, helping drive growth, innovation, and traveler experience.
• Support the delivery of the company's 2030 Strategy and mission to change the way people see the world.