Interplay Learning

Revenue Operations

• Own the architecture of Interplay Learning's revenue technology ecosystem, including Salesforce and the broader GTM tech stack
• Lead the full systems development lifecycle from solution design and configuration through testing, deployment, and ongoing optimization
• Design and maintain integrations, APIs, and automations
• Establish best practices for release management, change control, documentation, and system governance
• Design and maintain data architecture for revenue systems and reporting
• Establish data governance, validation, and quality standards
• Partner with BI and analytics teams to deliver scalable reporting across the customer lifecycle
• Identify and implement AI-powered tools and automation
• Build intelligent workflows for self-service, proactive monitoring, and operational efficiency
• Evaluate emerging AI capabilities across Salesforce and the GTM technology landscape
• Own Salesforce and the revenue systems environment, including security, permissions, system health, and administration
• Optimize platform performance and troubleshoot technical issues
• Partner with Sales, Marketing, Customer Success, Finance, and Services leaders to translate business needs into technical solutions
• Support executive reporting and broader RevOps strategy and governance
• Build and lead a technical systems team as the function grows

Director of Revenue Systems – Architecture

Operations

• Own the daily operational flow of all Instructor-Led Training (ILT) programs focused on crane and rigging
• Ensure contractor success and complete course closeouts on time
• Own process or customer remediation needs related to certificates
• Partner with Accounting to improve ILT payment timelines during closeouts
• Manage and maintain ILT Operations systems, processes, files, and data
• Ensure course, student, and financial data integrity for reporting
• Own accurate and on-time shipping to ILT programs
• Manage inventory, logistics, fulfillment, supply chain, travel, shipping, industry certifications, and related performance metrics for ILT and the Bookstore
• Implement process improvement initiatives and document ILT processes for scale
• Own the in-person/on-site experience for ILT programs with training leadership and training center partners
• Schedule, manage, confirm, cancel, and reschedule training center events and related communications
• Manage curriculum versioning and provide inventory support
• Maintain product and packing-list accuracy in NetSuite
• Partner with Industrial Service Delivery to ensure Salesforce accuracy
• Ensure students are accurately enrolled in the LMS
• Maintain Industrial Services product details across software systems, including descriptions, packing lists, curriculum versions, field advisory services, bookstore, FoRE, and instructor skills matrix

Training Operations Lead

Consultant

• Advise internal teams on industry dynamics and best practices
• Use your expertise to support content development for VR simulations and eLearning videos
• Advise on construction and installation
• Develop and assist in the creation of procedure guides
• Write and record voiceover scripts and screencasts for videos
• Generate valid and reliable test questions/knowledge checks
• Develop fault scenarios
• Review courses for accuracy

SME Consultant – Data Center Construction

Financial Planning and Analysis

• Own the company's budgeting, forecasting, long-range planning, and financial modeling.
• Deliver actionable insights that connect business performance to financial outcomes.
• Lead scenario planning and support strategic decisions around growth, pricing, and investments.
• Oversee cash management, liquidity planning, banking relationships, and debt compliance.
• Optimize working capital and capital structure to support sustainable growth.
• Prepare board and investor reporting that clearly communicates company performance and outlook.
• Develop the financial models and SaaS metrics that support strategic planning and fundraising.
• Partner with leaders across Revenue, Marketing, Product, Customer Success, and Operations to guide business decisions.
• Evaluate new products, pricing strategies, go-to-market investments, and growth opportunities through a financial lens.
• Build, lead, and develop a high-performing FP&A organization.

Director of Revenue Systems – Architecture

Training Operations Lead

SME Consultant – Data Center Construction

VP of Strategic Finance