Training Operations Lead

Interplay Learning

Training Operations Lead scaling crane and rigging instructor-led programs for Interplay Learning, an immersive skilled-trades training company. Managing scheduling, logistics, systems, data, contractors, and course closeouts.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $70,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Instructor-Led Training (ILT) operations, logistics, and supply chain processes while ensuring data integrity and optimizing workflows. Proficient in utilizing enterprise systems like NetSuite and Salesforce to enhance operational efficiency and support training initiatives.

Highest-signal resume keywords

Instructor-Led Training (ILT) Operations ManagementLogistics and Supply Chain ManagementNetSuite ProficiencySalesforce AccuracyProcess Documentation and SOP Creation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training OperationsLogistics ManagementSupply Chain OperationsData Integrity MaintenanceProcess ImprovementInventory ManagementFulfillment ManagementCurriculum VersioningOperational Workflow OptimizationPerformance Metrics Analysis

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationTeam CollaborationVendor ManagementCross-Functional Partnership

Tools & Technologies

NetSuiteSalesforceLearning Management System (LMS)Automation ToolsAI Tools

Industry Keywords

Instructor-Led Training (ILT)Operational FlowCourse CloseoutsCustomer RemediationFinancial Data IntegrityShipping AccuracyTraining Center ManagementSOPsEnablement MaterialsCompliance Verification

About the role

Key responsibilities & impact

Own the daily operational flow of all Instructor-Led Training (ILT) programs focused on crane and rigging
Ensure contractor success and complete course closeouts on time
Own process or customer remediation needs related to certificates
Partner with Accounting to improve ILT payment timelines during closeouts
Manage and maintain ILT Operations systems, processes, files, and data
Ensure course, student, and financial data integrity for reporting
Own accurate and on-time shipping to ILT programs
Manage inventory, logistics, fulfillment, supply chain, travel, shipping, industry certifications, and related performance metrics for ILT and the Bookstore
Implement process improvement initiatives and document ILT processes for scale
Own the in-person/on-site experience for ILT programs with training leadership and training center partners
Schedule, manage, confirm, cancel, and reschedule training center events and related communications
Manage curriculum versioning and provide inventory support
Maintain product and packing-list accuracy in NetSuite
Partner with Industrial Service Delivery to ensure Salesforce accuracy
Ensure students are accurately enrolled in the LMS
Maintain Industrial Services product details across software systems, including descriptions, packing lists, curriculum versions, field advisory services, bookstore, FoRE, and instructor skills matrix

Requirements

What you’ll need

3+ years of experience in training operations, logistics, supply chain, or a similar operations role supporting Instructor-Led Training (ILT) or professional services
Understanding of the end-to-end ILT program lifecycle is preferred
Experience managing logistics, inventory, fulfillment, and supply chain operations with high accuracy and organization
Proficiency with enterprise systems, including NetSuite and Salesforce
Ability to maintain data integrity and optimize operational workflows
Experience documenting processes, creating SOPs, and building enablement materials
Excellent written and verbal communication skills
Ability to partner across teams and manage external contractors and vendors
Comfortable leveraging technology, automation, and AI tools to improve operational efficiency and scale processes
Must be authorized to work in the United States for any employer without stipulations
Must be a resident of the United States
Must complete I-9 and E-Verify processes upon employment
Must pass a post-offer background check and drug and alcohol screening
Additional role-dependent verification may include driver eligibility and record, credentials, education, employment history, references, or credit history

Benefits

Comp & perks

Career development in a dynamic, high growth environment
Remote-first & flexible hours
Annual learning reimbursement
Family-friendly policies supporting work-life balance
3 weeks PTO
1 week Winter Break
Holidays and sick days
Medical insurance
Vision insurance
Dental insurance
401(k) match
Private Company Equity Options
Mental and physical health resources
Social events