Interplay

Customer Success Manager

• Serve as primary and/or secondary point of contact for family principals, bridging internal teams, vendors, and custodians to provide an unparalleled, high-touch experience that anticipates and exceeds client expectations.
• Prepare for and conduct weekly meetings with member families; take ownership and drive forward ad-hoc projects for families.
• Advise families on applicable tax strategies, estate planning strategies, and insurance strategies, coordinating with domain experts as needed.
• Collaborate with investment team on customized asset allocation and cash management plans, from formulation to execution.
• Monitor portfolio investment progress and performance, and coordinate with operations team in reporting process and delivery to families.
• Contribute to our business development efforts, including onboarding of new families and expanding client service offering.
• Monitor and abide by compliance guidelines within SEC requirements to safeguard both the firm and its clients.

Client Success Director

• Support the member services team in coverage of family principals, bridging internal teams, vendors, and custodians to foster an unparalleled, high-touch experience that anticipates and exceeds client expectations.
• Assist in driving solutions for member families, across recurring agenda items and special projects.
• Research and formulate applicable tax strategies, estate planning strategies, and insurance strategies, coordinating with domain experts as needed.
• Collaborate with investment team on customized asset allocation and cash management plans, from formulation to execution.
• Help track investment progress and performance for both internal and external reporting purposes.
• Assist in the onboarding of new families and expanding client service offering.
• Monitor and abide by compliance guidelines within SEC requirements to safeguard both the firm and its clients.

Client Success Associate

Chief Operating Officer

• Design and own Lykos’ end-to-end manufacturing strategy, from raw material inputs to finished ceramic components and modular processing cells for distributed manufacturing.
• Define and build the initial MVP manufacturing cell, including equipment selection, layout, tooling, and CAPEX planning.
• Integrate laser-enabled manufacturing processes with ceramic material workflows to ensure repeatability, yield, and quality.
• Establish production process controls, quality systems, and documentation aligned with aerospace and defense standards.
• Identify scale-up risks, cost inflection points, and throughput constraints early and engineer them out across multiple material SKUs and partner environments.
• Serve as the primary operational interface with defense primes, manufacturing partners, and government stakeholders.
• Develop the operational playbook for scaling from pilot production to higher-volume manufacturing of materials and modular processing cells.
• Partner with the CEO and CSO to translate technical strategy into executable operational milestones.
• Recruit and manage cross-functional teams (engineering, operations, procurement, research)
• Champion a culture of precision, accountability, and disciplined execution appropriate for defense manufacturing.

Operations

• Own the daily office rhythm: supplies, mail/packages, guest experience, meeting room readiness, and general office organization.
• Coordinate vendors and service providers (cleaning, repairs, internet/IT support, building management, etc.)
• Manage office inventory and purchasing; keep the office stocked and cost-conscious.
• Maintain office guidelines and make it easy for people to follow them (signage, docs, quick training).
• Manage and coordinate all events. These include: Internal events, External Interplay hosted events, All events being held at the office.
• Help run operational “admin backbone” tasks: documentation, trackers, forms, intake workflows, recurring checklists.
• Identify operational friction and propose improvements (templates, automations, better trackers).
• Help maintain simple dashboards and trackers (e.g., Airtable/Notion/Sheets), ensuring data is accurate and current.
• Assist with general accounting needs like tracking and recording expenses, managing monthly uncategorized reports, and executing recurring business payments.
• Support business entity filings, annual reports, and compliance documentation with state agencies.
• Assist in creating, publishing, and managing blogs, podcasts, and marketing content across platforms.
• Collect and report weekly analytics for marketing, talent, website, and podcast performance.

Client Success Director

Client Success Associate

Chief Operating Officer

Office & Operations Coordinator