Service Engineer I

Interplay

Service Engineer I providing technical support for IT clients at Interplay. Collaborating with engineers to resolve IT challenges and maintain secure technology environments.

Posted 6/17/2026full-timeTukwila • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Take ownership of service tickets, ensuring accurate updates, timely communication, and successful resolution
Deliver exceptional client support across phone, email, remote sessions, and on-site visits
Install, configure, troubleshoot, and customize Microsoft Office and Microsoft 365 applications based on client needs
Set up, configure, test, and support workstation hardware, including peripherals, components, and mobile devices
Perform Microsoft Exchange administration, including user and group management, mailbox configuration, permissions, forwarding rules, event log review, and backup/restoration tasks
Maintain accurate and up-to-date documentation of client environments, systems, and configurations
Provide both remote and on-site IT support for clients throughout the Puget Sound region
Collaborate with team members to ensure consistent service delivery and knowledge sharing across support functions
Create, update, and manage service tickets within ConnectWise
Keep clients informed on ticket status, incident progress, and planned outages or resolutions
Help maintain rapid response and turnaround times for client requests

Requirements

What you’ll need

Background in customer support, ideally within an IT or technical service environment
Strong problem-solving mindset with a genuine willingness to help users, regardless of issue complexity
Ability to accurately process verbal/auditory information while performing technical tasks
Comfort seeking guidance or escalation from senior technical resources when needed
Strong time management skills with the ability to prioritize and manage competing tasks effectively
Experience using remote take-control tools to support and troubleshoot end-user environments
Advanced knowledge of Windows desktop operating systems and familiarity with Microsoft Office 365 required.
Demonstrate experience supporting Windows-based network environments.

Benefits

Comp & perks

100% paid Medical, Dental, and Vision insurance
401k

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft OfficeMicrosoft 365Microsoft Exchange administrationWindows desktop operating systemstroubleshootingconfigurationinstallationuser managementbackup/restorationremote support

Soft Skills

problem-solvingtime managementcommunicationcollaborationcustomer supportprioritizationwillingness to helpguidance seekingknowledge sharingincident management