Internova Travel Group

Travel Consultant

Internova Travel Group

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $38,294 - $62,826 per year

Job Level

Mid-LevelSenior

About the role

  • Provide highly personalized travel consulting services to valued customers, including but not limited to air, hotel, car, and limo.
  • Support an established Principal Advisor who has a high-volume, fast-paced business.
  • Understand, evaluate, assess, and support our client’s assistance needs and offer the best professional advice to solve travel and transportation problems and timing.
  • Identify, prioritize and decide what tasks are necessary to fulfill the needs of the client.
  • Investigate and make recommendations with minimal help, direction, and supervision.
  • Finalize air, car, and hotel bookings, issue tickets, and handle invoicing, exchanges, MCOs, voids and refunds by utilizing the Sabre reservation system.
  • Ensure that booked and confirmed travel is reconfirmed prior to travel and use problem-solving abilities throughout the client’s trip.
  • Perform quality control; independently review client reservations for accuracy and quality.
  • Research destinations, accommodations, travel advisories, reviews, and costs to best meet customer travel objectives.
  • Handle most customer service issues directly with the appropriate vendor(s) to achieve the best resolution while keeping the independent advisor informed.
  • International travel planning with knowledge of world geography, routing, faring and international requirements of traveling to foreign countries.

Requirements

  • Bachelor’s Degree or at least three (3) years of experience as a full-time travel agent, booking domestic and international travel, using public and private carriers.
  • Must be a self-starter who can independently, with minimal supervision and assistance, service the travel and other concierge needs of GTC clients efficiently, accurately, and with a personal touch, while always maintaining a professional demeanor and positive attitude.
  • Strong knowledge of Sabre reservation system (preferably in graphical mode) including GDS formats, short cuts, enhancements, pricing, fare calculations, e-ticketing, and exchanges.
  • Knowledge of an Online booking tool (Concur) and use of finishing scripts in Sabre a plus.
  • Strong verbal and written communication skills to clearly relay information to clients and counsel them on all their travel options.
  • Able to work a flexible schedule, including evenings and weekends, to respond to clients when necessary.
  • Excellent dispute resolution skills.
  • Must be well-organized and detail oriented.
  • Enthusiasm and willingness to learn
  • Thrive in a fast-paced environment and be able to handle multiple responsibilities.
Benefits
  • choice of two medical plans and two dental plans
  • vision insurance
  • flexible spending accounts (FSAs)
  • company-paid life insurance and AD&D
  • optional additional life insurance and AD&D
  • disability insurance
  • paid parental leave
  • paid time off
  • 401k Plan with company match
  • discounted employee travel options
  • access to LinkedIn Learning webinars and courses
  • Discounted pet insurance and auto, home, & renters insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
travel consultingbooking domestic travelbooking international travelticketinginvoicingproblem-solvingquality controlfare calculationse-ticketingdispute resolution
Soft skills
self-starterindependentprofessional demeanorpositive attitudestrong communication skillswell-organizeddetail orientedenthusiasmwillingness to learnability to handle multiple responsibilities
Certifications
Bachelor's Degree