Demo Consultant
Workiva
Cloud
Resource Consultant – Medicare
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Idaho, Texas, Vermont • 🇺🇸 United States
Visit company websiteSalary
💰 $21 - $49 per hour
Job Level
Junior
About the role
- Provides education about community resources, resource needs assessment, and community and/or national referrals to a variety of customers for needs including childcare, elder/adult care, and basic/everyday needs.
- Assesses resource needs, proposes options and researches/screens potential community service providers to meet the assessed needs.
- Provides resource referrals and educates individuals on how to use resources to handle various life and work situations.
- Appropriately documents member interactions and research/case fulfillment in the system.
- Works in an inbound and outbound call center environment and completes outbound phone calls and research.
- Completes administrative or customer service oriented calls; may staff an online chat platform.
- Additional responsibilities assigned based on business need.
Requirements
- 1+ year(s) of experience working with the elderly and/or adults with disability populations in a capacity that specifically includes completing resource needs assessments , educating , researching and referring to appropriate community resources ( previous employment: non-profit organizations, hospitals, nursing homes, rehabilitation centers, advocacy agencies, or government programs ).
- 1+ year(s) experience in social work, social services, or case management field.
- Private, confidential workspace free from distractions.
- professional, camera-ready work environment available at all times .
- Excellent verbal and written communication skills, needs to be clear and professional
- Reliable wired internet connection (minimum 400 Mbps download, 10-20 Mbps upload) ; no DSL or cellular internet ; higher speed may be needed for proper internet performance based on the internet usage of others in the household during your scheduled working hours.
- Must be hard wired into your internet modem and not work off Wi-Fi.
- Comfortable conducting video chats, virtual calls and using digital communication tools.
- Spanish speaking – must be willing and able to pass a language assessment (Preferred)
- 1+ year(s) of experience working in a call center environment (Preferred)
- Excellent computer skills including MS Office applications such as Excel, Word and Outlook. (Preferred)
- Experience using video platforms, virtual calls and chat platforms (e. g.Five 9, Microsoft Teams, or proprietary systems) in member-facing roles. (Preferred)
- Experience in virtual work environment alongside experience in navigating multiple screens and systems simultaneously. (Preferred)
- Bachelor’s degree required in Social Work or a social services/health related field (Health Education, etc.)
Benefits
- Affordable medical plan options
- a 401(k) plan (including matching company contributions)
- an employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Benefit solutions including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access
- Comprehensive and competitive mix of pay and benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
resource needs assessmenteducatingresearchingreferringcase managementcomputer skillsMS OfficeExcelWordOutlook
Soft skills
verbal communicationwritten communicationprofessionalismreliabilitycustomer serviceinterpersonal skillsorganizational skills
Certifications
Bachelor’s degree in Social WorkBachelor’s degree in social servicesBachelor’s degree in health related field
