Travel Support Specialist
Internova Travel Group
Travel Support Specialist
Internova Travel Group
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $30 per hour
Job Level
Mid-LevelSenior
About the role
- Handle daily inquiries from advisors, providing assistance in resolving support-related queries and offering ticketing support.
- Manage domestic and complex international air reservations to ensure seamless travel solutions.
- Support questions on navigating the GDS, formats, Profiles, CSL, Advisor Portal & Intranet.
- Provide overall customer service and support; research and troubleshoot all service desk questions.
- Work in a Service Desk environment; action or reassign ticket queries and provide timely response within the SLA (60 min).
- Handle calls, emails, and remote desktop share to facilitate from point of contact to resolution.
- Escalate complex problems to higher level of expertise and work with internal teams, departments, and vendors.
- Facilitate rejected ARC (Airline Reporting Corporation) errors from daily queue list (if applicable).
- Guide and assist Advisors with ticketing, including new sales, exchanges and GDS profiles.
- Serve as back up to Advisor Support Coverage desk supporting Corporate/Leisure Independent Contractors and Paid Services on an ad hoc basis.
Requirements
- Experience with multiple GDS platforms, Sabre and Travelport+ experience preferred.
- Proficient in primary GDS with minimum of 5 years’ experience; Travelport+ or Galileo preferred
- Proficient in secondary GDS with minimum of 2 years’ experience.
- Deep knowledge of GDS formats, air ticketing, hotel, cars, and non-arc invoicing.
- Knowledge of international reservation process
- Travel agent experience preferred
- Ability to handle difficult situations with little or no guidance, knows when to escalate to a leader.
- Good understanding of key GTC initiatives and employs good communication skills.
- Client Base knowledge a plus.
- Flexible hours
