Senior Corporate Travel Consultant
Internova Travel Group
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $30 per hour
Job Level
Senior
About the role
- Provide support and assistance to advisors in booking air, hotel, car, and all supporting services
- Research, track, and escalate queries to resolution
- Provide coverage (approximately 80-90%) for independent advisors while they are on vacation or otherwise unavailable
- Provide general office support and assistance on special projects (approximately 10-20%)
- Book air, car, and hotel, in addition to invoicing and ticketing, using the SABRE reservation system
- Provide support services to Advisors and assist Advisors servicing corporate accounts
- Adept at using the internet to research destinations, accommodations, travel advisories, reviews, and costs
- Deliver extraordinary customer service; greet customers with enthusiasm and provide consultative service throughout the booking process
- Complete all reservations accurately and timely; prioritize daily tasks including ticketing, invoicing, and accounting
- Handle customer service issues directly with appropriate vendor(s) to achieve resolution
- Serve as back up to Advisor Assist desk; support Paid Services on an ad hoc basis
- Assist with researching and correcting Agresso errors and assist with special projects as needed
Requirements
- Minimum five (5) years of experience as a full-time travel agent, booking domestic and foreign travel
- Proficient native Sabre with 5+ years of experience including GDS formats, short cuts, enhancements, pricing, ticketing and exchanges
- Second GDS experience of Worldspan or Travelport is a plus
- ClientBase knowledge a plus
- Ability to handle difficult situations with little or no guidance; knows when to escalate to a leader
- Good understanding of key GTC initiatives and good communication skills
- Flexible hours
- Team player
- Exceptional attention to detail
- Pro-active customer service approach
- Strong written and verbal communication skills
- Able to work as part of a team
- Thrive in a fast-paced environment and be able to handle multiple responsibilities