Senior Corporate Travel Consultant
Internova Travel Group
Senior Corporate Travel Consultant
Internova Travel Group
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $30 per hour
Job Level
Senior
About the role
- Provide support and assistance to advisors in booking air, hotel, car, and all supporting services
- Research, track, and escalate queries to resolution
- Provide coverage for independent advisors while they are on vacation or otherwise unavailable (approximately 80 - 90% of role)
- Provide general office support and assistance on special projects (approximately 10 - 20% of role)
- Collaborate with team members by servicing corporate and leisure support
- Follow normal schedule of 9:00am-6:00pm PT with occasional flexibility to work ET hours
- Book air, car, and hotel, in addition to invoicing and ticketing, using the SABRE reservation system
- Provide support services to Advisors and assist Advisors servicing corporate accounts
- Greet all customers with enthusiasm and provide consultative service throughout booking process
- Complete all reservations accurately and in a timely manner; prioritize daily tasks including ticketing, invoicing, and accounting
- Handle customer service issues directly with appropriate vendor(s) to achieve best resolution
- Serve as back up to Advisor Assist desk and support Paid Services on an ad hoc basis
- Assist with researching and correcting Agresso errors and other special projects as needed
Requirements
- Minimum five (5) years of experience as a full-time travel agent, booking domestic and foreign travel, using public and private carriers along with vendors in the Leisure World
- Proficient native Sabre with 5+ years of experience to include knowledge of GDS formats, short cuts, enhancements, pricing, ticketing and exchanges
- Second GDS experience of Worldspan or Travelport is a plus
- ClientBase knowledge a plus
- Ability to handle difficult situations with little or no guidance, knows when to escalate to a leader
- Good understanding of key GTC initiatives and employs good communication skills
- Flexible hours
- Team player
- Exceptional attention to detail
- Pro-active customer service approach
- Strong written and verbal communication skills
- Able to work as part of a team
- Thrive in a fast-paced environment and be able to handle multiple responsibilities
