International Committee of the Red Cross - ICRC

Program Manager

• With the role of product owner within the Scaled Agile Framework, work towards incremental product development to attain the product vision
• Works with a Scrum Master to manage the product backlog and biweekly sprint cycles using an agile approach
• Arbitrates between field requests for new features and product improvements within a resource-constrained ecosystem
• Collaborates closely with functional support teams, product developers, the data protection office, and health métiers to deliver on the product roadmap
• Manages ad hoc incidents and stakeholder requests (e.g., management, métiers, cybersecurity) and prioritizes them accordingly
• Stays abreast of the latest digital health trends and innovations, applying design thinking and user-centered design to create intuitive mobile solutions
• Ensures all activities and documentation comply with legal, ethical, and medical standards
• Drives coherence across existing digital health solutions at ICRC in close collaboration with team members and by leveraging open-source communities
• Ensures standards and guidance are defined and followed for a consistent approach to mobile solution service delivery, deployment, and management
• Actively participates in open-source communities
• Addresses sustainability challenges using a product lifecycle approach
• Provides technical support for handover to partners when needed, ensuring the long-term success and impact of digital health interventions
• Demonstrates the value of digital health solutions and promotes them with colleagues across the Movement
• Builds contextual understanding and trust with field colleagues
• Provides training, user feedback sessions, and technical advice to field colleagues
• Maintains the implementation guidance documentation
• Drives change management using best practices (including monitoring adoption, engagement, and feedback) to maximize impact at scale
• Communicates complex topics effectively to both expert and non-expert audiences, using engaging presentations and storytelling to drive understanding and engagement
• Designs and implements communication and promotion plans to support broad adoption and awareness of workstreams
• Communicates openly and collaborates closely with digital health and wider IT teams to advocate for required resources to achieve the product vision

Digital Health Program Manager