Interface Systems

Security Engineer

• Implementation of account strategy/planning
• Revenue forecasting
• Complex problem-solving to drive customer retention and growth
• Leveraging of company’s CRM platform
• Representing the customer Success team in Regular team meetings and customer facing meetings
• Delivery of quarterly business reviews to assigned accounts
• Monitor customer relationships
• Generate and close new “whitespace” opportunities within the account base
• Secure existing customer business through contract renewals
• Miscellaneous responsibilities as assigned by management

Mid-Market Account Manager – Security Experience Preferred

People Operations

• Serve as a strategic HR partner and key stakeholder for the People Team
• Support the full employee lifecycle across talent development, culture, talent acquisition, learning, HRIS, total rewards, and people operations
• Act as an employee advocate while partnering closely with department leadership and people managers to drive engagement, performance, organizational effectiveness, and a positive employee experience
• Provide guidance and support across a broad range of HR initiatives and day-to-day employee matters
• Help align people strategies with business objectives while fostering a collaborative and high-performing workplace culture
• Partner with functional leaders on the ongoing planning and development of talent
• Identify and drive talent development efforts to build and support the growth of top talent within the organization
• Facilitate the ongoing quarterly check-ins to ensure employees and managers are having ongoing conversations and establishing a feedback culture
• Lead the performance management for client groups to ensure the right calibration of performance and subsequent reward to drive a performance-based culture
• Partner with leaders on employee success plans as needed to support performance coaching and development
• Lead Diversity, Equity & Inclusion initiatives for your client groups to drive meaningful progress on DE&I plans across representation, inclusion, communications, and equity
• Maintain a positive, open-door environment to develop strong and trusting relationships with employees, managers, and leaders
• Partner with Talent Acquisition to ensure winning with the right talent
• Facilitate the internal movement of talent in client groups to ensure right talent placement
• Partner with the Learning team to develop onboarding, leadership development, and functional development

People Partner – Workday

• Drive new business development by prospecting and selling Virtual Perimeter Guard to commercial businesses in California.
• Execute a high-volume, high-activity sales process including outbound calls, field visits, and product demonstrations.
• Build rapport and win new customer opportunities quickly.
• Deliver persuasive presentations and articulate clear business cases for adopting Interface’s Virtual Perimeter Guard solution.
• Collaborate with Marketing, Product, and Revenue Operations teams to align sales efforts with product launches and campaigns.
• Track and analyze key metrics including pipeline health, activity levels, win/loss rates, and quota attainment.
• Consistently achieve or exceed monthly, quarterly, and annual sales targets.

Security Video Monitoring Account Executive

• Drive first‑time resolution through the execution of critical technical processes, including fault isolation, remote resolution, service restoration, and root cause analysis
• Own technician success by delivering accurate diagnostics, correct parts selection, and clearly defined, executable scopes of work supported by complete, relevant documentation
• Assess and prioritize Service Requests (SRs) based on severity, customer impact, business priorities, and established organizational policies
• Drive SLA compliance by analyzing service outliers, executing root cause analysis, and delivering targeted corrective and preventative actions
• Collaborate effectively with a broad range of internal and external stakeholders, including field teams, operations, support, management, technical partners, and customers

Security Alarm Tech Support – Security Industry

• Demonstrate sustained effectiveness and high performance within a fast-paced, dynamic environment while resolving complex, time-critical service needs.
• Own technician success by delivering accurate diagnostics, correct parts selection, and clearly defined, executable scopes of work supported by complete, relevant documentation.
• Drive SLA compliance by analyzing service outliers, executing root cause analysis, and delivering targeted corrective and preventative actions.
• Collaborate with STS L1 and L2 leadership to identify and remediate process, coaching, or training deficiencies.

Security Alarm Tech Support – Access Control, CCTV, Intrusion

Business Analyst

• Conduct thorough requirements gathering, elicitation, and documentation through stakeholder interviews, workshops, and data analysis.
• Analyze business processes, identify inefficiencies, and recommend improvements to enhance operational effectiveness.
• Develop use cases, user stories, process flows, and functional specifications to support development efforts.
• Perform gap analysis and feasibility studies to align solutions with business goals.
• Develop and execute User Acceptance Testing documentation to ensure the accuracy and reliability of Software solutions against requirements.
• Collaborate with end-users to conduct user acceptance testing and gather feedback for continuous improvement.
• Provide training to end-users on Software applications and new features.
• Act as the Agile Product Owner, representing business stakeholders and managing the ticket backlog.
• Prioritize features, epics, user stories, bugs and support tickets based on business value and strategic goals.
• Work closely with development teams to ensure the timely delivery of high-quality solutions.
• Facilitate Scrum ceremonies including daily stand-ups, sprint planning, reviews, retrospectives, and backlog refinement.
• Coach the development team on Agile principles, Scrum best practices, and continuous improvement techniques.
• Track sprint progress using tools like Jira, Trello, or Azure DevOps, and report on key metrics such as velocity, burndown, and team health.
• Stay current on Software updates, patches, and new features.

Associate Manager, Applications Business Analyst, Scrum Master

Project Manager

• Responsible for ensuring the successful onboarding of new customers
• Oversee the day-to-day installation activity
• Act as a liaison between the customer and company operations
• Communicate and document status of assigned projects
• Plan overall deployment and implementation of assigned projects
• Identify inefficiencies and create processes to improve upon
• Manage multiple projects simultaneously
• Provide customer training as needed

Business Development Rep

• Coach and develop the BDR team
• Own the outbound system and evolve outbound motion
• Carry a small strategic-accounts quota with executive-level outreach
• Run weekly 1:1s, team standups, and sequence reviews
• Partner with VP of Sales on outbound strategy and execution

Business Development Manager

Customer Support

• Own technician success by delivering accurate diagnostics, correct parts selection, and clearly defined, executable scopes of work supported by complete, relevant documentation.
• Assess and prioritize Service Requests (SRs) based on severity, customer impact, business priorities, and established organizational policies.
• Drive SLA compliance by analyzing service outliers, executing root cause analysis, and delivering targeted corrective and preventative actions.
• Collaborate with STS L1 and L2 leadership to identify and remediate process, coaching, or training deficiencies tied to invalid escalations.
• Provide advanced technical support and troubleshooting guidance to field technicians by chat and phone.

Customer Support Coordinator – Level 2 Support, Access Control, CCTV, Intrusion

• Demonstrate sustained effectiveness and high performance within a fast‑paced, dynamic environment while resolving complex, time‑critical service needs.
• Own technician success by delivering accurate diagnostics, correct parts selection, and clearly defined, executable scopes of work supported by complete, relevant documentation.
• Assess and prioritize Service Requests (SRs) based on severity, customer impact, business priorities, and established organizational policies.
• Drive SLA compliance by analyzing service outliers, executing root cause analysis, and delivering targeted corrective and preventative actions, and when appropriate, engaging cross‑functional teams to accelerate fault isolation, diagnosis, and resolution.
• Own end‑to‑end analysis of open cases and chronic sites by executing a structured, top‑down troubleshooting methodology across security and video systems, network connectivity, customer wiring, hardware, software, and signal/video verification, while proactively driving problem management through fault isolation, root cause identification, and knowledge capture to reduce repeat incidents.

Customer Support Coordinator, Level 2 Support – Security Industry Required

Account Executive

• Drive new business development by prospecting and selling Virtual Perimeter Guard to commercial businesses in the Dallas, TX area
• Execute a high-volume, high-activity sales process including outbound calls, field visits, and product demonstrations
• Build rapport and win new customer opportunities quickly
• Deliver persuasive presentations and articulate clear business cases for adopting Interface’s Virtual Perimeter Guard solution
• Collaborate with Marketing, Product, and Revenue Operations teams to align sales efforts with product launches and campaigns
• Track and analyze key metrics including pipeline health, activity levels, win/loss rates, and quota attainment
• Consistently achieve or exceed monthly, quarterly, and annual sales targets.