Interface Systems

Security Engineer

• Ability to lead and manage practical and highly effective technical communication cycles; both verbal and written.
• Effectively engages with a diverse internal and external audience.
• Execute and/or guide logical security fault isolation practices with clients.
• Build and maintain enterprise-level client relationships to instill confidence in our product.
• Maintain contractual Service Level Agreements and conduct root cause analysis around outliers.
• Recognize, identify, and prioritize support incidents in accordance with client requirements.
• Manage or assist on assigned projects and program components to deliver services in accordance with established objectives.
• Respond to inquiries from staff, administrators, site personnel and outside vendors to provide technical assistance and support.
• Analyze open cases and/or chronic locations for troubleshooting security services.

Security Systems Support

Business Development Rep

• Support national accounts sales team to drive demand for managed services
• Research target accounts and identify buying groups
• Engage prospects and set meetings with C/VP/Director level decision-makers
• Collaborate with the national sales team to achieve demand generation goals
• Establish rapport and trust with prospects
• Update and monitor all qualified meetings and opportunities

Business Development Representative

Customer Success Manager

• Proactively manage customer relationships to drive satisfaction, retention, and renewals.
• Identify and mitigate risk throughout the customer lifecycle to prevent dissatisfaction or churn.
• Develop and maintain strong relationships with key customer stakeholders and champions.
• Ensure customers are effectively utilizing our services and deriving measurable value.
• Act as a subject matter expert to guide customers through challenges and optimize service utilization.
• Resolve customer issues and critical situations with a sense of urgency and professionalism.
• Collaborate with Sales and Account Management teams to share insights and support upsell and cross-sell opportunities.
• Provide customer feedback to internal teams, including Product Management, Marketing, and Sales, to enhance the overall customer experience.
• Maintain accurate and up-to-date records in the company’s CRM platform and adhere to performance metrics.

Customer Success Specialist

Account Executive

• Drive new business development by prospecting and selling Virtual Perimeter Guard to commercial businesses
• Execute a high-volume, high-activity sales process including outbound calls, field visits, and product demonstrations
• Build rapport and win new customer opportunities quickly
• Deliver persuasive presentations and articulate clear business cases for adopting the solution
• Collaborate with Marketing, Product, and Revenue Operations teams
• Track and analyze key metrics including pipeline health, activity levels, win/loss rates, and quota attainment
• Consistently achieve or exceed sales targets

Video Monitoring Account Executive

Engineering Manager

• Lead and mentor a mixed team of software developers and QA analysts, including direct employees and third-party contractors, promoting professional growth, performance feedback, and career development
• Provide technical leadership and oversight for custom application development using C++, Node.js, .NET, and Python, as well as relational database design, implementation, and optimization
• Oversee integration, customization, and support for third-party applications, particularly Oracle Fusion and Microsoft Dynamics Navision
• Collaborate with the Software Delivery team of Business Analysts and Scrum Masters, as well as cross-functional stakeholders to define technical project requirements, architecture, timelines, and deliverables, ensuring alignment with business objectives and budgets
• Conduct code reviews, architecture discussions, and design approvals to maintain high standards of quality, security, and scalability
• Manage resource allocation, including onboarding and coordination of contractors, to optimize team productivity and meet project deadlines
• Enforce agile methodologies (e.g., Scrum or Kanban), participate in sprint planning, retrospectives, and continuous improvement initiatives
• Identify and mitigate technical risks, resolve blockers, and ensure reliable delivery of software solutions
• Foster a culture of collaboration, innovation, and accountability within the team
• Report on team performance, project status, and key metrics to senior leadership.

Manager, Software Engineering

Manager

• Lead and manage a team of Business Analysts and Scrum Masters
• Oversee the full project intake process
• Facilitate prioritization of initiatives in alignment with business goals
• Coordinate User Acceptance Testing (UAT)
• Drive development execution across Agile teams
• Manage timelines, budgets, resources, and risks
• Act as the primary point of contact for business stakeholders
• Promote continuous improvement in Agile practices
• Track and report on key metrics to senior leadership

Software Delivery Manager

• Install and maintain Intrusion, Fire, Video Surveillance, Network and VoIP integrated systems
• Work in the field with the most efficient methods to solve service issues
• Train customers on Interface provided systems
• Train New employees on Interface provided policies and job duties
• Maintain acceptable and accurate inventory levels by conducting physical inventory counts
• Verify and submit all documentation for inventoried items according to company policy
• Install and terminate network and security cabling
• Firestopping various types of cable penetrations
• Install systems to current NEC standards
• Effectively relay information to both those working under you on a project and your leadership
• Understand, adhere to, and promote OSHA Health & Company Safety Manual policies
• Interface with customer contacts on projects and service requests
• Interface with the end-user and coordinate with vendors for each project
• Hands-on field interaction with customers at the site level
• Maintain assigned vehicle and tools

Lead Security Alarm Technician – Install

• Support national accounts sales team
• Research target accounts and identify buying groups
• Engage prospects and set meetings with decision-makers
• Achieve demand generation goals