Interface Systems

Security Engineer

• Ability to lead and manage practical and highly effective technical communication cycles; both verbal and written
• Effectively engages with a diverse internal and external audience
• Execute and/or guide logical security fault isolation practices with clients
• Build and maintain enterprise-level client relationships
• Maintain contractual Service Level Agreements and conduct root cause analysis
• Recognize, identify, and prioritize support incidents
• Work with level 1 in the event an incident is escalated
• Act as a second point of contact for Customer and Field Engineer channels

Customer Support Level 2 – Security Systems Exp. Required

• Develop and execute structured test plans for new hardware, software, and integrated solutions.
• Manage pilot programs and coordinate lab testing, field testing, and iSOC validation.
• Capture and analyze test results to recommend design changes, improvements, or go/no-go decisions.
• Serve as the point of accountability for final product validation prior to general availability.
• Document approved product designs, system architectures, and SKUs for inclusion in the product catalog.
• Maintain an accurate bill of materials (BOM) and ensure SKUs align with sales, operations, and finance requirements.
• Create and update configuration guides, quick start sheets, and reference architecture documents.
• Document and maintain installation playbooks, wiring standards, programming guidelines, and configuration best practices.
• Collaborate with Operations, iSOC, and Installation Success teams to capture lessons learned and translate them into updated documentation.
• Ensure all processes are repeatable, scalable, and aligned with customer requirements.
• Partner with Engineering on product design improvements based on test findings.
• Support Sales Enablement with documentation to enhance customer confidence.
• Collaborate with Operations and Training teams to ensure new products are supported at scale.
• Act as subject matter expert for product testing, deployment readiness, and configuration standards.

Video and Security Product Manager

Designer

• Engineer systems ranging from sprinkler monitoring to multi-panel mass notification systems spanning corporate or campus environments.
• Act as a trusted advisor to customers and sales teams—evaluating products, interpreting bid specifications, and recommending “good/better/best” design options.
• Apply NFPA, IBC, IFC, and NICET standards to guarantee systems meet the highest safety and regulatory requirements.
• Define system infrastructure including networking, cabling, conduit, terminations, and distributed equipment.
• Identify technical risks, optimize for cost and reliability, and ensure designs balance performance with efficiency.
• Prepare permit-ready drawings, bill of materials, installation procedures, and customer training documents.
• Partner with sales, product, and operations teams to align on scope, resource estimates, and installation readiness.
• Evaluate emerging fire/life safety technologies and contribute insights to the Product team for continuous improvement.

Fire System Designer

Data Engineer

• Data Pipeline Development: Build and maintain efficient, secure, and reliable ELT pipelines using Azure Synapse Analytics and Apache Spark.
• Data Modeling and Warehousing: Develop and optimize data models (e.g., star schemas, snowflake schemas) for data warehousing and analytics, ensuring performance, scalability, and maintainability within Azure Synapse analytics.
• Data Governance and Security: Implement data governance frameworks, including data quality, lineage, and cataloging, using Azure Purview or similar tools. Ensure compliance with security standards and data privacy regulations (e.g., GDPR, CCPA).
• Dev Ops: Take ownership of existing Azure Dev Ops pipelines , source code repositories and branching strategies and produce new artefacts when required . Be responsible for managing all Azure EDW resources using infrastructure as code tooling .
• Performance Tuning : Monitor and optimize the performance of Azure Synapse Analytics, Data Lake , Spark jobs and on-premise SQL Servers including query optimization, partitioning, and indexing strategies.
• Integration and Collaboration : Collaborate with cross-functional teams (e.g., business analysts, report and application developers) to integrate Azure data solutions with other systems, including APIs, third-party tools, and business applications. Provide guidance and mentorship for other less experienced team members.
• Innovation and Strategy : Stay abreast of emerging Azure data technologies, Apache Spark advancements, and industry trends, recommending and implementing innovative solutions to enhance the data platform.

Customer Support Level 2 – Security Systems Exp. Required

Video and Security Product Manager

Fire System Designer

Data Engineer - Senior Manager