FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Security Systems Technical Support
Interface SystemsLevel 2 Technical Support Agent providing fault isolation and service restoration for security systems. Engaging with clients and internal teams to ensure effective customer communication and support.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing technical communication cycles and building enterprise-level client relationships while ensuring compliance with Service Level Agreements. Proficient in troubleshooting and repairing security systems including CCTV, Video, and Intrusion technologies.
Highest-signal resume keywords
Technical Communication ManagementCCTV TroubleshootingService Level Agreement ComplianceClient Relationship ManagementLow-Voltage Installation Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingRepairing CCTVVideo SystemsTwo-Way AudioFire SystemsAccess ControlIntrusion SystemsRoot Cause AnalysisFault Isolation PracticesProject Management
Soft Skills
Effective CommunicationEngagement with Diverse AudiencesOwnership of IncidentsCollaboration with 3rd Party ProvidersCoaching and Training
Tools & Technologies
Interactive VideoAudio SystemsCCTV SystemsIntrusion SystemsIntercom Systems
Certifications & Qualifications
Honeywell CertificationDMP CertificationBosch Certification
Industry Keywords
Technical Service ProviderService Level AgreementsLow-Voltage SupportField Technician SupportClient Engagement
About the role
Key responsibilities & impact- Ability to lead and manage practical and highly effective technical communication cycles; both verbal and written.
- Effectively engages with a diverse internal and external audience.
- Execute and/or guide logical security fault isolation practices with clients, which may involve engagement with 3rd Party Service Providers and/or Work Order Requests for Field Technician Support.
- Build and maintain enterprise-level client relationships to instill confidence in our product and life cycle management.
- Maintain contractual Service Level Agreements and on occasion conduct a root cause analysis around outliers to assist in instilling preventative measures with management.
- Determine the validity of the escalation. If valid, take ownership of the incident and resolve. If the escalation is not valid, partner with our level 1 partner to determine the coaching/training needs of the level 1 agent.
- Act as a second point of contact for Customer and Field Engineer channels for Interactive Video/Audio, Intrusion, CCTV, and Intercom lines of business.
- Manage or assist on assigned projects and program components to deliver services in accordance with established objectives.
Requirements
What you’ll need- Minimum of 3 years of practical experience with a technology service provider
- Experience troubleshooting and repairing CCTV, Video, Two-Way Audio, Fire, Access Control, and Intrusion is a plus
- Working and Practical knowledge of low-voltage installation and support is a plus
- Honeywell, DMP, and Bosch training and/or certification is preferred
Benefits
Comp & perks- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities