Lead, Treasury Planning and Strategy – Senior Manager
Tide
Ruby on RailsTableau
Manager, Customer Education – Production & Innovation
intercom Inc,.
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Tableau
About the role
- Drive evolution of how Intercom designs, produces, and delivers learning experiences at scale across multiple distribution channels including product surfaces and non-owned channels
- Define, codify and evolve production processes with a strong focus on video and AI production tools and processes
- Define and maintain voice, tone, design, style, and user experience across Customer Education content and surfaces
- Partner with LXDs and producers to lead creative direction and directly produce and deliver educational content
- Formalize inputs for content roadmap, assess and prioritize requests from CSM, Support, Product, Growth and other stakeholders
- Build and maintain production roadmap and calendar to ensure on-time launches in line with priorities
- Own performance metrics for content, systems, and processes including on-time shipping, learner sentiment, and content performance
- Champion innovation and new technologies, set quality standards, and collaborate cross-functionally to drive product adoption
Requirements
- 5+ years of proven experience leading customer education production and delivery in education
- 3+ years managing contractors, vendors, and/or direct reports
- Track record of scaling production through tooling, workflows, and process innovation
- Comfortable with new technology and a solid understanding of AI and customer experience tools
- Strong project and people management experience
- Strong cross-functional collaboration skills to drive customer outcomes at scale
- Natural storyteller able to explain complex topics simply and engagingly
- Data-driven and operational mindset with experience A/B testing and leveraging data visualization platforms such as Tableau
- Player-coach: hands-on with strong execution chops
Benefits
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
- Hybrid working policy with expectation to be in the office at least three days per week
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer education productionvideo productionAI production toolscontent performance metricsA/B testingdata visualization
Soft skills
project managementpeople managementcross-functional collaborationstorytellingdata-driven mindset
