Senior Manager, Billing Operations
Fastly
ERP
Senior Manager, Creative Operations
intercom Inc,.
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteSalary
💰 $193,500 - $231,125 per year
Job Level
Senior
About the role
- Define and optimize operational processes across project intake to delivery
- Lead and mentor a team of Brand Producers, ensuring projects are scoped, resourced, and executed on time and to high standards
- Partner with Marketing and cross-functional leaders to forecast work, plan capacity, and drive workflow efficiency
- Introduce and implement tools and methodologies to improve team effectiveness and continuous improvement
- Build and nurture relationships with internal stakeholders and external partners (agencies, freelancers, vendors)
- Participate in high-level planning and strategy sessions to shape Brand Design team and Intercom brand trajectory
- Champion scalable, sustainable solutions to support rapid growth and ambitious goals
- Report to the Sr. Director of Creative Studio and collaborate closely with marketing, product, and external partners
Requirements
- 5+ years of experience running Creative Operations in agency or in-house creative studios
- 3+ years of people management experience in project management or producing roles
- Extensive program management experience on complex, multi-channel projects
- Proven ability to deliver multiple projects simultaneously across digital, social, video, print, and integrated campaigns
- Deep understanding of creative and production workflows, with a knack for optimizing processes and driving cross-functional collaboration
- Excellent relationship-building and communication skills, with the ability to influence at all levels, including C-suite
- Comfort with ambiguity and change; thrive in fast-paced, evolving environments
- Proof of eligibility to work in the United States
- (Bonus) Experience working with AI-driven or tech-forward brands
- (Bonus) Strong vendor management and negotiation skills
Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
- Eligibility for corporate bonus program and/or sales incentive and RSUs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
creative operationsprogram managementproject managementmulti-channel projectsdigital campaignssocial campaignsvideo productionprint productionintegrated campaignsprocess optimization
Soft skills
people managementrelationship-buildingcommunicationinfluencingadaptabilityproblem-solvingteam leadershipcollaborationmentoringnegotiation
